uShip

Hello Shari, Thank you for reaching out and I'm very sorry to hear of your experience with the Broker and with the agent you spoke with. I'd like to be of some further assistance here to help understand our role. uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. We’re not a transportation service provider, freight forwarder, or broker. We’re not involved in the actual transactions between members. We can’t prequalify or verify the accuracy of listings, the ability of service providers to transport shipments, or the ability of shipping customers to coordinate shipping. Likewise, we can’t ensure the timeline or completion of shipments booked through our site. I am sorry to hear the Broker requested more money for the shipment delivery and understand your frustration regarding this. Sometimes, brokers are unable to find carriers in certain lanes for certain prices (pricing can be especially difficult to pinpoint given the fluctuating situation on a nation-wide and local level). This can create situations where they have to increase the price to make the load more appealing (this is true for bookings through uShip as well as the rest of the transportation industry). Brokers will use this as a last resort to find a carrier in an attempt to avoid a cancellation. I hope this information helps but please feel free to reach out to us for further assistance or questions if you need. Again, we apologize but appreciate your time to provide this feedback of your experience.  Regards,

Hello Laura,  I am very sorry to hear about your experience on uShip.  uShip does have a fee that shipping customers are charged, however the service charge fee is clearly listed along with the official bid price and total amount due on both active bids and at checkout. I'm not sure what additional fees you are referring to, as we only charge shipping customers the quote cost, along with the service charge. If you had another charge, it may have been for the uShip Protection Plan, which is something you can opt out of. You're able to select the timeframe in which your pickup and delivery happens. Each carrier will include the pickup and delivery dates within the quotes they submit. I am not sure what 2 week timeframe you are referring to, however you are under no obligation to move forward with any quotes.  It sounds like your shipment was canceled by the service provider. Please note that you will receive a full refund, once your cancellation is completed. It can take your bank 1 to 7 business days to process. If you ever have any issues with a shipment, you can always give our support team a call for assistance. Our number is 1-800-698-7447, and we're available Monday through Friday, 9:00am to 5:00pm CST.  Please give us a call if you'd like any help regarding your canceled shipment, or if you have any further questions or concerns. We'd love the opportunity to help clarify any charges that were on your original booking. Kind Regards,

Hello Isaac, I am very sorry to hear about your issues with being charged and then locked out of your account. I'm unable to pull up any account details to contact you directly to discuss your shipment. Please give our support team a call, and we'll be more than happy to help you with your booking and incorrect shipment details. You can reach us at 1.800.698.7447. Our phone hours are Monday - Friday: 9 am-5 pm (CST). Kind Regards,

Hello Mike, Thank you for reaching out and I'm very sorry to hear of this experience and issues with your trailer. uShip is here is assist you with issues like this by opening communication and assisting with possible resolutions between you and the service provider. If you are still needing further assistance with that process or have any further questions, please reach out to us directly so we can provide any further information you may need. You can call us at 800.698.7447 or email us at [email protected]. Thank you for your time again and please let us know if you need anything else. Regards,