Ethan you're the best
You have done a great job in time and quality, thank you!
About TemplateMonster
Data updated- Website
- www.templatemonster.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 129 reviews
- Replies to negative
- 87% (27/31)
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About this business
TemplateMonster is a premier online marketplace, redefining web design and development since 2002. Offering an extensive range of premium website templates, themes, and digital assets, TemplateMonster is the go-to destination for businesses, entrepreneurs, and designers seeking top-quality solutions for their online projects.With a steadfast dedication to excellence and innovation, TemplateMonster has built a sterling reputation over two decades. Whether you need WordPress themes, eCommerce templates, HTML5 designs, or innovative plugins, our curated selection boasts the finest creations from global developers and designers.What sets TemplateMonster apart is our unwavering focus on customer satisfaction. We prioritize understanding and fulfilling each customer's unique needs, ensuring a tailored experience for every user.In essence, TemplateMonster is more than just a marketplace; it's a dynamic platform inspiring and empowering individuals and businesses to thrive online.
Written by the business, not verified by us.Is TemplateMonster legit?
TemplateMonster (www.templatemonster.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 87% of negative reviews; 129 of them were added in the last 12 months. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great overall experience with this company, expressing high satisfaction across multiple digital services. Customers frequently praise the exceptionally helpful and professional staff for resolving various technical questions quickly, kindly, and efficiently. Consumers also deeply appreciate the incredibly fast response times, smooth purchasing processes, and highly reliable assistance provided during live chat sessions. Some reviewers were not happy with complex installation services, unexpected project delays, and overall unhelpful communication from specific developers. People frequently experienced frustrating website errors, slow problem-solving, and a noticeable lack of proper support when trying to manage their themes. Users mentioned that these issues made managing their online projects significantly more difficult.
Auto-generated from all reviews of this business. For reference only.What people say
Shocking Experience! Eight months of stress!
I don't even know how to begin to describe the appalling service we have received from TemplateMonster and the Author of the Template we purchased. Upon installation nearly all of the components were not working 1:Front-page slider not working like the demo. 2:Blog Posts empty, not working. 3:Service Carousel broken. 4:No HTags 5:No ability to add SEO 6:Slider broken. 7:Search Bar not working and much more! We were then passed onto The Author of this template Anowar who over a period of 8 months has still failed to fix most, he time wastes, has been proved to lie, manipulate and use blackmailing techniques. He begged and pleaded for money saying his children were hungry, his business was not doing well and he owed money to people, he begged for weeks on end using any excuse he could find to gain money, blackmailing that if we gave him money he would then work on fixing the template. These were basic components that should have came as standard with the Template upon purchase. They wee not extra work, they were items that were in the demo. After reporting to Daniel the Supervisor at TemplateMonster with screenshots, videos, clear factual evidence he did absolutely nothing regarding this. TemplateMonster thinks it is acceptable to let their Authors, manipulate and beg their customers for money, it was absolutely shocking and a traumatic experience. Eight months in and Daniel the so called supervisor failed to have any authority to get the Author to complete very basic tasks, items should have came with the Template upon purchase as shown on the demo. Eight months of wasted time and loss of business. The template is built with the Author's own plugin so no other developer can fix the Template so you are stuck with a useless Template! TemplateMonster could not even install the compliance correctly and installed two that were conflicting with each other did not even know which was the correct one. Absolute shambles and the stress for eight solid months has been unbelievable, we are now seeking legal advice. We strongly advise you not to buy any Template with a 'DreamIT Plugin' as nothing on it will work. If you buy a Template that is broken, get a refund straight away! Do not listen to their promise that the author will fix it. Eight months of a huge amount of stress and still not fixed, now they are ignoring our emails as they know the author cannot fix it. They cannot refute our claims, every piece of factual evidence has been passed on- videos, screenshot and emails, clearly showing all the issues and that we did not receive the Template in the demo upon purchase. Clear evidence of the Author lies, manipulation and blackmail tactics. TemplateMonster have no authority over the Author's of who create the templates whatsoever. We strongly advise you to not buy the Luxury Hotel Template and anything thing that has 'DreamIT' components as none of them work. ***In reply to your reply..Who is asking you to be a Monarchy? Getting the Authors of the templates YOU sell to ensure they are exactly the same as the demo YOU advertise should be easy and YOU should have control over this. There is no monarchy needed whatsoever. Do not sell templates from authors if you have no ability to ensure they capable and the template is exactly as you sell it in the demo. This is FALSE Advertising. **Can you respond to why TemplateMonster think it is acceptable for YOUR Author to beg for money, to lie and manipulate a female? Much evidence was sent of this and still eight months later and continuously asking no response to this. **WHO do you wish us to contact now further to this as Daniel has not got a clue what he is doing? He made no attempt to resolve anything and failed to read emails and watch videos sent and reply accordingly. This is the template: Luxury - Luxury, Resort & Hotel Booking WordPress Theme. You sold this to us and should be exactly like the demo you advertised!
