VICI Collection (www.vicicollection.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Barbara made it so easy to get an item exchanged! I was pleasantly surprised…Other than one wrong item, my order was delivered on schedule. And of course, the clothes are always super cute! 🥰
We’re so happy Barbara was able to help make the exchange process easy for you.
We appreciate your feedback and are so glad you had a positive experience with our Customer Care team!
Vici has excellent customer service and very easy returns/exchanges. Their clothing is always wonderful quality.
Thank you for shopping with VICI and supporting our team.
Beware of the too small cheaply made clothing! This was my first time with this company - and the last! I am a small, and nothing fit. In addition, the company only offers exchanges or store credit. Never again!
We’re sorry to hear the items did not work out for you. We understand sizing can vary by style, which is why we provide detailed measurements on each product page to help customers find the best fit. We also appreciate your feedback regarding our return policy.
Warning! Do not buy anything from here unless you live in the US! They refuse returns if you live outside the US. Incredibly poor service and nothing I was informed about before ordering.
Please note that international return eligibility is clearly outlined in our return policy on our website prior to purchase. We truly wish we could offer returns for international orders; however, due to rising tariffs, shipping costs, and customs fees, we are currently unable to process international returns.
Barbara was awesome today helping me. I had my old delivery address. The AI system said I couldnt update it, I asked to speak with a human and it put me through to Barbara. She was able to update my address for the order. Saved the day!
So happy to hear Barbara provided great service! Thanks for shopping with VICI!
This is the best fastest seriously customer service I’ve ever experienced by far this was my first order ever and I had to contact Customer service and literally Roselle was absolutely on it no hassles amazing!!! Will be ordering again from VICI!!!
We’re so happy to hear Roselle took great care of you. Welcome to VICI, and we can’t wait to have you shop with us again!
This experience was seamless with without any wait time. The previous time that I had reached out, I waited for over 20 minutes and no one got back to me. So today’s experience was above and beyond. The representative who helped me Barbara, she was efficient and thorough and extremely helpful. I really think the VICI team for the positive change.
Thank you so much for your thoughtful feedback! We’re so glad to hear your experience was seamless this time, and we truly appreciate your patience previously.
Excellent customer service and quick and fair resolution of an order mix up. Very happy with my experience, thank you!
Thank you so much! We’re glad we could resolve everything quickly for you. So happy to hear you had a great experience!
Had an issue with receiving the wrong item, but the customer service team handled it incredibly well. They responded quickly, took full responsibility, and issued a refund right away - no hassle at all. They even let me keep the item, which was a really thoughtful touch. Mistakes happen, but it’s how a company handles them that matters, and they absolutely nailed it. Fast, friendly, and genuinely customer-first. Easily a 5-star experience.
We’re really glad our team was able to resolve the issue quickly and make things right for you. We truly appreciate you taking the time to share your experience!
Honestly, at first, I was so disappointed in the customer service, but once I communicated my disappointment, I was very promptly met, and my needs were met, and I ended up being very, very satisfied with the service I was given.
Thank you for your honest feedback. I’m sorry for the initial disappointment, but so glad we could turn things around for you. We really appreciate you sharing your experience!
Customer service responded very quickly and helped solve my problem immediately!
Thank you so much! We’re thrilled our team could help quickly
Cutest clothes and best customer service!!
Love hearing this! Thanks for sharing your experience.
I ordered a dress that was marked as delivered by dhl but i hadn’t received it. I waited 24 hours and still no package so I reached out to VICI customer service and spoke to Zelle. They gave me a full refund as a one time courtesy. Though I am disappointed the dress didn’t show up, I am very satisfied with their CS and I will definitely be ordering again.
So happy our customer service team could take care of this for you!
Friendly support representative's! I appreciate the quick resolution through email chat.
Thanks for the great feedback—we’re always here to help!
Helpful customer service!
We appreciate you taking the time to share this with us.
I like some of the clothing however my last 3 purchases did not fit and there return policy is sort of a scam. You get a store credit and thats unethical because maybe you dont want anything else. Ive been forced to keep clothing that dont fit me at all and sell it online instead. Now that most the stuff is not fitting me im discouraged to buy here. Im now going to Lulus because they have a good exchange policy.
I'm sorry to hear about your experience and the frustration with fit and returns. We do offer free and easy returns with no restocking fees.
I've loved almost every piece I've purchased. My opinion of things to work on is a standardization of sizing. I'm 5'6" with a high of 140lbs and I can usually tell if I should get the S or M. I've had 2 M's that were way too small. My other comment is in general, items have increased in cost. While most places are always going up in cost, I miss getting great prices. If you look at my profile, I've spent around 10k but I'm not going to pay $50 for a pair of shorts anymore. It's just not a deal. Thank you for a lot of great items.
Thank you so much for being such a loyal customer and for sharing this thoughtful feedback. We hear you on sizing consistency and pricing, and we’ll be sure to share your comments with our team as we’re always working to improve. We also regularly offer promo codes and special offers, so there are always ways to save on your favorites!
Shipping was on point. Excellent customer service. Quality & fit of dress perfect!
We’re thrilled to hear this—thank you for choosing us!
I love this company. I’ve been purchasing from them for years and love the outfits, dresses, and jeans. No, they don’t refund your money if something doesn’t fit or you don’t like it. They do provide store credit and they have a convenient and easy process. The process is fair and straightforward. Great service!
We appreciate you taking the time to share this with us.
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