TUTOROO (www.tutoroo.co) has a 3.8 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
M
Mira · 5 reviews · Experienced 2025-06-03 ·
★★★★★
Very bad website
Very bad website
I paid in advance for the lessons and every time I choose a tutorial for my daughter the teacher doesn’t accept coz they are not well paid so I had to change several times and pick up many teachers in order to do the sessions…
And every time I complain to the person in charge and I demand to get refund coz this is their duties to provide the teachers that are listed they refuse
Very bad service!
Reply from TUTOROO2026-07-15
Hi Mira,
We're very sorry to hear about your experience. We understand how disappointing it must have been to have to change tutors several times when you were simply trying to arrange lessons for your daughter.
We were unable to locate your inquiry based on the information available in your review. We also previously requested additional information but unfortunately did not receive a response.
Whenever a tutor is unavailable or unable to proceed, we do our best to introduce another suitable tutor as quickly as possible so that students can begin their lessons with minimal disruption. We'd really like the opportunity to look into your case and see how we can help.
Please contact us at [email protected] with your lesson inquiry details or the email address associated with your booking, and our team will review your case and work with you to find the best possible solution.
We appreciate your feedback and hope to have the chance to make things right.
Best regards,
The TUTOROO Team
www.tutoroo.co
A
Alice Zhou · 2 reviews · Experienced 2026-06-02 ·
★★★★★
I signed up as a tutor on Tutoroo
I signed up as a tutor on Tutoroo. I have obtained three students through it, and the process has been very professional and efficient.
A
Alex · 1 review · Experienced 2026-06-01 ·
★★★★★
Committed to Quality Education
We've known TUTOROO for a long time and have always found their team to be professional, responsive, and reliable. Their commitment to quality service and helping students find the right tutors has consistently stood out, making them a trusted name in the education space.
Q
Q Mcgilvery · 1 review · Experienced 2026-05-22 ·
★★★★★
They were very proactive and used a…
They were very proactive and used a person instead of a chatbot to recommend the right tutor for my requirements.
T
Tenny · 1 review · Experienced 2026-05-29 ·
★★★★★
I gave 2 lessons but never got paid
I gave 2 lessons in December 2025 and my student confirmed he paid even more than 2 lessons but then he dropped my class. Tutoroo never paid me back even though I tried to contact them in the last 5 months. They kept saying they will proceed.
Im very disappointed of their service. The platform is not as transparent as they advertised their policies. I recommend the freelancer teacher won't step in such my case.
*Update 05 Jun 2026: After I posted my complain, TUTOROO made refund of 30EURO to my paypal account. However, I am really concern if they are honest to their users?
My student confirmed he paid "We have received your EUR 120 payment for the first 2 weeks of lessons at EUR 30 per 1 hour 30 minutes lesson twice a week". He dropped after the second lesson. So, if I understand correctly from the policy, I should receive 60e instead of 30e after 6 months of dispute?
Again, I DO NOT recommend this platform to all freelance teachers.
Reply from TUTOROO2026-06-02
Hi Tenny,
Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration this situation has caused.
We would like to assure you that we have received your details and your case is currently being coordinated with our finance team for review. We understand that you have been waiting for an update for some time, and we are sorry that the process has taken longer than expected.
Please know that we take payout matters seriously and are actively following up internally to help move this forward. While we understand your disappointment, we would appreciate the opportunity to complete our review and provide a proper resolution.
Thank you for your patience and understanding while we continue working with the relevant team. We will keep you updated as soon as we receive further information regarding your case.
Best regards,
The TUTOROO Team
www.tutoroo.co
I think this is the best app ever I have never come across according to my interest and rating it's 100%.
A
Anna · 3 reviews · Experienced 2026-04-20 ·
★★★★★
Refund pending for 7 months despite urgent follow up one month ago
My refund request has been pending for 7 MONTHS (-5days) now with Tutoroo constantly telling me that they are actively following up on it, coordinating with their team etc but weirdly can’t give any information on the actual status of the refund process. I suspect this is all bs.