Reply from TemplateMonster2025-04-24
We’re truly sorry your experience wasn’t as relaxing as the Luxury Hotel Template name might suggest 💔 Our team, including Daniel, really did try to make your stay with us more pleasant, but we’re a marketplace, not a monarchy. Authors are independent creators, not employees, and we can’t force them beyond the scope of our support policy. Still, we’re always here to help within our capacity, and if you’d like to give us another shot (maybe with a different template?), we’d love to turn this into a success story ✨
If i could give no stars i would!
If i could give no stars i would!! purchased a theme/template for my business website. Ended up infecting my whole website with Malware and lost absolutely everything. Tried contact them and have been fobbed off and passed around. They are slow to respond and i have now had to have the websote completly rebuilt from scratch. Requested a refund but not holding out much hope for this as the company are just using excuses. AVOID!!!
Reply from TemplateMonster2025-04-24
Oh no, that definitely doesn’t sound like the experience we aim to deliver 😔 While we can’t find any contact details to reach out, we’d love a chance to turn this around. Our team takes security super seriously (malware is not on the guest list), so let’s get to the bottom of what happened. Please drop us a message at [email protected], we’re faster than you think, promise 😇
quick feedback and solution
quick feedback and solution, many thanks for help
Disastrous Experience with Template #87326
We purchased template #87326 a couple of years ago from a company that bills itself as an expert in website creation services and the sale of affordable templates. We recently decided to use it for one of our clients, and our trust turned out to be a mistake. The template was riddled with bugs, drastically slowing down our work and causing us to lose valuable days in creating the website and launching our client's online business. Only after numerous complaints and a long wait was the company forced to involve the theme developers to resolve the many bugs present. Our experience has been absolutely negative, characterized by an unprecedented lack of professionalism. We strongly advise against purchasing any products from this company.
Reply from TemplateMonster2025-04-21
Thank you for taking the time to leave us another review, we must’ve made quite the impression 🙂 Still, if there’s a chance to rewrite this story with a better ending, our inbox is always open: [email protected]
Spencer did a great job helping me set…
Spencer did a great job helping me set up my website DWHauck.net. He asked the right questions to complete the work efficiently and I ended up with a great web.
Worst customer service
Worst customer service, waste of TIME and money. Paid for the Template, installation, and must-have apps. After payment, they were just like transferring me one another, asking for more money by giving more and more links. NOT RECOMMENDED!
Reply from TemplateMonster2025-04-18
Hi there! We’d love to turn that “worst” into a “wow,” but we need a clue about who you are first 🙂 Since no contact info was shared, we’re a bit stuck. If you reach out to our support team directly ([email protected]), we’ll gladly investigate and make things right. Promise, no mystery links involved! 😇
Thanks operator Kelly for your help :)
Technical support
I made a mistake when purchasing an item concerning my email. Kelly was quick to help and solve my problem. Everything went smoothly. Great experience.
The support team at Monster one are…
The support team at Monster One are truly amazing!! They fixed my problem in a matter of minutes.
Amazing support
Amazing support! Used templatemonster for years and have never been anything than happy to deal with them!
Professional team
Professional team, did the work quickly and with no bugs or issues.
The best ever experience with Nick
Ethan offered 5*-support!
Ethan helped me so fast! He responded quickly and made everything ready so I could precede with my website! THANKS (Ethan)!
5 stars, like the rating
Professional, fast and efficient. There's nothing more to add.
Matt was very helpful
Matt was very helpful. Fast answer, efficient and there is no robot, god thank !
Template Monster Honors 9-yr-old Purchase!
I bought templates and services NINE years ago and was not able to use them at the time. They could see it and are honoring my purchases today. That is service and integrity. Thank You!
Great services
Very helpful, good helpline. I purchased lifetime access because I do like their resources.
I had an excellent experience thanks to Peter
I had an excellent experience thanks to Peter’s professional and friendly assistance. He was patient, knowledgeable, and went above and beyond to help me resolve my issue quickly. His clear communication and willingness to answer all of my questions made the entire process smooth and stress-free. I truly appreciate his dedication and exceptional customer service.
Great service
Great service. Excellent support. Professional staff. Highly recommend to everyone!
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