uShip is the world’s first and largest shipping marketplace. Easily connect with trusted shipping companies for vehicles, furniture, freight, and more. Get instant quotes, compare options, and book hassle-free with uShip.
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Is uShip legit?
uShip (www.uship.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and efficient delivery service, noting that items arrive safely, professionally installed, and completely on time. People also find the platform very easy to navigate and appreciate the competitive pricing and exceptionally smooth overall user experience.
Though some reviewers were not happy with unexpected extra charges, higher quotes, and delayed schedules, the general process remained very reliable. Users highlight that finding a dependable driver through the network makes the entire shipping journey completely seamless and satisfactory. Many consumers state they would gladly use the service again for future transportation needs.
Auto-generated from all reviews of this business. For reference only.
Booked an auto transport with Presley from Uship on 27 May, 2026 with a very specific pickup window of 7-15 June and would be traveling for business starting the 16th.. He said that we have plenty of time and would make that happen. Upon contacting Presley multiple times, I was notified on 6/12 that my pickup date was in fact June 16th. I called the driver and asked if it was possible to pick up on the 15th- not available. I notified Presley of the situation, again, and his response was to give the keys to my $200k car to a neighbor or hide the keys outside, that I needed to make it work or change my work trip. He then refused to refund my payment.
Do not use this company- they will jerk you around...
Reply from uShip2026-06-15
Hi Josh,
Thank you for sharing your experience. While uShip does not handle any of transportation process, we're sorry to hear that the pickup timing and communication did not meet your expectations. We understand how important it is for transport arrangements to align with travel and work commitments, and we regret the frustration this situation caused.
While pickup dates can sometimes be affected by carrier scheduling and route logistics, we expect all service providers on our platform to communicate clearly and work collaboratively toward reasonable solutions. We appreciate you bringing these concerns to our attention.
We value all customer feedback as it helps us improve the experience for everyone using our platform. Let me know if you have any questions.
Kind Regards,
All in the Family was very professional and responsive. I had the move a few pieces of family heirloom furniture across country. All pieces arrived safely with no damage. Thanks to All in the Family.
Damaged shipment, Uship insists on positive review
I picked a shipper from the bids received on UShip, not the lowest offer. The driver ignored the height of our boat, hit a bridge, then hid the damage. When we finally unpacked the boat, we found the damage and tried to make a claim. The driver disappeared, UShip wouldn't even let me update my review to reflect the damage that was 3x more than the cost of the delivery.
It's a great platform, but if they don't let you update feedback about shippers, you have exactly no reason to trust any of the reviews or shippers.
I will not use Uship again for this reason only.
*Edit*
uShip tried to help find a solution with the shipper but had no teeth and the shipper ghosted us. The UShip terms won't let me update my review, so another person will ship with this unscrupulous shipper. That is the definition of a broken platform.
Reply from uShip2026-05-29
Hello Chas,
Thank you for your review. Once a review is left it cannot be edited. Please feel free to contact us at 1-800-698-7447 for assistance connecting with the carrier that damaged your shipment.
Kind regards,
So I hadn’t used my account which I had over 100 feedback on for over a year so they canceled that account. Then Customer Support told me to use a different email address and get another account and start all over so I did that. I got one shipment then one month later they suspended my account saying I can’t have multiple accounts when the first account was suspended for not being an active furthermore shippers hardly ever make a decision so you’re bidding and bidding and bidding and then the shipper never ships so you can’t get shipments. This format is mainly for people to come on and get prices. Stay away if you’re a driver and looking for loads.
Reply from uShip2026-05-28
Hi Jason,
Thank you for your review. I'm sorry to hear about the issues on the closed account due to inactivity. Typically, an account closes out after months or years of inactivity. Please feel free to give us a call at 1-800-698-7447 to see if there is something we can do to help with the new account that was opened.
Kind regards,
This was a great website to work with. I ran into some challenges, but their customer service was prompt in their responses when I needed help and ultimately everything ran smoothly.
Use them if you are ok waiting for months without communication and paying more after the fact to get your stuff.
my brother in law used this marketplace to move because of a job across the US. he has now been in his apartment for over 2 months and still has not gotten his entire house. First some lame 30 business days to get it. Ok thats fine but were over 2 months and now they have missed the days they promise delievery and being asked for more money to get delievery. I wouldnt ever use this company to move anything again. 100% not acceptable to take $1000s of dollars to move someone and then basically extort more money to get the things. This is gonna be reported and im going to notify all the news agencies to hopefully get a story warning others not to get taken advantage of by UShip! If we had known what this was gonna turn into i would have rented a truck and drove his things myself and flew back home. Might cost more to use the bigger movers but WORTH IT for the peace of mind and not having to sleep on the floor for several months waiting to maybe get your stuff eventully. Zero stars still feel ripped off.
Reply from uShip2026-05-26
Hello, Thank you for reaching out and providing this feedback and I'm very sorry to hear of this experience. Please note, uShip is an online marketplace directly connecting shipping customers like yourself with over 41,000 feedback-rated service providers who submit competitive quotes to win your business. These carriers are independent companies who then complete these shipments on their own.
If you are experiencing delays or issues with a shipment you had booked with a service provider, please reach out to our Member Support team so we can take a deeper look. Feel free to email us at [email protected] or call 1.800.698.7447 to reach Member Support. Our phone hours are Monday - Friday: 9 am-5 pm (CST).
We look forward to hearing from you.
