uShip is the world’s first and largest shipping marketplace. Easily connect with trusted shipping companies for vehicles, furniture, freight, and more. Get instant quotes, compare options, and book hassle-free with uShip.
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Is uShip legit?
uShip (www.uship.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and efficient delivery service, noting that items arrive safely, professionally installed, and completely on time. People also find the platform very easy to navigate and appreciate the competitive pricing and exceptionally smooth overall user experience.
Though some reviewers were not happy with unexpected extra charges, higher quotes, and delayed schedules, the general process remained very reliable. Users highlight that finding a dependable driver through the network makes the entire shipping journey completely seamless and satisfactory. Many consumers state they would gladly use the service again for future transportation needs.
Auto-generated from all reviews of this business. For reference only.
Uship sucks. If they damage your cargo, they will give you nothing. Ask me how I know. And my shipment was insured. They dropped it, broke it all to hell. The carrier admitted fault. Uship offered me $12 after a byzantine process of documenting damage. Never use again.
Reply from uShip2026-06-18
Hi Rob,
Thank you for your review. I'm sorry to hear about your shipment damages. uShip is not the transporting company. uShip is the online platform where shipping customers can review, and select what service provider they want to work with. uShip secures the funds for all parties, and offers a Protection Plan (since we are not the carriers) at checkout. We are happy to open up the line of communication with the carrier that was selected, and help negotiate with the secured funds. Once the carrier admits fault, and forfeits their payment, we can take the funds held, and refund them to the original form of payment. Please give us a call at 1-800-698-7447. We're here to help!
Once we made contact with a driver everything went smoothly the drivers were very professional and helpful in delivering my truck and took extra care making sure that they did a good job
Scammers! BEEARE!! We emailed them and they didn’t reply. I tried to call and the posted number and the one in all the owner replies below is a fake number and doesn’t work!!. We hired one company seen in the pics. Our delivery driver was hired under a different company and they were lied to. They did a great job delivering but UShip is a scammer and they stole money from our shippers.
We hauled a load number 52312570 for a broker under the name Infinity Logistics Management(ILM) for $5200.
Upon invoicing, via our factoring company, we were notified by ILM accounting department that they don’t have that load number in their system nor do they have that broker agent under their firm. They went ahead and notified us that it was a scam and we had been defrauded!
Kindly assist in recovering the damages we have had in running this shipment!
UPDATE: their reply says we were dealing with a broker but apparently they are all brokers on that site. That’s literally what they do!!! They broker the jobs out!! . Look at them, trying to get out of handling this situation. No useful info on the correct contact info with any contact number or email to resolve the situation. No one knows what FMCSA means! How is that useful?!!! Thanks for NOTHING!!
Reply from uShip2026-06-17
Hi Rhiannon,
Thank you for your review. It sounds like you were dealing with a broker and not uShip. I'd like to advise to contact the FMCSA to report the broker. uShip is not a broker and does not assign shipments.
Kind Regards,
They kept in touch from the moment we scheduled, notifying us of times and location. Sent a heads up when they get close to delivering and all in all did a great job for a fair price.
Very disappointed with uShip. Not only was the shipment picked up a day later than scheduled, but I was also charged additional fees for a lift gate service and a remote delivery surcharge that were completely unnecessary.
I had a forklift available at the delivery location, so there was no need for a lift gate. In addition, my delivery address is located in a city and should not have been classified as a remote delivery. These extra charges significantly increased the cost and felt misleading.
The delayed pickup caused inconvenience, and the unexpected fees only added to the frustration. I expected accurate scheduling and transparent pricing, but my experience was the opposite. Based on this experience, I would think twice before using uShip again.
Reply from uShip2026-06-17
Hi Austin,
Thank you for your review. I'm sorry to hear about your experience. Please give us a call at 1-800-698-7447, and we can look into this transaction with you.
We're here to help!
Horrible experience. I’m a driver for 8 years with 114 completed shipments and 80 reviews and suddenly my account is being suspended with no explanation. I assume it may be because of one cancellation, as the customer provided incorrect dimensions and we ended up receiving a cancellation. Zero explanation.
Reply from uShip2026-06-18
Hi Milan,
Thank you for posting feedback. I am sorry to hear about your account suspension. I will post what our Trust & Safety Team sends out for account suspensions.
