Great experience but no exclusion details
As great as the experience was for purchasing a pair of glasses, I also wish that there were exclusions details for the promotion deals that I get sent to my emails to have a better understanding.
About Wherelight
Data updated- Website
- www.wherelight.com
- Category
- Health & Medical
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 99% (310/314)
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About this business
wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Written by the business, not verified by us.Is Wherelight legit?
Wherelight (www.wherelight.com) has a 3.1 out of 5 rating on OK.one, based on 878 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available. Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Auto-generated from all reviews of this business. For reference only.What people say
The glass are very good but it took longer than expected delivery dates.
The quality very good
I have been a loyal customer for years…
I have been a loyal customer for years and it seemed the wrong prescription was entered in my last order, I cannot get anyone to reepond to me or even return and get the right order. DISAPPOINTED
Reply from Wherelight2025-01-26
Dear Customer, We sincerely apologize for any inconvenience you may have encountered. Your satisfaction is of utmost importance to us, and we are committed to resolving this issue as quickly as possible. Please kindly take a photo of your prescription and send it to our email so that we can process your request promptly. If you have any questions, please feel free to contact our customer service team at [email protected]. Our dedicated team will be happy to assist you and ensure that your concerns are addressed in a timely manner. Thank you for your patience and understanding. We are doing everything we can to provide a solution. Best regards, Customer Service Team
Very slow service
Reply from Wherelight2025-01-26
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. After reviewing your order in our system, we have added a note to expedite the shipping process. If you have any further concerns, please feel free to contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
Been waiting for my glasses for a month…
Been waiting for my glasses for a month with zero updates on processing and delivery. No expected delivery date, no way to check tracking updates, no nothing.
Reply from Wherelight2025-01-25
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. After reviewing your order in our system, we have added a note to expedite the shipping process. If you have any further concerns, please feel free to contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
My purchase has been pushed back…
My purchase has been pushed back several times. This time is because of the weather conditions which is understandable. I've been expecting it for almost a week. Not sure why it took almost a month to receive my package. And I'm still waiting.
Reply from Wherelight2025-01-25
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is of utmost importance to us, and we are committed to resolving this issue as quickly as possible. After reviewing your order in our system, it is currently marked as shipped. Please kindly be patient as it is in transit. If you have any questions or concerns, please feel free to contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your issues are addressed promptly. Thank you for your patience and understanding. We are doing everything we can to provide a solution. Best regards, Customer Service Team
Inconsistent quality
Inconsistent quality. All three pairs have a different cut. My sunglasses seem perfect. One pair (same frames) are terrible. Pages of a book look like a trapezoid. The final pair seem to be skewed horizontally. All the frames are cheaply made (anticipated based on price, but still disappointing).
Reply from Wherelight2025-01-25
Dear Customer, We sincerely apologize for any inconvenience you may have encountered. Your satisfaction is very important to us, and we are committed to resolving this issue as quickly as possible. Please take photos of the two problematic products and send them to our email, making sure to highlight the issues. If you have any further questions, please feel free to contact our customer service team at [email protected]. Our dedicated team will be happy to assist you and ensure that your concerns are addressed promptly. Thank you for your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
I got progressive lenses
I got progressive lenses. The visual distortion is very noticeable at the bottom of the lens. Very annoying.
Reply from Wherelight2025-01-25
Dear Customer, We sincerely apologize for any inconvenience you may have encountered. Your satisfaction is of utmost importance to us, and we are committed to resolving this issue as quickly as possible. You can take a photo of the prescription you used when purchasing the product and send it to our email. We will compare it with the product details. If you have any questions or concerns, please feel free to contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your issue is addressed promptly. Thank you for your patience and understanding. We are doing everything we can to provide a solution. Best regards, Customer Service Team
Will order again
Ordered two pair of glasses. Loved the one but the other was too narrow. Not their fault but I couldn’t really tell that they were too narrow in the “ try on” feature. 4 instead of 5 because I didn’t have as many options available to me because of the width of many of their frames. Also, the turn around time is a bit long. All in all, if I can find more frames, I will order again.
I never actually received my glasses
I never actually received my glasses. They were delayed due to bad weather, which, I totally understand! But, please don’t ask me about the quality of my purchase when I never received the items I purchased. At this point, all I can say is that I’ve wasted $50
Reply from Wherelight2025-01-22
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Our system shows that the product you purchased has been shipped, and we truly appreciate your patience. Please feel free to contact our customer service team at [email protected]. Our specialists will be more than happy to assist you and ensure that your issue is addressed promptly. Thank you for your patience and understanding. We are working hard to provide you with a solution. Sincerely, Customer Service Team
Over all, pretty happy with them.
