Tomtop

Spammed Again

Spammed Again

Spammed Again

Out of pocket $1277. Beware of Tomtop.

I ordered and paid for a Sculpfun laser and accessories. Cost $1277. When I eventually got tracking data from Tomtop I tracked the goods to Australia Post facility. Queries to Auspost revealed they have lost the goods. They provided a case number for me to give Tomtop so that they could settle between them. In this case Auspost is the delivery agent of Tomtop and I have no personal claim against Auspost. Tomtop have behaved abominably for 3 months, simply refusing to provide any meaningful answers to my multiple queries. All they will say is "sorry dear, please be patient". Now 3 months later they send a reply saying the parcel is at my local post office and I should wait for it. I do not believe that they are anything other than deceitful and petty. They have no interest whatsoever in sending me the goods I have paid for. Be warned - stay away from these dishonest, uninterested and deceitful people. Tomtop should not be in business.

Spammed Again

Spammed again.

Spammed again

Spammed again. Criminals, avoid.

Spammed Again

Spammed Again. You went for a week without sending your unwanted CRIMINAL SPAM to me. Why not just stop?

Excellent

I met Tomtop through social networks, I connected, registered and immediately made a couple of purchases. The first of the two is already sent after a few hours. I found an excellent quality/price ratio and a wide variety of products. I await the deliveries to evaluate the quality and update the review.

Troy GreenwoodAustralia · 1 review · Experienced 2023-03-08 · Posted 2023-03-09

Not happy I think I’ve been scammed …

Not happy after checking tracking number that you supplied for my item post office has just sent me three photographs of what’s in that tracking numbers parcel contains three record like items. None that are my $350 purchase from you guys very concerned hoping I’m not been scammed

Spammed again

spammed again

TangerineUnited Kingdom · 60 reviews · Experienced 2023-02-13 · Posted 2023-03-08

DoA Product and No Customer Support System

[Updated] I bought a FNIRSI 1014D Oscilloscope on 13th February. It arrived a week or so later but it did not have a power supply - it requires a USB adapter but the instructions state that only the supplied adapter should be used. I tried several high output USB adapters (the highest now being 3.4A) and the FNirsi 1014D will not switch on. I went to the TomTop website and was a bit shocked to find that there is no system (and therefore no way to track any support problems). I had to search through a page of FAQ to find an e-mail address in the middle of a paragraph. I sent an e-mail and several days later, I received a reply asking for photos of labels from the side of the box which I supplied as JPEGs but was told that they couldn't see them. Eventually, I had to upload them to my own webspace and provide links. I uploaded a video to YouTube showing the problem including a USB meter indicating that the device is hardly drawing any current so not challenging the 3.4A power supply. All that TomTop has done is keep telling me that the issue has been passed on to somebody to deal with. If I wait, nothing happens. If I e-mail them, I get told to wait. The last time, two days ago, I was told that somebody would reply with a solution within 24 hours. I have since had to buy another device and just want my money back but it seems like I am going to have to wrench it back using either PayPal (which I accidentally used as a guest) or VISA. [Update 1] TomTop's reply asks me to supply information which Trustpilot advises agains sharing but also gives the impression that they are being helpful when in fact in private e-mails have offered to refund me 50% (£57.95) of what it cost to buy an item which arrived in totally non-working condition and demand that I pay the return fully tracked shipping costs (the cheapest I could find was £24.75) thus effectively giving me £33.20 back from a loss of £115.90. They appear to have completely ignored the fact that PayPal have opened a case. [Update 2] After reviewing TomTop's pitiful offer, PayPal gave me a full refund without having to return the item which is effectively junk for £24.75. I wrote a review of the item and three days later, it has not appeared - so, I assume that TomTop has blocked it.

USELESS Support

I bought a smartwatch at the end of November 2022, it was shipped and delivered in Greece approximately after a month. By mid of January 2023, the watch stopped charging, and after several emails and long waiting to receive answers by the Support team, there is still no actual solution offered and they won't accept it back to give me a refund. This might be a cheap watch but it is still not expected and not serious at all from a company to sell goods that fail to work after very short period of use and are not responsible enough to give a refund. If you don't want to just throw away your money and lose your time, don't buy from Tom Top.

Avoid by far

I have bought a LIECTROUX WS-1080 Robot Window Vacuum Cleaner and wanted to return it. It runs, but is not cleaning windows. After several mails they are unable to tell me where to ship it back in order to return my money. I will probably have to go to the authorities to ask them to investigate this eshop. This approach never happend to me on EU eshops.

Spammed again AVOID

Spammed again AVOID. You managed to stop spamming me for two days, which proves that you can do it if you want to, but today you are back to your normal CRIMINAL activity.

DenielCzechia · 1 review · Experienced 2023-02-05 · Posted 2023-03-03

never!!!

very bad experience, I bought a broken product for 800 usd, and tomtop refuses to claim, do not buy anything here or you will lose your money!!!

Xiaomi Smart doorbell, chinese version working in Italy.

Xiaomi Smart doorbell arrived in 15 days, from China to Italy at a low price. Not the global version, but the chinese one. Despite that, TomTop support, after one day, told me how to connect it to the internet anyway, and it works. When ringing at the door, the connection to the smartphone, on the same WiFi net, has a lag of few seconds. In motion recording, the delay between event and its video review is very high, from 2 to 6 minutes. Video quality is very good; not the same for the mechanical quality of the upper safety catch, which soon remained in the open position.

Spammed again

DIDNT RECEIVE ITEM

I ordered a mini pc on the 4th of January for 136 pounds and I still haven't received it. Everytime I emailed the company they kept saying the same thing about waiting longer and they kept wasting my time. The tracking shows it came to my local courier and stopped there. Do not order from here and do not risk your money just to get an item at a lower price.