TUTOROO (www.tutoroo.co) has a 3.8 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
D
Dith · 1 review · Experienced 2026-04-03 ·
★★★★★
SCAM WEBSITE!
SCAM WEBSITE!! Do not use this platform if you don’t want to risk losing your money.
I contacted several tutors, and they told me the platform had not paid them, which is why they refused to proceed with lessons. I requested a refund, but was informed that this was not possible.
Additionally, there was no clear step requiring users to review and agree to the payment terms before completing the transaction, which is highly concerning.
I HOPE NO ONE USES YOUR SERVICE ANYMORE!!
Reply from TUTOROO2026-04-27
Hi Dith,
We’re sorry to hear about your experience. This is certainly not the level of service we aim to provide.
We previously requested your name and registered email address so we could locate your account and review the situation in detail, but we have not yet received a response. Without this information, we’re unable to investigate your case or assist further.
Kindly provide your name and registered email address, and we will prioritize reviewing your case. Alternatively, you may send your concerns directly to [email protected], and our team will assist you as soon as possible.
We take all feedback seriously and are committed to resolving issues in a fair and transparent manner.
Thank you for your cooperation.
Best regards,
The TUTOROO Team
www.tutoroo.co
K
Kuma · 1 review · Experienced 2026-03-21 ·
★★★★★
It’s a scam
It’s a scam, I wanted to get classes for my kid and suddenly you are asked to put your credit card they deduct 2 lessons for nothing, nothing is clear, and they don’t give refund.
Please avoid at all cost.
Reply from TUTOROO2026-07-30
Hi Ben,
We're sorry to hear about your experience.
We have reviewed your inquiry and can see that your tutor responded and confirmed the lesson on 29 March. If you experienced any issues arranging the lessons or if the tutor was unable to accommodate your request, please contact us at [email protected] so we can review your case and, if needed, introduce you to another suitable tutor.
As outlined in our Terms & Conditions, lesson payments are non-refundable as long as we have tutors available for your selected language. Our goal is to help you find a suitable tutor and ensure you can make use of your lesson credit.
We look forward to hearing from you so we can assist further.
Best regards,
The TUTOROO Team
www.tutoroo.co
f
ft · 1 review · Experienced 2025-12-17 ·
★★★★★
scam
Unreliable platform. Many tutors shown as “available” are actually inactive or unresponsive. It’s misleading and wastes time reaching out to people who never reply. Don’t trust the availability status here.
Reply from TUTOROO2026-04-27
Hi FT,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been.
Tutor availability is based on their most recent activity, however, there are instances where some tutors may become unresponsive or inactive without immediate updates to their profiles. Please be assured that we continuously monitor and refine this to improve the accuracy shown on the platform.
We previously requested your full name and registered email address so we could locate your account and review your case thoroughly, but we have not yet received this information. Without these details, we’re unfortunately unable to proceed with the investigation or provide further assistance.
At your convenience, please share your full name and registered email address, and we will prioritize your case. Alternatively, you may reach us directly at [email protected], and our team will be glad to assist you as soon as possible.
We sincerely appreciate your feedback, as it helps us improve the experience for all users.
Best regards,
The TUTOROO Team
www.tutoroo.co
It's been over 6 months that I didn't get any news other than the usual "we are following up internally and will get back to you within 48h" regarding a refund request compliant compliant with Tutoroo's refund policy. Despite almost WEEKLY follow up on my end in the past couple of months. Mostly via the support team but I've also sent a couple of emails to contact.tutoroo. You also didn't provide me with any substancial response here either. Just promises to look into it but nothing done after MONTHS. That's quite some delay... Especially considering you promised to investigate this further also on here. I personnaly don't trust this website anymore that has been leading me on. Look at your cases in Belgium that have been pending for that long and you'll know who I am. I will not discuss it on the platform anymore. I want updates on Trustpilot because once I get back to the platform and emails you will continue with your "we are following up on this" for weeks/months as you've done so far. Btw you promised on Trustpilot 1,5 months ago to solve this if I contact you. I contacted you and you never replied and never solved this. Please update me here on Trustpilot when you are about to solve this and when this is solved. Anything other than that is just leading me on. Thank you
Reply from TUTOROO2026-04-20
Hi Anna,
We sincerely apologize for the prolonged delay and the frustration this has caused. We fully understand your concerns, especially given the length of time and the repeated follow-ups on your end.
Please be assured that we are continuously treating this matter as urgent and actively pushing it internally with the relevant team. We acknowledge that the lack of a concrete update is not acceptable, and we are working to move this toward resolution as quickly as possible.
We will provide an update as soon as there is confirmed progress or when the refund is about to be completed.
Thank you for your continued patience.
Best regards,
The TUTOROO Team
www.tutoroo.co
This company is highly misleading — proceed with caution before purchasing.
I live in Cairo and specifically requested an in-person Czech tutor. I was asked to pay in advance, only to find out that the tutor was unavailable. It is unclear why the company allows payments to be processed before confirming tutor availability, as this creates a misleading expectation of service.
