Love the glasses shape and color
Love the glasses shape and color, however they were a little tight around one ear
About Wherelight
Data updated- Website
- www.wherelight.com
- Category
- Health & Medical
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 99% (310/314)
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About this business
wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Written by the business, not verified by us.Is Wherelight legit?
Wherelight (www.wherelight.com) has a 3.1 out of 5 rating on OK.one, based on 878 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available. Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Auto-generated from all reviews of this business. For reference only.What people say
I had a misfortunes situation where I…
I had a misfortunes situation where I didn't like my new glasses but they were amazing and helped me out right away. I will purchase from them again. Love the positive service!
Very poor quality and fit, break easily
Very poor quality and fit. The website does not provide enough information about the dimensions of the frames. The quality is also very poor - one pair broke soon after I started wearing them (and the other pair doesn't fit my face at all). Very disappointed. Giving two stars only because the prescription lenses were actually done well.
Reply from Wherelight2024-04-02
Dear Katie Simon, I'm sorry to hear about your disappointing experience with our products. We apologize for the lack of information regarding the frame dimensions on our website and for the poor quality of the glasses you received. Your feedback is important to us, and we are committed to addressing these issues. Please contact us at [email protected] so we can assist you further and work towards a resolution. Thank you for bringing this to our attention.
One of the pairs of glasses I received…
One of the pairs of glasses I received are broken they are very nice but the arm of the from is broken.
Reply from Wherelight2024-04-01
Dear customer, I am sorry to hear that one of the pairs of glasses you received is broken, despite their nice appearance. We apologize for the inconvenience this has caused. Please contact us at [email protected] with your order details and a description of the issue, and we will certainly work to resolve the problem promptly. Your satisfaction is important to us, and we appreciate your understanding. Thank you for bringing this to our attention.
It took them 2 weeks plus to send a…
It took them 2 weeks plus to send a message one of the glasses cannot be used for prescription. service is very slow and not encouraging.
Reply from Wherelight2024-04-01
Dear Moni Tinuke, I apologize for the delay in our response and the inconvenience caused by the glasses that cannot be used for prescription. We have processed a refund for you, and we truly appreciate your feedback. Rest assured that we are taking steps to improve our service to ensure a better experience for all our customers. Your criticism is valuable to us, and we thank you for bringing it to our attention. If you have any further concerns or require assistance, please do not hesitate to contact us at [email protected]. Thank you for your understanding and continued support.
Poor communication
Poor communication. Slow shipping. Couldn’t even begin to comment on the quality since I haven’t actually received the glasses that my credit card was charged for 21 days ago!
Reply from Wherelight2024-04-01
Dear Gail, I apologize for the inconvenience you've experienced. Please accept our sincerest apologies for the poor communication and delayed shipping. Your feedback is valuable to us, and we are committed to resolving this issue promptly. Kindly reach out to us at [email protected] so we can assist you further. Thank you for your understanding and patience.
Almost blinded by faulty lense
I recieved my wherelight order approx 24 hrs ago, I had treated my new glasses very carefully, however this evening when I sat down to watch TV with ar home, out of nowhere the frame snapped, the lense popped out and hit me in the eye which may require medical intervention. Really disappointed with wherelight this time considering I am a long term customer with at least 20 pairs of their glasses so far.
Reply from Wherelight2024-03-29
Dear Lotta Divine, I am sorry to hear about your experience with your recent Wherelight order. It must have been quite alarming to have the frame snap and the lens pop out unexpectedly. Your safety and satisfaction are our top priorities, and we apologize for any inconvenience this has caused. Please contact us at [email protected] so we can assist you in resolving this issue promptly. Thank you for your continued support as a long-term customer, and we will do our best to make this right for you.
I LOVE the glasses
I LOVE the glasses! They are just a little tight and tend to give me a headache after a while.
The glasses are fantastic
The glasses are fantastic. I just didn't think they would take so long to get to me
The glasses are so cheap they broke the…
The glasses are so cheap they broke the first time I used them
Reply from Wherelight2024-03-25
Dear customer, I apologize for the inconvenience caused by the glasses breaking on the first use. Please contact us at [email protected], and we will definitely assist you in resolving this issue.
LOVE the fit of these glasses
LOVE the fit of these glasses! LOVE the cost!! I feel like some of the progressive lenses sit a little high but they work
The glasses are much bigger than I…
The glasses are much bigger than I expected.
Reply from Wherelight2024-03-25
Dear Melisa, , I apologize for the glasses being larger than expected. Please contact us at [email protected], and we will definitely assist you in resolving this issue.
Awesome inexpensive glasses
The representative I was working with responsive and timely. My glassses was reasonable and very stylish. The only complaint was the shipping took longer than expected. But I would order again
Satisfied customer
I love my glasses they are super cute. They did take quite a while to receive but overall I'm satisfied.
GORGEOUS
Glasses was better than expected. I believe an error was made where my glasses is not clear when inside but I have others that makes up for that. It's beautiful and I am inlove
Would not recommend
The frames are a little too tight and cause me to get a headache after wearing them for about 4 hours.
Reply from Wherelight2024-03-20
Dear Amber, I'm sorry to hear that the frames are causing discomfort and headaches after wearing them for about 4 hours. Please accept our apologies for any inconvenience this may have caused. To address this issue, please contact us at [email protected]. We are committed to resolving this matter for you promptly. Thank you for bringing this to our attention, and we appreciate your understanding.
Waiting on resolution
I can not use the glasses, not able to see clearly. Reach out to customer service and am waiting for a resolution. I reached out within days of receiving the glasses. I know there is a 30 day return policy. Waiting for resolution within the time period. Last email received, below. —- phyllis wrote: Dear customer, Thank you for your email, we are on our weekend (Beijing Time) and are out of office. We will reply to you within 3-4 days. Don't worry, if there is something wrong with your eyeglasses or orders, it will be properly handled. Best Regards, Wherelight
Reply from Wherelight2024-03-20
Dear rozzibeth, I apologize for the inconvenience you are experiencing with our glasses. I understand your concerns about not being able to see clearly and the need for a prompt resolution. Please reach out to our customer service at [email protected], and we will work to address your issue within the 30-day return policy period. Your satisfaction is important to us, and we are committed to resolving this matter for you. Thank you for your patience and understanding.
They just aren’t the most clear even…
They just aren’t the most clear even though I sent the exact prescription from the doctor.
Reply from Wherelight2024-03-21
Dear kyliefoakes7, I'm sorry to hear that the glasses are not clear even with the exact prescription provided. Please contact our email [email protected] and we will definitely help resolve the issue. Thank you for your patience and feedback.
The glasses are all cute and as seen in…
The glasses are all cute and as seen in the photo. They’ve improved for sure from previous orders from a few years ago.
The price was great
The price was great, especially for transitions and progressive lens. The wait was long to receive my order, 3 weeks.
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