uShip is the world’s first and largest shipping marketplace. Easily connect with trusted shipping companies for vehicles, furniture, freight, and more. Get instant quotes, compare options, and book hassle-free with uShip.
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Is uShip legit?
uShip (www.uship.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Price, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and efficient delivery service, noting that items arrive safely, professionally installed, and completely on time. People also find the platform very easy to navigate and appreciate the competitive pricing and exceptionally smooth overall user experience.
Though some reviewers were not happy with unexpected extra charges, higher quotes, and delayed schedules, the general process remained very reliable. Users highlight that finding a dependable driver through the network makes the entire shipping journey completely seamless and satisfactory. Many consumers state they would gladly use the service again for future transportation needs.
Auto-generated from all reviews of this business. For reference only.
Timeline of events
- Find UShip (post ad online, they find lowest bidders willing to move car)
- Companies start accepting bid, asking about availability, weight capacity, and giving total price ect
- My point of contact in Uship calls, emails, and confirms logistics (pick up/delivery timeframe, payment ect)
- He then tells me (4 days later, after 0 updates), they cant find anyone to fulfill pick up/delivery timeline and are aggressively pushing for me to stretch pickup/delivery dates. And/Or, asking for someone else I know willing to handle the exchange.
- On final day of time window, says he found someone willing to fulfill, for an extra $200 on top of listed price. How this doesnt come out of uShip's end I have no idea seeing as how they put me in a corner to begin with. They also said they are dealing with similar issues with other customers and are"still willing to work with me" and not charge me "fee" as long as I give them a good review. Where in this situation have I done something wrong to be penalized? Can you imagine I didnt have the capital in my account to afford paying the service a SECOND time as I wait for the initial refund, and the second charge being MORE than what was originally asked for. I'd be F***ED, so I was forced to keep conducting business for them.
This is clearly fraudulent, and a company that works on being a middleman, cant stand to just drop the ball at the end of the listed time frame. A week's notice is plenty fair, and from now on I would be handling my car shipping with the delivery company directly. Why would someone rely on another company to communicate for them?
Moving across states is hard enough, this company only see's the car at the end of the day. Unfortunate.
Reply from uShip2026-05-18
Hello, Thank you for reaching out and providing this feedback on your experience and I'm sorry to hear. Please note, uShip is an online marketplace to help you get connected to independent carriers and, at times, brokers. We would like to take a deeper look into this issue for you. Please email in for Memeber Support to provider further assistance at [email protected] or call 1.800.698.7447 to reach Member Support. Our phone hours are Monday - Friday: 9 am-5 pm (CST).
We look forward to hearing from you.
Regards,
The whole experience was great Most important was the open communication that kept us up to date on pick up and let us be updated through the whole trip
Pleasant and professional to deal with Deffinately will use this company again
Horrific! It was a disaster! A valuable and rare, 6-foot high, healthy San Pedro cactus plant that I adopted and cared for with love was absolutely destroyed by the mover. I am devastated by this horrible loss!
Reply from uShip2026-05-14
Hello, Thank you for reaching out and providing this feedback. I am very sorry to hear of this issue with the shipment delivery and the service provider. uShip would like to assist further if there was damage to your shipment or any other delivery issues. Please reach out to our Member Support line at 1.800.698.7447 or you can email us at [email protected]. Our phone hours are Monday - Friday: 9 am-5 pm (CST). We look forward to hearing from you so we can take a deeper look into this issue.
Additionally, here is some information into our role: uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. We’re not a transportation service provider, freight forwarder, or broker. We’re not involved in the actual transactions between members. We can’t prequalify or verify the accuracy of listings, the ability of service providers to transport shipments, or the ability of shipping customers to coordinate shipping. Likewise, we can’t ensure the timeline or completion of shipments booked through our site.
This link to our [User Agreement](https://help.uship.com/hc/en-us/articles/360008771433) provides a more detailed explanation of our role and limitations.
