At Shed, we make wellness simple with science-backed treatments for weight loss, longevity, and optimal health. This is your complete, personal wellness journey designed to help you Be the Real You. With comprehensive support from real people, including health coaches and customer care experts, we’re here for every step of your transformation.Get Started Here: https://www.tryshed.com
Written by the business, not verified by us.Shed (www.tryshed.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Public & Local Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for providing thorough welcome calls, guiding them patiently through the program, and answering all questions promptly. Consumers consistently note that company communication is exceptionally quick, and the dedicated team makes the overall health journey extremely smooth and reassuring from start to finish. However, some people mentioned specific difficulties regarding subscription cancellations, missing product shipments, and unexpected recurring billing charges. A few reviewers also noted that trying to reach customer support to resolve urgent or time-sensitive issues can sometimes feel challenging and rather impersonal.
Auto-generated from all reviews of this business. For reference only.Tyler W. was excellent customer service repfrom Shed. Very pleasant, very thorough, very informative, so much so that I didn't have any questions as he mentioned everything & anything I would have thought of myself. It is a great first impression of shed for sure!
Thank you for your kind words! We're glad Tyler was able to help and make your welcome experience a positive one. Welcome to Shed! 😊
Tyler called me with a Welcome Call. He was very pleasant and helpful with explaining the Shed process. I look forward to starting my Shed journey.
Thank you for your kind words! We're glad Tyler was able to help and make your welcome experience a positive one. Welcome to Shed! 😊
I had a great experience with Shed. Tyler handled my welcome call, and everything went smoothly from start to finish. I have no complaints. The process moved quickly, and they even connected me with the provider the same day. My medication is expected to arrive within 2–6 business days.
Thank you for your kind words! We're glad Tyler made your welcome experience a great one. Welcome to Shed, and we wish you the best on your journey! 😊
Tyler was great! Very informative as I am new to Shed.
Thank you for your kind words! We're glad Tyler helped make your introduction to Shed a great one. Welcome to Shed! 😊
I love this company. They are always very transparent and very helpful. Recently I misplaced my HSA card and had to put my subscription on hold till my new card arrived. The team checked on me and even gave me a 25% off coupon.
Thank you for your kind words and continued support! We're so glad our team could help. We appreciate you being part of the Shed community! 😊
My payment was taken on the 22nd of June. & from there it’s been awaiting a docs approval. This is my 2nd time getting trizepitide, so I understand if there’s some delay but it’s going on 2 weeks with no reply. Thank u too Fernanda for getting back to me with an availability for the next doc. Much Appreciated!!!!
Thank you for your patience and for sharing your experience. We're glad Fernanda was able to assist you, and we'll be sure to share your kind words with her. We appreciate you being part of the Shed community! 😊
I am writing to share my positive experience with Rachel at Shed. After my Health Equality Card was suspended, Rachel was assigned to my case and immediately reached out to advise me on the necessary steps to lift the suspension. She provided the LOA and 12 months of invoices, and thanks to her assistance, the issue was resolved in just a matter of days. Rachel was absolutely amazing throughout the process. Maxine H
Thank you for your kind words! We're so glad Rachel was able to help resolve everything quickly. We'll be sure to share your feedback with her. 😊
Price jumped higher in one month. FedEx delivered my order to the wrong apartment. The ice pack in my package was completely melted. So I’m assuming I’m out of luck. Reached out to customer service which is chat bot I suspect and was told to file a claim with FedEx since they can’t do anything until I do. FedEx is refusing to allow me to file a claim. So I’m just out $150 bucks I guess.
Thank you for sharing your feedback. We're sorry to hear about your experience. Please reach out to our Customer Service team so we can review the temperature guidelines for your shipment and help determine whether your medication is still safe to use. We'd also be happy to look into your concerns and see how we can assist further.
Tyler was very great at explaining everything to me
Thank you for your kind words! We're glad Tyler made your experience a great one. Welcome to Shed! 😊
Tyler was very nice and helpful. Very useful information!
Thank you for your kind words! We're glad Tyler was able to help. Welcome to Shed! 😊
Won’t let me cancel until I sign the new terms and conditions stating I can’t cancel without being billed for 2 months. I don’t agree to this. It’s like a toxic boyfriend that won’t let me leave.
Thank you for your feedback. We're sorry to hear about your experience. Please give our Customer Service team a call at 1-877-879-1914 so we can review your account and discuss your concerns. We'd be happy to help.
Tyler with Shed was informative, polite, and straight to the point. He was patient and answered all my questions.
Thank you for your kind words! We're glad Tyler made your experience a great one. Welcome to Shed!
Akeelha was so helpful and professional. Thank you akeelha. Nikia Sentino
Thank you for your kind words! We're glad Akeelha was able to help and provide a great experience. We'll be sure to share your feedback with her. 😊
Amber has been so helpful!! Thank you Amber!! Alexa Sanders
Thank you for your kind words! We're so glad Amber was able to help. We'll be sure to share your feedback with her. 😊
Customer service always answers my questions quickly. Elizabeth was extremely helpful many times. She’d company itself I would give three stars but chrome’s service I give five. I still can’t get into my acct it’s been locked for six weeks now but Elizabeth said it will get looked into
Thank you for your feedback! We’re glad Elizabeth has been helpful and responsive. We’re sorry for the ongoing account access issue—our team is working to get this resolved as quickly as possible.
Hello I'm new all i can say they have a great team and Mike was really helpful and welcoming
Thank you for your kind words! We're so glad Mike made you feel welcome. Welcome to Shed! 😊
Britney was very pleasant on the call and answered all my questions. So far the experience overall has been very positive.
Thank you for your kind feedback! We're glad Britney was able to help and that your experience has been positive so far. Welcome to Shed!
Jamika Was extremely helpful explaining the process to me, I have faith now that I will be successful in my weight loss journey, thankyou Jamika I appreciate
Thank you for your kind feedback! We're glad Jamika was able to help and that your experience has been positive so far. Welcome to Shed!
I've had to contact support on various occasions and have always had a positive experience with a resolution. Today Taylor was very attentive and resolved my issue quickly with a great positive attitude.
Thank you for your kind words! We're glad Taylor was able to assist you and provide a great experience. We'll be sure to share your feedback with her. 😊
I had a family emergency and had to make an adjustment to my subscription and pause my account. I was having trouble accessing my profile and using the sites assistant. Whether the issue was on my side as we were traveling and not in solid service I am not sure but no matter what we did we could not find a solution. I sent an email explaining my situation and as luck would have it from a different address than I signed up with. Woops. I was very fortunate as instantly I was contacted by Amber P from Shed. She immediately after verifying my account and my info had a quick and working solution. I can tell you the relief of talking to a real person who showed compassion and more importantly solved the problem was instantaneous. Companies these days cut corners to maximize profits and use technology to replicate customer service. It some situations it works and others it doesn't. I am thankful that Amber P from Shed was there. Companies these days need more problems solvers like Amber.
Thank you for sharing your experience. We're glad Amber was able to provide the support and solution you needed during a difficult time. We'll be sure to pass along your kind words to her. Wishing you and your family all the best. 💙
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