The glasses fit, look good, and work well. The only negatives are that the color was not exactly what I expected, and it took a long time to receive them.
Terrible
Terrible, glasses way to thick, distorts vision. I paid for thinner lenses. I bought 3 pair and one of those was supposed to be tinted but it’s not. Night time vision is dangerous with these glasses
Reply from Wherelight2025-01-22
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
Too many sold out frames
I have liked the glasses so far. Good selection of funky frames. I have one pair (I really liked), frames bent out of shape soon after I received them. Serious concern now. I want to partake in BOGO special, but 90% of the frames I like are sold out. Now I have to settle on one pair from another company. What's a sale, if there is such poor selection, and it's been for quite some time.
Reply from Wherelight2025-01-25
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is of utmost importance to us, and we are committed to resolving this issue as quickly as possible. All of our products are eligible for the BOGO promotion, and we welcome you to browse and make a selection. If you have any questions or concerns, please feel free to contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your issues are addressed promptly. Thank you for your patience and understanding. We are doing everything we can to provide a solution. Best regards, Customer Service Team
Poor customer service
I don’t like the glasses and I wrote to customer service and never received a response.
Reply from Wherelight2025-01-16
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.And we checked our email record, and we find that we have replied you about your problems. And you said that you don’t like the glasses, we also asked you about the coupon, but you said you wanted a refund. We are sorry to tell you that we can only offer you a coupon if you don’t like the glasses because the glasses are customized products, so once the glasses are made, they can no longer be changed and be sold to others.We also noted our return policy on our website, if you didn’t see it when you placed the order, we are sorry for this. And do you still want the coupon ? If you still want it, you can reply the email we sent to you. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding. Best regards, Customer Service Team
Beautiful Frames Meh Lenses
One of the reasons I chose this store was because of the beautiful frames they have. The second reason was because of the prices and deals. Unfortunately, I was not completely satisfied with one of the lenses. There are things that look like glasses you buy for reading over the counter. I have a hard time adjusting my vision to the lenses.
Reply from Wherelight2025-01-25
Dear Customer, We sincerely apologize for any inconvenience you may have encountered. Your satisfaction is of utmost importance to us, and we are committed to resolving this issue as quickly as possible. We have reached an agreement with you to compensate for the inconvenience using a coupon. If you have any questions or concerns, please feel free to contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your issue is addressed promptly. Thank you for your patience and understanding. We are doing everything we can to provide a solution. Best regards, Customer Service Team
They messed up my prescription...
They messed up the prescription in one pair of glasses but got the other one right, emailed customer service within the 30 day window (over a week ago) and I still have not got a response. Their reply is FALSE. I have been checking my email and spam folders daily because I NEED my glasses. I received a generic automatic reply from them after I sent an email that said I would receive a response in 2-4 days and I never did.
Reply from Wherelight2025-01-07
Dear Customer, We sincerely apologize for any inconvenience you may have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. We noticed that we have already responded to your email, so please check your inbox as our message might have been overlooked or marked as spam. We have been waiting for your further reply. If you have not received our response or if you have any other concerns, please feel free to contact our customer service team at [email protected]. Our specialists will be happy to assist you and ensure that your issue is addressed promptly. Thank you for your patience and understanding, and we are working diligently to provide you with the best solution. Best regards, Customer Service Team
Such cute styles!!!
I’m very pleased with the style on both of my new glasses. The bifocal on one pair is a bit high and I have to wear them lower than I’d like. The overall quality is very good for the price. I prefer spring hinges and hope that’s offered on the styles I like, in the future.
Took almost a month to arrive and when…
Took almost a month to arrive and when they did i was very disappointed. I ordered readers and I coudnt even see through them , very blurry and cheap.
Reply from Wherelight2025-01-07
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
So I ordered 6 pairs of glasses 2 of…
So I ordered 6 pairs of glasses 2 of them shipped to address on my profile..The last 4 they changed to a random address..Had to email them 6 times and never got response..One of the orders already went out so idk if I will get them..Other 2 they did change the address but never let me know until I went to the order history..So point being is u can't reach them IF u have problems..It's not good bizness to not be reachable..I don't know if I would do bizness with them again..Just be aware..
Reply from Wherelight2025-01-07
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
My review already posted..Read it..
Reply from Wherelight2025-01-07
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. We have checked your order and we are sorry to tell you that you filled incorrect address in the order, so the package was delivered to your old address. When you choose Paypal to pay the money, our website will get the address you saved in Paypal directly, not the address you saved on our website, so we suggest you to change the address in your Paypal. And our customer service agent has contacted with you,please check your email and reply us as soon as possible. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
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