I made it clear that I was only interested in in-person lessons, not online alternatives. Despite this, the company has continued to ignore my refund request and instead offered online options that do not match what I paid for. DO NOT USE.
If a customer purchases in-person lessons, the company should either provide that exact service or issue a refund. Anything less is not acceptable.
Reply from TUTOROO2026-04-20
Hi Costa,
Thank you for your feedback. We’re sorry for the inconvenience and understand your expectation for in-person lessons.
At the moment, the Czech tutor in Cairo is unavailable. We have introduced an alternative tutor, Michaela, based in London, who is available for online lessons. If you are open to this option, you can proceed with her, and your existing payment will be used as credit, no additional payment is required.
Please let us know how you would like to proceed. We’re here to assist and ensure a suitable resolution.
Thank you.
Best regards,
The TUTOROO Team
www.tutoroo.co
T
Tal Susi · 1 review · Experienced 2026-04-06 ·
★★★★★
A great teacher
A great teacher, very patient, very nice and explains in a very nice and precise way for me
D
Deepa · 1 review · Experienced 2026-04-04 ·
★★★★★
👌system super
A
Abby Kuang · 2 reviews · Experienced 2026-04-01 ·
★★★★★
If they refund to you, they are trustworthy.
I trust Tutoroo. I have students who could not continue their learning with me after the trial classes. Tutoroo returns 50% fee to me as compensation for the lessons. They delivered their promise, more than once.
S
Simran Kaur Deo · 2 reviews · Experienced 2026-04-01 ·
★★★★★
Tutoroo is great for a tutor because of flexibility
Tutoroo is great for a tutor because of its flexible tutoring options. I am able choose online or face-to-face and there are also wide range of languages and subjects. It is also good for tutors like me who are looking for side income. The flexibility option is great as I am able to set my own schedule.
All in all, tutoroo is a great platform for both tutors and students.
a
anna · 2 reviews · Experienced 2026-01-15 ·
★★★★★
Stay away from this portal is SCAM
Stay away from this portal is scam!
I worked as a teacher on Tutoroo, followed their policy, and never received any payment waiting over 3 months. The platform exploits educators, hides behind excuses, and refuses to honor agreements.
Reply from TUTOROO2026-04-02
Hi Anna,
We’re sorry to hear about your experience and would like to clarify the situation.
According to our records, your first payout was successfully processed in January. Regarding your second payout, please rest assured that it is currently under review and is being handled as a priority by our team.
We understand that delays can be frustrating, and we truly appreciate your patience while we complete the necessary checks to ensure the payout is processed accurately.
If you have any further questions or require assistance, please feel free to reach out to our support team. We're here to help.
Thank you.
Kind regards,
The TUTOROO Support Team
www.tutoroo.co
V
Veronica Das Airas · 1 review · Experienced 2026-03-30 ·
★★★★★
Delighted to be working together
I’m a Spanish and Italian teacher and I’ve been working with Tutoroo since 2023. I’ve found it to be a great place to meet students. The support team is always friendly and quick to respond. Of course, I’ve had lots of enquiries that don’t always lead to bookings, but that’s because people can’t quite make up their minds (perhaps due to the price of my lessons) – it has nothing to do with the site itself.
J
Jacob Chesler · 1 review · Experienced 2026-03-27 ·
★★★★★
Very easy and not a stress to do
c
conor perry · 3 reviews · Experienced 2025-09-25 ·
★★★★★
This website is functionally a scam
This website is a scam designed to induce payment up front and deliver no service. Many of the "tutors" that supposedly are available, are not. Even if you do get a tutor through here (which i didn't despite paying hundreds) whatever you pay to Tutoroo is not going to the tutor, so if you must interact through here, pay as little as possible, and ideally use another site.
Reply from TUTOROO2026-03-30
Hi Conor,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We want to clarify that TUTOROO is a platform that connects students with independent tutors, and once a match is made, lessons are arranged directly between both parties. Many tutors on our platform are active and successfully conducting lessons, and we continuously monitor profiles to maintain quality.
Payments made through TUTOROO cover the initial two week of lessons, after which students typically pay tutors directly. We understand that delays or lack of response from a tutor can be frustrating, and our team is always available to assist with follow-ups or alternative matches to ensure lessons proceed as expected.
Unfortunately, we were unable to locate your account based on the information provided. The email attached to this review does not match any record in our system. Kindly reach out to us at [email protected] using the email you used on our platform so we can investigate your case further and assist you promptly.
Best regards,
The TUTOROO Team
www.tutoroo.co
J
Joanne oma · 1 review · Experienced 2026-01-17 ·
★★★★★
I am happy with with app
I am happy with with app as they made sure to connect me with a student and they watched the chat to ensure that transaction went well.
I have been working with Tutoroo as a teacher since November 2021.
I find them very appreciative and supportive of professionalism and high quality work.
They help set up the initial working relationship between student and teacher, and refund 50% of their commission if the student chooses not to continue after the first two weeks of tuition.
I recommend Tutoroo as a platform for teachers for all the above reasons, and also because they offer the best commission-related deal of all the platforms that I'm currently aware of in Dubai.
