Quick Response Time
Costumer Service is responsive and quick.
About Ywigs
Data updated- Website
- ywigs.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 192 reviews
- Replies to negative
- 92% (11/12)
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About this business
We are an online store dedicated to providing high-quality human hair products for every style and need. Our specialty lies in Boho human hair bulk, perfect for creating Boho braids and Boho locs. We also offer a range of easy-to-maintain crochet hair and crochet braids, ideal for natural hair girls who love cute and protective styles. In addition, we provide premium human hair extensions for mini twists and Afro kinky bulk hair. Each product is carefully selected to ensure it meets the needs of customers looking for versatile, low-maintenance options for natural-looking, beautiful styles.
Written by the business, not verified by us.Is Ywigs legit?
Ywigs (ywigs.com) has a 4.7 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the soft, beautiful hair textures and the incredible variety of products available for everyday styling needs. People also highlight the exceptional customer support, noting that the team is extremely prompt, helpful, and accommodating whenever order adjustments or address changes are needed. However, some people mentioned issues with the hair quality becoming tangled, matted, or shedding excessively shortly after installation. Others also expressed frustration regarding unexpected shipping delays, missing tracking details, or receiving items that did not match the expected length. Reviewers noted that these specific drawbacks made certain purchases disappointing compared to the generally positive experiences.
Auto-generated from all reviews of this business. For reference only.What people say
They are quick to answer DM and act…
They are quick to answer DM and act accordingly especially when you need your hair quickly!
Y4348130
Order Y4348130 Hi, I ordered last week and have tried reaching out via chat multiple times and emailed with no response yet. I ordered expecting to receive my order before July 4th holiday. Please let me know when should I expect my delivery and send me the tracking number for my order as soon as possible.
Reply from Ywigs2026-07-17
Hi, Thank you for your patience — and we apologize for the lack of response to your chats and emails. We've looked into order Y4348130 and found that the tracking information failed to sync properly in our system, which is why you never received it. Our records show the order was actually shipped and has since been marked as delivered. If you haven't received the package, please reach out to our customer service team right away and we'll investigate immediately. We're here to make sure this gets resolved for you. Ywigs Customer Service Team
Even though I had to send my unit back…
Even though I had to send my unit back I appreciate the fact that they took it back and refunded me my money this is customer service we can all appreciate! Thank you Ywigs 🤗
The customer service was impeccable
The customer service was impeccable. Vicky responded and reassured me that I will get my hair on time in time for my trip and I’m so excited about it because I was literally desperate. Thank you so much Vicky for your assistance and
5 Star Experience
This is my 4th time using YWigs and I can honestly say that I’ve never been disappointed. This last time, I entered the wrong shipping address. When I reached out to them, they got back to me within 24 hours and updated the address. Great customer service from Vicky!
Great customer service
Quick with responding
Quick with responding and resolved my issue with no problems. Very easy and smooth communication
Customer service
Ywigs was very helpful…their service was very good and they were kind.
Great customer experience
Great customer experience. I had an issue with my order and it was resolved very promptly.
I am very satisfied with my order
I am very satisfied with my order, and I made several changes during the process. Every time I reached out to customer service they care of my concern right a way.
Great variety of hair textures
Great variety of hair textures to choose from. Delivery was fast, hair seems like great quality. will wash prior to install more of just my preference than necessity.
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