A month ago they promised on here that they are really sorry and will follow up on it (oh? Again?) URGENTLY . Guess what? Nothing changed. I keep getting vague answers from the Team.
I want a reply here with the exact timelines for the refund because after 7 months including 1 month of urgent follow up and with weekly emails from me, you certainly had time to process it right? I would like it processed by the end of this week. Please confirm here once it has been processed and I will update my review.
Also- is there a warranty this will not happen anymore in the future if I stay on the platform? Please reply.
Please don’t reply back with empty words and promises as always and please don’t refer to reaching out to you outside of Truspilot because on your platform you keep repeating the same thing and sending emails didn’t help em either. You know who I am so no need to ask for additional info to help locate me .
ALSO PLEASE ANSWR - since you had 6 months + 1 month of supposedly urgent follow up here to process this and still haven’t resolved this… if you are genuinely aiming at a good customer relationship and care about the people using your platform - why did you try to flag this review as “incorrect business” first then “defamatory”?
The week time has passed by the way. You had one additional week to have it resolve it but it seems like you don’t want to face your responsibilities
UPDATE: Tutoroo has resolved the issue (after 8-9 months).
Reply from TUTOROO2026-07-17
Hi Anna,
We're truly sorry to hear about your experience and understand how frustrating this has been. We sincerely apologize for the delay and appreciate your patience throughout the process.
We're pleased to confirm that your payout has now been processed. We appreciate your patience while our team completed the necessary review and coordinated with the relevant departments to resolve your case.
We understand your concerns regarding the delays and communication, and your feedback has been shared internally as we continue working to improve our support and payout processes.
Thank you for giving us the opportunity to resolve this matter, and we wish you all the best moving forward.
Best regards,
The TUTOROO Team
www.tutoroo.co
g
gordana · 3 reviews · Experienced 2026-05-19 ·
★★★★★
Much needed language platform which…
Much needed language platform which gives opportunities to people to learn another language in their own time and comfort.
Very professional approach and excellent communication with the staff.
I
Ilona · 1 review · Experienced 2025-08-03 ·
★★★★★
Payment
On August 3, 2025, I made a payment to Tutoroo for two trial lessons. However, no one contacted me afterwards, and no lessons ever took place. Despite several attempts to reach out, my messages were ignored, and the payment has still not been refunded to this day.
Reply from TUTOROO2026-05-18
Hi Ilona,
Thank you for your feedback. We would like to clarify that tutors Lourenço and Cecília have both responded to your inquiry and confirmed their availability for Portuguese lessons.
As per our terms, we are unable to offer a refund as long as tutors remain available for your selected language. Please note that your payment remains as a valid credit if unused, does not expire, and can also be used with another tutor or even for another language on the platform.
We encourage you to continue the discussion with Lourenço and Cecília to arrange your lessons. Alternatively, if you have any specific tutor preferences or requirements, please let us know and our team will be happy to help find a better match for you.
Thank you.
Best regards,
The TUTOROO Team
www.tutoroo.co
i haven't used this app yet i wanna register myself as an urdu teacher
Reply from TUTOROO2026-07-31
Hi Fozia,
Thank you for your interest in becoming an Urdu tutor with TUTOROO!
We're delighted to hear you'd like to join our community. If you haven't registered yet, you can find everything you need to know in our Tutor FAQs: https://www.tutoroo.co/help/faq/tutor.
Once you're ready, you can complete your tutor registration here: https://www.tutoroo.co/signup-as-a-private-language-tutor.
If you have any questions during the registration process, please don't hesitate to reach out—we'll be happy to assist you every step of the way.
Since it sounds like you haven't had the opportunity to use our platform yet, we hope you'll consider updating your review after you've completed your registration and had a chance to experience TUTOROO.