Regards,
I made a review regarding the issue I had with the person after paying one hour before to pick up said they had to cancel which was very inconvenient therefore I called uship to express my concern and help with re-listing my item. this is the response I received for no reason at all:
Hello,
We have made the decision to remove your account at this time. We will not be able to reinstate your account and Member Support will not be able to discuss your suspension over the phone.
Per the terms of our [User Agreement]:
21. Right to Suspend or Remove Users. We reserve the absolute right to reject or suspend your participation, or remove You from your current participation, with the uShip Services at any time and for any reason or for no reason and without notice to You. We are not liable for any damage or loss resulting from such hold, suspension, or removal. An event that may result in the suspension or removal of your participation can include but is not limited to: flagging; abusive or hostile behavior; unresolved customer disputes; multiple accounts or relation to other accounts; committing fraud or violating this User Agreement; and, poor performance on the site (high cancellations or negative feedback, etc.). uShip has no obligation to disclose the reason for actions taken under this section. All decisions are final.
Regards,
Danny T.
Reply from uShip2026-05-21
Hi Rebecca,
I am so very sorry to hear about your experience, especially with your carrier canceling your booked shipment, and then having uShip suspend your account. I wanted to reach out personally to help, but I’m not able to find your name in our system. Our Trust and Safety team is responsible for any account determinations and handles everything through email. I’d recommend responding to Danny and working with them directly, as they’ll be able to assist you further regarding your account status. Please feel free to contact us directly if you need further assistance at [email protected] (mailto:[email protected]) or calling 1800-698-7447. We’re available Monday through Friday, 9:00am to 5:00pm CST.
Kind Regards,
If I could get negative stars I would. The first shipment I did with these people went great. The second shipment, however, was packaged exactly like the first shipment and they came out and said that it needed to be bubble around whatever that means so we bubble wrap it. The company comes and picks it up. They deliver it and then they charge an additional $7.50 for a phone call. I guess I’m in the wrong business. I need to be in the phone call business to get paid $7.50 for a phone call never use this company.
Reply from uShip2026-05-20
uShip typically covers any rebill under $10.00 and unfortunately this didn't occur here due to a mishap. I apologize for any frustration this may have caused. As stated via email earlier today, a refund of $7.50 for the call before pickup service has been issued.
Having bought insurance on a coffee table that uship transported, the glass top arrived damaged. We filed a claim and after two weeks received an "offer"of $736 MINUS a $500 "fee" for a total of $236 on an $800 (a written quote by our local glass dealer) replacement cost. Totally worthless, and we will NEVER use or recommend Uship again
Reply from uShip2026-05-21
Hi John,
I am sorry to hear about your experience with the carrier that resulted in damages. I'd like to clarify the processing fee. The processing fee is comparable to a deductible and cannot be waived. All customers are made aware of the fees in two instances before finalizing booking.
The processing fee is determined by the value amount you enter at checkout, not by the dollar amount of damage or loss your shipment obtained. At checkout, customers are notified of processing fees in two different instances. One is right below the box where one enters the item value, and the second, which occurs shortly after, is a popup in which the customer must agree to acknowledge the popup for the booking to be completed. The option to view the full UPP Terms of Service are provided as well. Once again, apologies for any frustration this may have caused.
Sincerely,
I just couldn’t get the driver to give me a pickup time and date and stick to it and when I did get a date and time he showed up 8hrs later.
On the delivery day it was the same thing he said between 7-9 am and showed up 5hrs later.
Communication could definitely be better but when he did show up that was the best part pickup and delivery went smooth.
Reply from uShip2026-05-19
Hello, Thank you for reaching out to provide this feedback. I'm sorry to hear of the delays and issues with communication with the service provider you booked with. We encourage you to leave feedback directly with the service provider via uShip in your account as well. Please note, uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. We’re not a transportation service provider, freight forwarder, or broker. We’re not involved in the actual transactions between members. We can’t prequalify or verify the accuracy of listings, the ability of service providers to transport shipments, or the ability of shipping customers to coordinate shipping. Likewise, we can’t ensure the timeline or completion of shipments booked through our site.
Please feel free to reach out if you need anything else going forward or need assistance with leaving feedback for the service provider through your uShip account.
Kind Regards,
Great service. Dwayne had excellent communication with me. Arrived on time, wrapped the golf cart as requested and was extremely respectful and pleasant to work with. I was so nervous shipping a brand new golf cart 500 miles but it was seamless. UShip was a little confusing to use. There didn’t seem to be a specific area on the app for golf carts however I listed it under boats. Would use Dwayne again anytime.
I’ve used USHIP numerous times (7-8 times) over the years with excellent results. I’ve NEVER had a problem. The drivers are excellent with their communication from beginning to end. I will continue to use them. 5 stars!
Do you due diligence as there are hustlers on the site
The actual delivery experience at the end was great with the shipper we ended up picking. His pricing was very fair and he did what he said he’d do! He gets 5 stars on his own. The only reason I’m giving 4 stars is that there are entities, whether it’s the brokers or the shippers themselves, throwing out absurd pricing. As an example, we had a 15 pound box that was 48” wide and 5” thick and 55” tall. FedEx and UPS were over $500. The quotes from Uship members were $1800 and $1900 while the shipper we went with was $275. Do your research and know when you’re getting played by some of the characters on Uship.
What started out to be a little shaky, it turned into a very successful move. We had a cancellation, but Montway stepped in and made it right. Car was delivered on time!
The delivery was easy to set up and it came to me in a timely matter. The service was great Alex helped bring the dresser up some stairs. Overall very easy and would recommend
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