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Hobbies & Crafts

Whatnot

Claimed

214 reviews

4.0214 reviews
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About Whatnot

Data updated
Website
www.whatnot.com
Category
Hobbies & Crafts
Location
United States
Status
Unclaimed
Last 12 months
214 reviews
Replies to negative
54% (22/41)
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About this business

Whatnot—The Live Shopping Marketplace. Shop, sell, and connect around things you love. Explore 250+ categories, including coins, sneakers, fashion electronics, sports and Pokémon cards, fashion, plants, jewelry, and more. Join Whatnot today.

Written by the business, not verified by us.

Is Whatnot legit?

Whatnot (www.whatnot.com) has a 4.0 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 54% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers had a great experience with this company. Consumers genuinely appreciate the endless variety of unique items and entertaining live streams that make online shopping exceptionally fun and engaging for everyone involved. People also find the platform very easy to navigate, consistently highlighting wonderful prices, brilliant merchandise, and quick shipping on all of their orders. However, some people mentioned receiving merchandise that contained undisclosed faults or dealing with products from certain unreliable sellers that did not meet expectations. Others experienced unexpected delivery charges, confusing shipping costs, or frustrating difficulties when trying to process returns for damaged items they purchased. A few users also noted that the auction pace can feel overwhelming at times.

Auto-generated from all reviews of this business. For reference only.

What people say

E
EmreyAustralia · 1 review · Experienced 2026-08-05 ·

The whatnot app itself is amazing

The whatnot app itself is amazing. It protects both seller and buyer, payment was easy and shipping is fast. The givvys feature is fun and it helps the seller gain more followers this way. I shopped a lot on my first week however 2 sellers shipped some wrong item for me, which was unfortunate because I am a silent shopper and i don’t like going around requesting for exchange or refunds, i did approach the sellers first, but responses were slow and vague, i then, requested for refund from whatnot. The refund process in the app is very good as well, efficient. If it wasn’t for the issues in delivery from seller it would have been a 5 star for me.

Randy SmithUnited States · 1 review · Experienced 2026-08-03 ·

Great deals for candy

I got a great price on quality candy. I received it on time and it great condition even though it was chocolate. They put in ice packs to keep it from melting.

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GuamCatzUnited States · 1 review · Experienced 2026-08-03 ·

Good app

Good app :):)

P
Paul DeicherUnited States · 1 review · Experienced 2026-06-26 ·

I’ve had a really good experience…just wish objects were better quality

I’ve had a really good experience besides one that I had to get refunded

C
ChristopherUnited States · 4 reviews · Experienced 2026-08-03 ·

So far I’m very impressed with the…

So far I’m very impressed with the purchases I have made on Whatnot.

alltheprettyjewelryUnited States · 3 reviews · Experienced 2026-07-19 ·

I just started buying vintage and…

I just started buying vintage and antique jewelry on this site. I have had a overall good experience. Most items are a good price when bidding.

Monique DuffieldUnited States · 1 review · Experienced 2026-08-01 ·

Whatnot Whynot

I love Whatnot, some of the sellers are so much fun. Bidding to see who wins the item is great. Some have really high shipping but for the most part shipping is not bad at all. Everything I have won has arrived in just a couple days.

S
Seth WonderUnited States · 1 review · Experienced 2026-08-03 ·

Terrible Terrible Terrible

Terrible. Seller scammed me by sending me a cheap plant instead of the one I ordered never tried to make it right when I reported it and tried to get a refund. They said they could refund me half. I created another refund request on the same issue just to ask for the full amount since I had to use a $20 coupon that I couldn’t get back. They told me since I filled out more than one refund request that it was in eligible and that they were not going to give me anything back now. Scumbag behavior from everyone. Terrible customer service. Terrible reporting system. Terrible everything. Never ordering off of this scam app again.

Liliya LiUnited States · 1 review · Experienced 2026-08-04 ·

Very very good 👍

V
Vaughn PreeceUnited Kingdom · 23 reviews · Experienced 2026-08-03 ·

Bought a watch with price tag on it…

Bought a watch with price tag on it £169 to learn it was only worth £18, not a biggy only payed a tenner for it but its the scam that bothered me, then last night i threw a bid in on a ring at £80 for the auction to end straight away with me winning at £257. Iv watched the video reciept and it took 8 seconds from when the auction started until it ended starting from £1 reaching £257 in 3 seconds then stopping and counting down 5 seconds giving me the winning bid. Again no biggy the ring is worth what iv payed but i didnt and wouldnt have bid that high as i didnt have it, dosnt seem right to me but its gone out my paypal. Do not add your paypal to the account because if this happens like it has to me paypal will pay it then eventually it will come out your bank. If you only add your bank then payment will be declined and that will be the end of it it will be re auctioned.

