Tomtop

Panos OikonomouCanada · 1 review · Posted 2019-05-13

a good shop but not reliable

Its a good shop but not reliable with the delivery methods. Pick carefully! I ordered a xiaomi tent with duty free shipping and when i received it, i paid 3 euros for custom fee. i was lucky for not paying 35 euros (full amount) because the customs officer didnt open the parcel. Delivery method: china EMS to Greece is a risky method. you must always pay custom fee. Duty free shipping means delivery with no custom fee. If you cant provide it, dont use duty free shipping as a name.

Recieved the wrong item-now I have to…

Recieved the wrong item-now I have to pay for return shipping

Ordered a camera they said they had in…

Ordered a camera they said they had in stock flash sale limited time only they sold 67 of 81 paid for it waited over a week then contacted them now they say they don't have any in stock and it's going to be 2 to 3 more weeks why do you advertise things as in stock flash sale if they're not in stock I don't think I'll buy anything else from tomtop. After posting this review I received the camera in less than a week and they apologized for the inconvenience.

V.poor experience: UPDATED

Titanium water bottle purchased: Item has manufacturing defect (Split), meaning water easily leaks. TomTop not willing to rectify issue, only offering a partial refund, meaning I have a Cheaper, but still useless item. No more Paid Tomtop purchases from me. UPDATE Since my initial review of V.poor service, Tomtop Have been in contact & replaced the faulty part. It took some time & Hassle, but I now have what I paid for.

Tim WeekleyUnited Kingdom · 1 review · Posted 2019-04-25

Got metal detector brilliant well worth…

Got metal detector brilliant well worth the moey

Denis De LucaCanada · 1 review · Posted 2019-04-13

For now no problem with TOMTOP....

Alberto TarantinoItaly · 6 reviews · Posted 2019-03-28

Good

Good products

Received Item but...

I’m adjusting my review... I left a very bad review and although the company has left a sour taste in my mouth let me recant... The order was easy to place, they take a while to process the order but once it’s complete they ship quickly. My biggest issue is that they offer 3-6 day shipping for $13 but still chose to ship snail mail (free shipping) which in my case was not an option and they offered no real solution except a $5 refund. When contacted they told me it should take 15-20 days to arrive but to my surprise I received it in 5 days! Although I’m very pleased I will have to give USPS the credit for fast service because it showed 1st class shipping not priority. I guess they got off their a** and got it done so great work USPS! Packaging is like others have reported which is very poor and I can see items easily getting damaged! Overall the product I received was accurate and works so I will leave a fair review. Thanks TOMTOP.

Package lost, no reaction from Tomtop

Ordered at the end of October, goods never arrived. Tomtop is not helping, say, I have to search for it. I want the ordered parts or my money back, no reaction from Tomtop Update: After many mails i had to give a bad rating to get a reaction. Tomtop refunded me finally, but it took me a lot of time. Now i have to order the lost parts elsewhere - i ordered them, because i needed them.

Janis R.Latvia · 6 reviews · Posted 2019-03-10

shipping is so slow

shipping is so slow, for dispatch waited month, now month in way, looks like i will get item only after 3 month :( disappointing

Replacement was slow

The part shipped and was recieved in a far amount of time but arrived damaged. Due to language barriers it took about a week to convey the damage even with pictures. They did eventually realize the damage and sent a new one. The replacement took about a month to get though as it shipped from over seas.

MP3 player comes without SM card or USB…

MP3 player comes without SM card or USB cable. I found a cable in a 2nd hand store, fortunately, and bought a cheap SM card, but it took a lot of running around. I appreciate the large control surfaces on this MP3 because it is for a blind person to use. I can stick bumps onto the controls for easier use.

The only reason for 2 stars is because…

The only reason for 2 stars is because they did respond but they never solved the problem. I had purchase a film scanner from them. There was no damage to the packaging. The scanner didn't work. There solution to the problem. Get it repaired and they would pay for some of the repairs. Yes, that's there solution. !!BUYER BEWARE!!

Still trying to work out how to set up…

Still trying to work out how to set up the basics - clock/date. Instructions are not clearly set out.

Don't buy a phone from Tom Top

Don't buy a phone from Tom Top. I purchased 2 phones from them, nice phones, but were not compatible in the US. Tom Top gave me a difficult time about returning them, like 20+ emails back and forth. They would not authorize the return UNLESS THEY SHIPPED IN DIFFERENT PACKAGES. This increased my shipping expencive**, by 40%. The real pain, both phones never made it to Tom TOP, via China's corrupt postal system. So I lost the cost of the phones and return shipping like $325.00 US.

Rachel WiegoldUnited Kingdom · 13 reviews · Posted 2019-01-12

Hover balance board .

I ordered an item for my son for Christmas a hover board . I was told it would be processed and shipped within 72 hours . While checking my account after 72 hours I was told they didn’t have the colour I requested . And would I pay extra to have it from one of their English companies and it will be shipped within a few days , I declined to pay extra and advised them to send whichever colour they gave in stock , so I waited and waited to find it had not been dispatched after 30 e mails over the course of 4 weeks where I was told by someone called Eric that for me to be patient and It t will be with you soon . This went on for over a month to finally instructing pay pal and my bank to get a refund . To hey presto 3 days later it arrived . The product itself is brilliant and for the amount I paid I van say it’s the best deal I have seen on the net for the price it was selling . But sadly their customer service was appalling and it has put me off buying off this company again . Luckily I do not have to respond to Eric again ..

