This year we are celebrating our 20th birthday and providing our customers with the very latest beauty products across skin, hair and makeup. We have over 300 of the world’s best premium beauty brands including bareMinerals, Caudalie, Clarisonic, Erno Laszlo, Murad, Obagi, Peter Thomas Roth, SkinCeuticals, Stila, Sunday Riley and many more. Our dedicated team of beauty experts are on hand to provide advice and solutions to all of your concerns. We’re proud to provide 24 hour customer service Monday to Friday where our advisers are on hand to help with any queries.
SkinStore (www.skinstore.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
fast check out process
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Fairly easy to find what I wanted and check out
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane
They sold a Glytone product to me. When I wanted to find expiration of the unopened bottle I sent Glytone Canada gave them the code on the label. They checked 5 different ways and said it is not a glytone code. I sent Glytone 2 months ago a email asking if they could tell me with the code. They replied sorry the code is not no good. They said we will take it back. They gave me a link. GUESS WHAT THE LINK DID NOT WORK and everytime I reach out they say I will get a response 3 days. I relayed this to Glytone Canada and they can not do anything but they keep sending me emails to see if they helped. What I am worried was they sold me a really old bottle and the code is no longer good. When they wanted the return it had to be in perfect condition. Will they sell this to someone else. Very scary. WELL THEIR RESPONSE WAS THEY NEEDED INFO ABOUT MY COMPLAINT. OMG I had been emailing them for 2 months . So basically they where bs me with a standard response. I am disgusted . I fave them the info they asked below . As of July 28th nothing back. Wrote them again today July 28th and received the same generic response. That there team is currently working on it . Sorry for inconvenience. I got over stage 4 cancer faster. THIS COMPANY SOLD ME EXPIRED PRODUCT. THIS IS AWFUL AND THEY GIVE ME A RETURN LINK 2 MONTHS AGO THAT YOU CAN NOT OPEN. I EMAILED THEM AGAIN ON JULY 29TH JULY 30TH AND JULY 31ST AND AUGUST 1ST. ALL BUT ONE WERE THE GENERIC MESSAGE AND AUGUST 1ST I WAS TOLD CHECK THE BOTTLE FOR EXPIRY DATE. OMG 3 MONTHS NOW WAS THE REASON I REACHED OUT AND FOUND OUT CODE ON BOTTLE LABEL WAS NOT IN SYSTEM OR GLYTONES . THIS COMPANY IS HORRIBLE DON'T BUY.
Hello Tracy, Thank you for leaving your review. I am sorry to hear about this experience. I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further. We look forward to resolving this matter for you. Kind Regards, Kayleigh
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
4/16/24 I've created an order. Today is 7/14/24 and I still hasn't received it. They say that the order has been delivered and send to me a photo of some random location: neither my door nor mailroom. I've been trying to resolve the issue with them during the last 3 months but they pretend nothing happened. I've sent them photos of my door and my building mailroom - there is nothing common with their delivery photo and they just refuse to take any further step with the reason "our information shows the parcel has been delivered". I have to do a chargeback with my bank. I had over 15 orders with them previously, no chance of me ordering anything else. UPD: After I requested a chargeback via my bank, SkinStore immediately issued the refund.
Hello Maria, Thank you for leaving your review. I am sorry to hear about this experience. I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further. We look forward to resolving this matter for you. Kind Regards, Kayleigh
I was able to find my previous orders and then place an order for the exact items that I needed. Love the checkout payment options and checkout was really fast and easy. A great shopping experience.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
You offered free gifts and discounts that were expired and then didn't allow me to purchase my order without removing the free items you later did not allow me to get. It makes no sense and is very frustrating. Please don't offer discounts or free gifts that you do not then give. And please don't make ordering any more difficult than it needs to be. Very frustrating.
Hi Sonya, Thank you for leaving your review. I am sorry to hear that you have had an issue with the free gift of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message. I look forward to getting this resolved. Kind Regards, Ben
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
I don't understand. I just ordered Dermalogica Pro-Collagen Banking Serum 30ml, $89.00 & on my confirming e-mail it says the cost is $96.90. What exactly does that mean? The shopping experience was fine, but the e-mail leaves me perplexed.
Hello Naomi, Thank you for leaving your review. I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
Great selection of products, easy to use!
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Easy to order
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Fast service, and I love the free shipping!
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
I got a product I have been looking at for some time but couldn't afford. I found it here at a great savings. so thanx! looking forward to geting this.
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Claire
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Claire
Very easy to find the skin care products I needed, and delivered in a timely fashion! Just 2 of the reasons I predominately used the skin store.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Claire
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