Reply from Whatnot2026-08-11

Thanks for sharing your experience. We understand your concerns. Sellers are expected to accurately represent the items they sell, and if you believe an item was misrepresented or you experienced unexpected bidding behavior, please contact our Support Team through Account > Contact Us in the app so they can review the order and the video receipt. We appreciate you taking the time to share your feedback, and we'll pass it along to the appropriate team.

H
Howard VaseyUnited States · 1 review · Experienced 2026-08-04 ·

This is a great app but I’m still…

This is a great app but I’m still waiting on the gift cards I haven’t received yet to let you know

B
Brock KirschnerUnited States · 5 reviews · Experienced 2026-07-17 ·

I've had mostly good experience with…

I've had mostly good experience with the app. However, I've had a couple very bad ones. I won some headphones that were broken when I got them. Went into the trash the same day I got them. Another seller was selling out of date iPads that Apple no longer provides updates for. That was a 280 dollar scam. I even contacted the seller to inform him. He asked for some information about the order and then never got back to me. That one was on July 17th. Our wedding anniversary.

Reply from Whatnot2026-08-11

Thanks for sharing your experience. We understand how disappointing it is to receive an item that isn't as expected, especially after spending a significant amount on it. If an item arrives damaged or is significantly different from how it was represented, please contact our Support Team through **Account > Contact Us** in the app so they can review whether the purchase is eligible under our Buyer Protection policies. We appreciate your feedback and will share it with the appropriate team.

J
JihenUnited Kingdom · 5 reviews · Experienced 2026-08-03 ·

I’ve spent around £5,000 on Whatnot…

I’ve spent around £5,000 on Whatnot this year, and I wish I’d stopped using it much sooner. Most items arrived with undisclosed faults or weren’t as described. Sellers tell you to contact Whatnot, and the customer service has been extremely disappointing. My latest return was approved, yet I’m expected to pay £60 to return the items and only receive store credit for the postage. I’ve now had to involve my bank. I won’t be using Whatnot again.

Reply from Whatnot2026-08-03

That’s understandably frustrating. If items arrive not as described or there are issues with a return, our Support Team can review those cases and step in where needed. We’d recommend reaching out through “Contact Us” in the app so they can take a closer look at what happened here. p.

R
Rich BUnited States · 1 review · Experienced 2026-08-02 ·

I’ve had a great experience so far with…

I’ve had a great experience so far with Whatnot. The vendors are great. The giveaways are the best.

J
Jim JonesUnited States · 1 review · Experienced 2026-08-02 ·

Top 5 auction site..This is an amazing platform to buy and…

This is an amazing platform to buy and sell on as long as you are aware of the value of the items ur bidding on bc most sellers have a strict no cancellation policy so bid responsibly and always look at brands and quality of products ur bidding on bc we tend to get caught in the moment sometimes and overpay, other than that I love this app tons of great deals on all kinds of stuff so have fun and look for steals deals and cool giveaways…

Haley TalmonUnited States · 1 review · Experienced 2026-07-31 ·

Delivery services are lacking

Delivery services are lacking. Items coming weeks after expected delivery date and damaged are not ideal to paying customers. This alone deters customer not to mention shipping cost are often higher than the cost of the product being bought. Bundle shipping offers by vendors is nice but when you just want a $2 item paying 6+ dollars for the shipping is ridiculous. I feel this is not only a turn off to customers but costing the company and vendors revenue.

Reply from Whatnot2026-08-11

Thanks for sharing your feedback. We understand how frustrating it is when orders arrive later than expected or in damaged condition. We also understand that high shipping costs, especially on lower-priced items, can make it harder to justify a purchase. Shipping costs are determined by each seller's shipping profile, but we appreciate your perspective and will share your feedback with the appropriate team as we continue looking for ways to improve the buying experience.

H
Hugh WilliamsUnited Kingdom · 6 reviews · Experienced 2026-08-03 ·

Great sellers for all types of goods…

Great sellers for all types of goods from toys to collectibles and tech Food and clothing ,shoes aswell pet store fast and cheaper than in the shop All sellers are really friendly and always ready to help

Robert LabaireUnited States · 1 review · Experienced 2026-08-02 ·

By far the worst scam auction site I’ve…

By far the worst scam auction site I’ve ever used. Scammed me to try to start my auction at $2 then treated me like sgit

Reply from Whatnot2026-08-03

Thanks for sharing your experience. If something didn’t feel right during a show or with a purchase, you can report the seller directly in the app or reach out through “Contact Us” so our team can review it. We take reports like this seriously and investigate them.

J
Joann OliverUnited States · 2 reviews · Experienced 2026-08-03 ·

I love it you can buy

I love it you can buy, get free stuff..it's awsome they do respond pretty quickly i did have 2 different occasions where I didn't get the gift card and they credited me verry fast you should try it it's great

h
holly turnerUnited Kingdom · 2 reviews · Experienced 2026-08-03 ·

Bought lots of things off whatnot now…

Bought lots of things off whatnot now and it is great ! Cannot fault it so far it’s made me want to start selling on there myself. A fantastic fun new way to buy things safely !

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