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Vehicles & Transportation

Tomtop

Claimed

950 reviews

3.0950 reviews
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About Tomtop

Data updated
Website
www.tomtop.com
Category
Vehicles & Transportation
Location
China
Status
Unclaimed
Last 12 months
2 reviews
Replies to negative
75% (282/374)
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About this business

China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.

Written by the business, not verified by us.

Is Tomtop legit?

Tomtop (www.tomtop.com) has a 3.0 out of 5 rating on OK.one, based on 950 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

do not respect warranty terms / customer support useless

UPDATE 30OCT2023: after TomTop comment i sent another e-mail to their support and already more than 10 days passed no reply received. I bought a mobile phone Hotwav Cyber 7 with one year warranty. After around nine months it stopped working. Wrote complaint to customer support but their feedback was very slow and the only thing they advised is that i have been using phone for quite long time and it is like normal to break also suggested to repair it myself at local repair shop. I have requested several times to provide me with solution but they now are not replying at all.

Reply from Tomtop2023-10-17

Dear customer , We understand that you have experienced some inconvenience and we sincerely apologize for that. In order to assist you better, we kindly request you to provide us with your order number or email address. This will enable us to check the details of your order and provide you with a solution as soon as possible. We recommend that you contact our customer service team at [email protected] for assistance. Once we have confirmed the problem, we will work towards providing you with a satisfactory solution. We appreciate your patience and cooperation in this matter and look forward to hearing from you soon. Best regards, Tomtop.com

Fast shipping - great items

TomTop is top service all the way. Shipping from China warehouse to Norway is really fast, and with good tracking. Not to mention that it's free! And really good quality items. Was so satisfied with the gear I bought that I bought another set, and had it in my mailbox right away.

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