For me ahm i don't know what happend…

For me ahm i don't know what happend but im still waiting for my item from 2 weeks ago, i hope i won't wait 3 weeks =(

Incomplete address on the parcel

I paid the postage over A$150 that was close to the cost of the goods I ordered. The address on the parcel missed my street name and the parcel was sent to a distant deport, some 40 odd kilometers away, where it was kept since 27/12/18. I had to make several enquiries and had to take half a day off today to drive down to where the parcel was kept. I feel really unhappy about the sloppiness of the way you handle the order causing me to lose time and money. Please compensate for my lost by a refund or credit voucher for the postage paid.

CAS SmithCanada · 5 reviews · Posted 2019-01-08

Exceptional Product for one order and poor experience getting my other orders!!

I bought a MX10 Android Tv Box exceptional product and super fast delivery. I ordered other products and it seems like it will take months to get and they seem not to read my emails. All they say sorry but it going to take another 30 days no explanation and I have already waited over a month. They took so long to get to my order that it sold out and now it is at agent warehouse in Turkey and it is just sitting there and not shipping. I will not be buying anymore from TomTop because of this situation and treatment. I am very upset and told them just refund the item because I don't want to wait another month or two to receive the item!! They are just ignoring me!!

SIMTOO XT175 Fairy Brushless Selfie Drone

My Experience of My SIMTOO XT175 Fairy Brushless Selfie Drone To the top: I apologize for the bad language of this story. My English skills are poor and that is why I have translated the text of this story Google Translate directly from Finland to English I decided to try the SIMTOO XT175 Fairy Brushless Selfie Drone, and I checked it out of the TomTop online store, from China to Finland My SIMTOO XT175 Fairy Brushless Selfie Drone's Flying History, when the package arrived to me, until I was finally destroyed by Dronen. First Fly: Fly with Remote Controller Fragile but relative, the place dominated in my own yard. YouTube Video of Flying: Fly. Android Apps: Phone: Samsung Galaxy S7 Edge The machine doesn't stay in control. The flight ends on the side of a neighbor's car. Obvious reason: Insufficient Satellite Connection. (From 8 to 9 satellites only is connect) Should be, (at least from the Fairy YouTube videos), combined with at least 10 satellites before all Fairys functions work, as described in the manual. Also, no (from the number of satellite connections), there is nothing in the manual. There are no more satellites in Seinajoki, Finland than 8 - 9 I waited for the satellites to be connected for about 15 min. Phone: Samsung Galaxy S7 Edge Second Flick: Combined with Drone Controller Connecting Fairy Drone and Remo Controller: Drone escapes from the hands, makes miracle moves and drops down the haystack. Dronen rotors rotate fully until I get rid of the drone battery. The obvious reason for this is: Controller calibration was not performed prior to flight and the controller roller gas switch was in the up position, i.e. full. Outcome of this flight: Dronen's one rotor comes off. Two rotor arms break and one of the rotor motors comes off: Glue all with epoxy adhesive. YouTube video: Third Flight: When I put a little gas on, the Fairy will swing right onto the right side and turn off. At least one reason: The battery disconnects and no longer stays in place without the need for a separate fixation Fourth Flying. The start goes fine, then I dare to fly the Quadcopter too far, and it will not return to itself. The battery power is low, nor does it return to itself, but when the power runs out, the Quadcopter drops down to the tree below it, knocking it out of a branch, knocking it down. YouTube video: Result: Again, the two rotor arms break. Again, epoxy adhesive has use Fairy weight after epoxy gluing YouTube video: Fifth Aviation. Fairy Drone escapes out of the air, as soon as I push the controller right pole switch litle upper, when I turned off the controller lock and the rotor blades rotate slowly. Pressing the home button and landing button did not help. The Fairy went up all the way up until one of the rotor motors came out, and the Fairy Drone fell down like a stone. I can't find rotor motor anymore for anything. YouTube video: This is the end of the situation. Now the whole story is told to the supplier of the item, and waiting for the answer is whether the reason alone is mine, or whether the inadequate instruction manual is part of the matter. The final conclusion and my own opinion All this would have been prevented by a good user manual. The instruction manual does not tell: The roller on the upper right corner of the controller does nothing. It's a gas switch. Lower position: Slow Upper: Fast YouTube video Remo Controller roller gas switch in upper right corner. The location is bad because when you put your smartphone on the Remo Controller phone holder unnoticed easily the hand hits the roller switch. Always check the position of the gas switch before starting to run the Fairy Drone Also, the Remote Controller calibration does not say anything in the manual. Calibration: When the controller is on and connected to the Quadcopter: Both control rods are pulled down and then further downward pulled out, whereby the light of the controller flashes and two beeps are heard. Now it is possible to control the Quadcopter in a controlled way with the controller. Controller calibration: YouTube video: Quadcopter not return home if the range is too long. Quadcopter does not return home if the battery is low, but slowly descends to where it is at the moment. That's what happened to me over the tree and my, SIMTOO XT175 Fairy Brushless Selfie Drone landed on the tree and slowly came to the ground from the branch by branch. In this case, the two rotor arms were broken. YouTube video: Fairy Drone does not stand fast and uncontrollable descent from high, it breaks. In particular, the rotor arms are susceptible to breakage. I myself would have saved about 100 € of money and 30 hours of time that I used to refurbish a broken Quadcopter after breakage, always to fly again. Now, my Fairy Drone should no longer be refurbished unless it receives a new rotor engine from something. I recommend this only to experienced flyers. Of course, use becomes easier if the manufacturer delivers the, SIMTOO XT175 Fairy Brushless Selfie Drone, comprehensive user manual. Greatings: Vesa Kultalahti Hyllykalliontie 5 A 2 60510 HYLLYKALLIO, SEINÄJOKI Finland