About Tomtop
Data updated- Website
- www.tomtop.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 75% (282/374)
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About this business
China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
Written by the business, not verified by us.Is Tomtop legit?
Tomtop (www.tomtop.com) has a 3.0 out of 5 rating on OK.one, based on 950 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Spammed Again!
Spammed Again. And we were doing so well. You managed to not spam me for ages, but on the day I responded to say "thanks for not spamming me...........YOU SPAMMED ME
Recently bought a Tomtop 6" chainsaw…
On 21/09/2023 I contacted Tomtop re faulty product the reply(s) I got were not what you expect from a reliable and trusted company the first reply wanted me to make a video of the product in showing the faulty part and post said video on Utube sending them the info so they could watch it ? had to decline that offer. The second suggestion when I refused the first was I take the faulty product to local repair shop telling me they would cover part of the cost ? I wrote back saying I wanted a guarantee in writing to this effect ( I will not be doing this any way) and I am supposed to believe and trust them it would cost more than I paid for the item. I don't think I will get any place with this company probably cheaper to dump said item and buy someone else's product so avoid Tomtop.
Really bad
Really bad ! BE AWARE ! they dont accept my return from a broken product , they suggested to pay me 18 euros instead of getting the product back that costed 170 euro ! Scamers
Reply from Tomtop2023-04-27
Dear Steven Martins, Thank you for your order, and we apologize for any inconvenience caused. We are sorry for the customer experience you have had. Your feedback has made us aware that we need to continuously improve our customer service efficiency. Please allow me to express my sincere apologies on behalf of my team. We have located your order, and our customer service team will provide you with a satisfactory solution as soon as possible. We look forward to your prompt reply. Best regards, Tomtop.com
spammed again
spammed again 27th April. I have had no spam at all from you for 17 days. Please keep this up.
Reply from Tomtop2023-04-27
Dear Mike , Sorry for the inconvenience . We would like to explain to you again that we do not send any spam or advertising emails to customers unless they have subscribed to our advertising. You can check the page for an unsubscribe button or contact us for unsubscribe . However, we kindly ask you to contact our customer service and provide screenshots to verify if the email came from us. If it did, we promise to take immediate action and hope that this misunderstanding will not continue. We sincerely want to resolve your issue and look forward to hearing from you. Best regards, Tomtop.com
SCAM! Never delivered.
Never delivered to my door yet tracking stated it was delivered. Customer service is not willing to help locate the package. I will disputing the charge and spreading the words that this company is a scam.
Reply from Tomtop2023-04-27
Dear Whitney Brutton, We are sorry to hear that you have not received your package. Could you please check with your family or neighbors if they have signed for it and also check your mailbox? You can also contact your local post office to inquire about the package's status. If you do not find any updates, please contact us immediately, and we will provide you with a solution. Thank you. Best Regards, Tomtop.com
Great bike delivered quickly easy to…
Great bike delivered quickly easy to assemble build quality really good could not wait to ride it. unfortunately I had to as I could not switch it on. Took me a while to realise that there was a switch on the battery. Some instructions for switching it on would be useful as none are provided. Now I have ridden it am very happy with it.
Bad support fo customers
On android app Tomtop chat support is allways offline, I received my item, but it is not working, I sent mail on support mail, but nobody answers. Edit: They answered with delay, but problem is fixed.
Reply from Tomtop2023-04-27
Dear Milan Arbanas, We apologize for the delayed response. Our customer service may experience some delay in response during weekends, but we will process your request as soon as we are online. We have just checked your order and have applied for a partial refund as per your request. Thank you for your understanding. We also appreciate your feedback and will continuously improve our customer service and product quality. Thank you for your support. Best regards, Tomtop.com
Trustpilot
Trustpilot: my whole problem with these people is not that a business transaction has gone wrong, I have never bought from them. My point is that they have been spamming me since 2017. I never asked them to do this, never gave my permission, and I have told them that every time they spam me, I will post a one-star review. They have now sent you a query insisting that you get me to confirm my contact details. How stupid would I need to be? If I DO provide this information, that will just confirm my email address, and all they will do is send more spam!! All they need to do is to stop sending out spam, and I will stop the reviews. They are trying this on with you to try to stop these reviews, don't fall for it
Reply from Tomtop2023-04-27
Dear Mike , We are sorry to hear this news and thank you for your feedback. We do not send any spam or advertising emails to customers unless they have subscribed to our advertising. You can check the page for an unsubscribe button or contact us for unsubscribe . However, we kindly ask you to contact our customer service and provide screenshots to verify if the email came from us. If it did, we promise to take immediate action and hope that this misunderstanding will not continue. We sincerely want to resolve your issue and look forward to hearing from you. Best regards, Tomtop.com
Spammed Again
Spammed Again. Vermin.
HONEST SELLER
HONEST SELLER RAPID DELIVERY
Spammed Again
Spammed Again. Evil septic people. Avoid at all costs.
Spammed again.
Good Service and Good Value for the…
Good Service and Good Value for the money. Thank You
Spammed Again
I heard about Tomtop in Youtube Guitar…
I heard about Tomtop in Youtube Guitar Pedal reviews. I ordered a Pedal and all works fine. thank you.
Beware Tomtop - liars and crooks.
I bought and paid for a Sculpfun 20w Max Pro laser and accessories AUD$1277. It was shipped but was lost in Australia by Australia Post who investigated and provided me with a Case Number to give to Tomtop. They advised that Tomtop will seek recompense from Australia Post and I should request a new product be sent by Tomtop. Which I did. Tomtop are evasive and dodgy as hell. Now, 3 months later, after many lame excuses they advise that they have been in touch with Australia Post - not true - and the goods are at a local post office - not true - and I should be patient and wait for delivery. l would sue them if they were in Australia but can do little except take every opportunity via social media to publicise their cheating, deceitful practices.
disappointed
I made a purchase and 10 minutes after making the payment I noticed that I had made a mistake with the item and I sent an email asking for the order to be canceled and a refund because I made a mistake when choosing the item. since then the only information I had was that the article had already been shipped and I received this information a day later I think 10 minutes after a purchase there is always the possibility of cancellation
I didnt receive an order that i do in…
I didnt receive an order that i do in february. A psp4 controller.
WORST SUPPORT EVER
worst support ever. 2022-10-11 I've ordered a laser module and they shipped with this tracking UG641033870YP 2022-10-25 it arrived on but it was defective. I've contacted the support and they told me to contact the manufacturer, NEJE 2022-11-02 i wrote to NEJE, they ask me some test 2022/11/12 NEJE wrote: "Hello, your laser module is faulty" and "Will be sent to you by tomtop, we will provide new laser modules for tomtop" 2022/11/12 NEJE wrote: "Hello, the Tracking No. is SYRM128907043 2023/01/08 I discover tomtop sent the replacement somewhere in Denmark. I try to explain that's not my address, since I live in Italy as they should see on my account and my order dated 2022-10-11 2023-01-14 they wrote they'll send me a full refund but i received no refund at all, maybe you sent it to someone in Denmark! and here starts an endless email loop: "After checking your order has been delivered successfully" yes but in Denmark "this is the address in the order" how can it be? etc. etc. At day of 2023/03/22 I have no replacement and no refund and they say "The accessories have already been reissued for you once and cannot be reissued again" offering me 20 euros.
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