We look forward to welcoming you as one of our tutors!
Best regards,
The TUTOROO Team
K
Kelvin · 1 review · Experienced 2026-05-03 ·
★★★★★
I'm experienced in the field and more…
I'm experienced in the field and more equiped can deliver more than expected
Do not trust their "Teacher Protection Policy" – It's a scam
I am extremely disappointed with TUTOROO. I am a tutor (Divana) and I’ve had a student discontinue lessons after two sessions. According to their own "Teacher Protection Policy," tutors are guaranteed 50% of the fees for the first two weeks if a student quits.
However, getting this compensation is impossible. I have reached out multiple times through their platform and email, but I was ignored. I even tried contacting them on Facebook; they promised a response within 48 hours, but it has been much longer and still—silence.
TUTOROO collects the full payment from the student upfront but refuses to honor their obligation to the teachers. Seeing other reviews here, I realize I am not the only one facing this issue. They exploit tutors' time and effort without any accountability.
Avoid this platform if you value your time and work. They promise protection but deliver zero support.
Reply from TUTOROO2026-07-17
Hi Divana,
We're sorry to hear about your experience and understand how frustrating it has been to wait for your payout. We sincerely apologize for the delay and appreciate your patience.
We have received your messages and have been coordinating with both our Paris team and Finance team regarding your payout request. Our team is actively following up on your case, and we will update you through our Tutor Support channel as soon as we receive further information.
As outlined in our Tutor FAQs and agreed to during registration, TUTOROO collects and retains the first two weeks of lesson payments for each newly confirmed student. From the third week onwards, tutors receive 100% of their lesson fees paid directly by the student. If a student decides to discontinue lessons during the initial period, TUTOROO will review the case and, where applicable, pay the tutor 50% of the amount paid for the lessons completed with that tutor, in accordance with our terms.
You can find more information in our Tutor FAQs: https://www.tutoroo.co/help/tutor-faq
Thank you for your patience and understanding while we work to resolve this matter.
Best regards,
The TUTOROO Team
www.tutoroo.co
A
Andreas Markgraf · 2 reviews · Experienced 2026-04-25 ·
★★★★★
Stay away from this company!!!!
Stay away from this company!!!!
They charged too much for my lessons from my credit card. Have been in endless conversations with their customer service for the last 4 months, always promising that they are processing my refund..now they decided not to pay me back and keep offering new tutors. I just want my money back and never again deal with this company!!
Reply from TUTOROO2026-07-15
Hi Andreas,
We're sorry to hear about your experience and understand your frustration.
As outlined in the terms agreed to at the time of booking, lesson payments are non-refundable while tutors for the selected language remain available. To help you continue your learning, we introduced you to alternative tutors after your original arrangement did not work out.
Your lesson credit remains available and can be used with any of the tutors we have introduced, including our online tutors if you would like to start lessons sooner. Your credit is non-refundable, has no expiry, and will not be forfeited, so you are welcome to use it at any time in the future.
If you'd like to discuss the available options or proceed with another tutor, please contact us at [email protected], and our team will be happy to assist you.
Best regards,
The TUTOROO Team
www.tutoroo.co
When I had troubles in my description, the response team was ready to help and it was so fast that I understood where I was wrong and quickly corrected my errors.
I recently joined TUTOROO as an English tutor and the onboarding process was simple and smooth. My profile was approved quickly, which is a great advantage for new tutors looking to start.
What I like about the platform is the flexibility—it allows you to set your own rates and schedule, and once you are connected with a student long-term, you can earn directly without commission after the first couple of weeks.
However, it’s important for new tutors to understand that students are not guaranteed. You need to actively promote your profile to get noticed. Also, the payment structure during the first two weeks can be a bit discouraging, as tutors do not receive full payment upfront and only earn partially if the student doesn’t continue.
Overall, TUTOROO is a good platform to gain experience and find private students, but it works best as a side hustle rather than a stable source of income.