Per the terms of our uShip User Agreement (https://help.uship.com/hc/articles/360008771433-user-agreement/):
21. Right to Suspend or Remove Users. We reserve the absolute right to reject or suspend your participation, or remove You from your current participation, with the uShip Services at any time and for any reason or for no reason and without notice to You. We are not liable for any damage or loss resulting from such hold, suspension, or removal. An event that may result in the suspension or removal of your participation can include but is not limited to: flagging; abusive or hostile behavior; unresolved customer disputes; multiple accounts or relation to other accounts; committing fraud or violating this User Agreement; and, poor performance on the site (high cancellations or negative feedback, etc.). uShip has no obligation to disclose the reason for actions taken under this section. All decisions are final.
Regards,
I wanted to ship an antique secretary desk to our daughter in a different state, and I stumbled upon the uShip platform. It was very easy to create a listing, ask questions, and find out roughly how much it would cost. The feature of the "slider" that indicated how likely it was that "my" price would be accepted by shippers was very useful. Right away, 3 or 4 shippers reached out, and I went with one who drove that route on a regular basis. I liked that my credit card funds were not released until the item had been safely delivered. The experience with the shipper picking up, packing, and delivering the item was seamless and I couldn't be more happy with this way of shipping!
BE CAREFUL!!! It’s far better to contact, and pay a shipper directly. It will cost almost double to use uShip, and they will take no responsibility for any issues with shipping. Furthermore, after delivery of my last package, they hit me with an additional $300 fee and charged my card without permission!
Reply from uShip2026-06-15
Good morning, feel free to contact our support team at [email protected] if you need help disputing your carrier's additional charges. We send email notices regarding additional charges and provide at minimum 3 business days for a response before we process the invoice as is. We'd still be willing to assist if you contact us via email and provide your shipment's BOL#.
Though I put all information needed for shipping including delivery at a residential location but later got charged additional $100 for delivering to the house! The service just sucks! I will not recommend using this service!
Reply from uShip2026-06-15
I'm sorry about this experience but freight carriers do charge a higher rate for residential deliveries. If you did select the residence/home business location type prior to booking, then this additional charge should not have occurred. We'd be happy to further review your booking details and compare it to your shipment's final invoice. Feel free to contact our support team at [email protected] for further assistance.
Great experience finding someone to ship one large piece of furniture from another state to my home. I received several bids, was able to communicate with the shippers to find one that was right for my situation, and the shipper I chose did a great job. He worked with me on my unique situation and delivered right when he promised. Also the price was great! Much less expensive than I was expecting.
Recently, I filled an order for antique flooring that needed rushed shipping 350 miles away. U-Ship provided the connection I needed to locate a driver. The carrier I hired through U-Ship was on time for both pickup and delivery. Communication was open and clearly understood. My experience was great and would definitely use U-Ship again in the future. A++ 100.
Great experience with shipping items. Clear communication, timely pick up and drop off of items shipped. Driver was kind and personable and reliable. Price was reasonable and the service was excellent.
This was my first time using uShip. The platform was very easy to use. I was shipping personal items that included things I was keeping from liquidating my parents home from Kansas to Arizona. I was concerned that precious family photos and items would be damaged or lost. The shipper I selected (Tristan with Luxury Shippers) was awesome. He took great care in handling my things. Since I live at the destination, he coordinated pickup with the person who bought my parents home. He was delayed one day in the delivery, because he had an opportunity to pick up another load on the way that would be delivered in AZ. I didn't have a problem with that. His bid was mid-range in all the bids I received. I really liked that the payment was processed through uShip via a secure system. There also was no surprise processing fee when I accepted the bid so I paid what I was quoted.
Shipping Antique Buffet and some boxes of personal items to LA
Had an antique buffet and 8 boxes of personal items that we needed to get from Chattanooga to Los Angeles. Contacted uShip and the arrangements were made in one phone call. Pickup was perfectly on time, customer service was excellent. Delivery was on time and above and beyond in customer service. Would use this service again. THANKS!
I have used UShip seven times. Five stars each time. Really great drivers. One driver going from Alabama to Michigan dropped the boat off at my neighbors only to discover that my neighbor was the granddaughter of his long-lost grandfather’s brother. A important thing about UShip is you get to see the shipper’s reviews. It’s easy to tell the genuine 5 stars from the people just being nice.
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