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Vehicles & Transportation

Tomtop

Claimed

950 reviews

3.0950 reviews
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About Tomtop

Data updated
Website
www.tomtop.com
Category
Vehicles & Transportation
Location
China
Status
Unclaimed
Last 12 months
2 reviews
Replies to negative
75% (282/374)
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About this business

China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.

Written by the business, not verified by us.

Is Tomtop legit?

Tomtop (www.tomtop.com) has a 3.0 out of 5 rating on OK.one, based on 950 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

TomTop price changes after purchase

BASED ON TOMTOP'S REPLY, THEY DON'T CHANGE THE PRICE OF AN ITEM AFTER THE SALE [INCLUDING PAYMENT], THEY MERELY RENEG ON THEIR FREE SHIPPING PROMISE - I FEEL SO MUCH BETTER [NOT !!!] TomTop has a supremely annoying & I think immoral & illegal practice, after a sale has been made [i.e. after an item has been ordered & paid for but not yet dispatched], of emailing the customer to ask for $5 or $8 more for the item - if the customer does not pay the additional money the order is cancelled & the original price refunded price change

Reply from Tomtop2023-08-18

Dear Customer, We sincerely apologize for any inconvenience this may have caused you. Please be assured that this is a misunderstanding. We do not randomly contact customers to ask for additional money. Only in very rare cases, when there is no suitable channel for a product, or if there are shipping issues, we may contact customers to see if they would like to cancel the order or pay additional shipping fees. We appreciate your feedback and will continue to improve our services. We hope for your continued support. Best Regards, TomTop

Spammed Again

Reply from Tomtop2023-08-11

Dear Customer, We are truly sorry to hear about your recent experience with unwanted emails. We understand how frustrating this can be and we take your concerns very seriously. If you could kindly provide us with a screenshot of the emails you've been receiving, we will investigate this matter immediately. You can send this directly to our customer service team. We also want to assure you that if you wish to unsubscribe from our mailing list, we can assist you with this. Please let us know if this is something you would like to proceed with. We understand that this situation may have caused you distress and we sincerely apologize for any inconvenience. Once we verify the issue, we will take swift action to rectify it. Thank you for your patience and understanding in this matter. Best regards, TOMTOP

Faulty product

Faulty product. No return address or response to email, avoid

Reply from Tomtop2023-08-10

Dear Richard Rothwell , Thank you for your recent order and we apologize for any inconvenience caused. We are sorry to hear that you have experienced quality issues with your product. Please do not hesitate to contact our customer service team for assistance. We have reviewed your order information and have sent a solution to your email. Please confirm your response in a timely manner so we can resolve your issue and ensure your satisfaction. We are committed to providing excellent customer service and will work to answer any questions you may have as soon as possible. Please feel free to reach out to us at any time. Thank you for your understanding and we look forward to serving you better in the future. Best regards, Tomtop.com

Got informed for a promo from a youtuber

Well recently ive learn about this we site from a "youtuber" unboxing specialist from greece he posted the link that it is a great deal so i ve already trusted hi and i tried it so ill wait for delivery aswell and post again about how fast was the experience. As far untill now they sent 3 messages 1for confirmation. 1 for prepear and1for sent with the shipment code.

Great product good shipping.I purchased…

Great product good shipping.I purchased a Moorer GE150 amp Moding effects processor pedal Best pedal effect box for the price any where on the planet hands down. I was skeptical at first but saw u tube reviews from around the globe on this pedal I am a accomplished guitarist with plenty of effects and equipment it will remain in my arsenal from now on. You can not beat its performance and countless amounts of presets and effects it as to offer Seattle Wa. ADAM RUSSELL...THANK YOU..

Spammed Again!

Well, these evil cancerous vermin stopped spamming me on may 21st. They started again today, so, as before, every time they SPAM me, I will post the usual review. Spammers are the septic scum of the internet.

Reply from Tomtop2023-08-04

Dear Customer, We are truly sorry to hear about your recent experience with unwanted emails. We understand how frustrating this can be and we take your concerns very seriously. If you could kindly provide us with a screenshot of the emails you've been receiving, we will investigate this matter immediately. You can send this directly to our customer service team. We also want to assure you that if you wish to unsubscribe from our mailing list, we can assist you with this. Please let us know if this is something you would like to proceed with. We understand that this situation may have caused you distress and we sincerely apologize for any inconvenience. Once we verify the issue, we will take swift action to rectify it. Thank you for your patience and understanding in this matter. Best regards, TOMTOP

Good price and excellent shipping

The price was better than on other sites, the items were shipped in a few hours. I got notified via email of every step in the shipping process and was even able to schedule the delivery. The items I received were well packed and exactly as described on the website. I'm very happy of the overall experience.

Selling Chinese product without Informing users

Selling Chinese product without Informing users about it. They send product directly from warehouse from EU. If you don't want it due to not dedicated and probably not certified for EU and also with some strange power adapter then you can send it back but you will pay the cost of returning fee. I don't speak Chinese but the product yes. Bluetooth input is strange sound. No sign of certificate on the product or on the power adapter. I don't recommend to shop there.

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