Kind Regards,
With an interest in shipping one piece of furniture cross country and no experience with shipping methods, this site gave me a way to present my task to a world of shippers and vetting information to evaluate the responses. It all worked out great.
Easy to list my item and use. Secure payment option that doesn't release a payment until the delivery is accepted. Local options were more than twice the amount I got the shipping done for with uship. Great experience and will use again.
Everything was great. Stayed in communication the entire time. Everything was completely handled, packaged, and done completely professional. This has been the best experience I have had with moving items.
Uship is just a broker for random people that'll move your stuff, that being said do your home work. I did find a great guy to move my motorcycles! Head start transportation
Lee McDonald was great!!! total professional!!!
I paid for their extra insurance to ensure that things went well so I thought. Courier delivered a tipped over motorcycle with broken components on it tossed around in the box truck for 1500 miles. The driver tried to pull off multiple scams and get an extra money out of me. uShip seems to have no interest in really getting anything resolved for me. If things change I'll change my level of complaint. When I first signed up for the shipment from Houston Texas to West Valley City Utah you ship estimated it between $300 and $600 I ended up paying $1,100 worse than that motorcycle was damaged and nobody cares.
Reply from uShip2026-05-12
Hi Paul, thank you for your review. I'm sorry to hear you're dealing with issues on your shipment. Here is the hyperlink to the requirements on uShip's Protection Plan in order to have a smooth process. So long as the information required is provided your case will be addressed. https://help.uship.com/hc/en-us/articles/10273248474135-uShip-Protection-Plan-Terms-of-Service
You can reach us at 1-800-698-7447. We're here to help!
Uship is a total joke and a hot bed for scams- and when things go wrong they deny the purchase protection that you PAID for no matter how much documentation you provide. There is no customer service phone # and basically ZERO recourse - by using the service you agree to Arbitration in the state of TX so you can't even take them to court. Specifically, I purchased a $12K V8 engine online in GA and needed it shipped to CA. Got a reasonable bid, accepted it and the carrier basically stopped responding after about 3 weeks. Asked uship to get involved and basically they emailed the carrier until he finally just replied with a police report # saying the item was stolen. I filed a claim under the protection I PAID for, and basically uship has denied the claim at every turn, asking for proof that the engine was new. I provided the receipt, AND the bill of sale, both stating that fact and still nothing - I have closed my account and will use a reputable, licensed, bonded and insured carrier next time - like fedex freight - cost more up front, but saves you time and money in the long run. AVOID at all costs
Uship responded with their 800 number which I called only to be told that they can't help with protection claims, and there is no number to actually speak to anyone in that department. Further, I provided EVERY piece of information required under their policy - not 1 but 2 police reports, the invoice, a Bill of Sale, the payment receipt and guess what, still not good enough. They keep asking for more and more with no resolution in site. I was also told not to confuse their "Protection" plan with insurance which it is not so it is completely discretionary I suppose. And the best part - the carrier on THEIR platform is responsible to provide NOTHING even though he "claims" my shipment was stolen. The police report states he "appears on drugs", but he is still active on their platform so buyer beware - I recommend FedEx freight - might cost more up front but will save you a nightmare in the long run. I stand by my initial review, customer service is non existent and I am still dealing with this after 3 months. AVOID AT ALL COSTS.
Reply from uShip2026-05-07
Hello Christopher,
Thank you for your review, and I'm sorry to hear about your experience with the Protection Plan.
To help, here is the Protection Plan's Terms Of Service: https://help.uship.com/hc/en-us/articles/10273248474135-uShip-Protection-Plan-Terms-of-Service. When these terms and information requested are followed the Protection Plan can be processed and approved. Please feel free to reach out to us with any questions, our number is 1-800-698-7447.
We're here to help!
This was my first time to use U-Ship. Once I figured out how the site worked, everything went great! The driver, Brent, communicated very well. The driver showed up on time. He sent me pictures once my shipment was loaded. He communicated every few hours. The driver showed up and delivered the item as expected with no issues at all. I will use U-Ship again.
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