We are an online store dedicated to providing high-quality human hair products for every style and need. Our specialty lies in Boho human hair bulk, perfect for creating Boho braids and Boho locs. We also offer a range of easy-to-maintain crochet hair and crochet braids, ideal for natural hair girls who love cute and protective styles. In addition, we provide premium human hair extensions for mini twists and Afro kinky bulk hair. Each product is carefully selected to ensure it meets the needs of customers looking for versatile, low-maintenance options for natural-looking, beautiful styles.
Written by the business, not verified by us.Ywigs (ywigs.com) has a 4.7 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the soft, beautiful hair textures and the incredible variety of products available for everyday styling needs. People also highlight the exceptional customer support, noting that the team is extremely prompt, helpful, and accommodating whenever order adjustments or address changes are needed. However, some people mentioned issues with the hair quality becoming tangled, matted, or shedding excessively shortly after installation. Others also expressed frustration regarding unexpected shipping delays, missing tracking details, or receiving items that did not match the expected length. Reviewers noted that these specific drawbacks made certain purchases disappointing compared to the generally positive experiences.
Auto-generated from all reviews of this business. For reference only.I had a wonderful experience with YWigs.com. Their customer service team was responsive, professional, and truly committed to making sure I was satisfied. They handled my concerns quickly and made the entire process smooth and stress-free. Because of the outstanding customer service, I look forward to ordering from them again soon. Thank you for such a positive experience!
The customer service team responded very promptly, they listened to me and found a solution very quickly to accommodate me. I have now ordered from them 3 times and I would highly recommend.
Wendy was very responsive and professional. She offered to swap out my order but since I was indecisive, I opted to cancel it completely. She confirmed the cancelation as well as informed me of when I can expect the refund. No complaints from me.
Terrible Experience – Stay Away! I had a very disappointing experience with YWigs. They accepted my return request, provided me with a return address in China, and I returned the products at my own expense exactly as instructed. After I shipped the package, I provided the tracking number, and YWigs even confirmed that they would issue my refund once the package arrived. However, I never received my refund. Instead, I spent weeks trying to resolve the issue with customer service, DHL, and my bank. The return process turned into a nightmare. In the end, I lost my products, paid expensive international return shipping, and still didn't receive my money back. The customer service made many promises but failed to resolve the situation. This has been one of the worst online shopping experiences I have ever had. I cannot recommend this company. Think twice before ordering, especially if you ever need to return an item. Based on my experience, you risk losing both your money and your product.
Hi, We're sorry we couldn't locate your order in our system, and we completely understand your disappointment. If you placed your order through our official Ywigs website, please reach out directly to our customer service team, and we'll make it a priority to investigate and resolve this for you. We're committed to making things right. Ywigs Customer Service Team
Excellent feedback and service. I accidentally made 2 same orders and they resolved the issue quickly and efficiency. Thank you!
The attention to details and the ongoing communication was great. The wiliness to resolve issues was exceptional.
Great customer service! When I ordered my hair my order was going to get sent to the wrong address. I reached out through instagram DM and they got back to me very fast. Thank God they were able to get everything sorted out for me. Thank you !
Excellent customer service and quality. Originally ordered 2 bundles of the 4/30 bulk body wave in 18” my braider told me to get 20” so i reached back out to change the order. they promptly updated the order and gave me priority shipping. it arrived in 5 days. hair quality is exceptional. hair color perfect. and there is absolutely no smell. i mean none at all - like it’s been deodorized. They have earned my ongoing business.
I was interested in returning an item of my purchased and this staff member was super helpful. I will definitely be back.
The response time was impeccable. She understood what I needed and processed my request to change the length from 14in to 18in without any hesitation. I simply paid the difference. Outstanding customer service. Thank you
Great customer service!! I was recommended to buy this hair. Can’t wait to install. Quick delivery.
Made something go from a panic to peace of mind . This staff member resolved my issues quick and simple .
The customer service’s team is incredibly responsive and helpful.
Serana was extremely helpful throughout the entire ordering process. She replied quickly to any questions I had and offered helpful suggestions. I was very pleased with my customer service experience at Ywigs thanks to her excellent customer service.
Here I was, worried if the braids I bought would get to me in time and wondering how I would contact Ywigs for an ETA when they contacted me with the truth and with alternative options if I need them urgently. I am grateful to Michelle and Serana who upgraded my order free of charge just so they can ship to me urgently. Thanks guys, I will definitely continue to order from you.
Very good customer service and product. I accidentally purchased the wrong hair and they were very responsive. I’ll certainly purchase from them again!
Excellent quality hair and exceptional customer service. I accidentally ordered the wrong length hair and quickly reached out to customer service. Serana quickly responded and resolved my issue. A+!!
Fast and Excellent Service. Very good communication between seller and buyer. I highly recommend those looking to purchase for personal use or wholesale.
The customer service was actually customer service & communicated with me about my order, was polite and made me feel confident about spending so much money.
I don’t know where to begin with this company. I also suspect that many of their five star reviews are not legitimate. You’ll notice, these mostly mention customer service rather than the actual product. Would you review and item of clothing and rave about the check out process, without mentioning the actual product you paid for? I’m sure they’ll make a note of that and change accordingly. I spent a lot of money ordering hair which is some of the worst I’ve ever used and not as described. It’s impossible to tell until you attempt to use it. I bought braiding, human hair which was advertised as 22 inches. When I washed it and attempted to use it at least 40% of the hair was just filler and around 6 inches, with the main part being so much shorter than advertised. I’ve braided my hair for over 35 years and this might be the worst ‘human hair., I’ve ever used. Not only was it short and desiccated, it shriveled in days and sheds, leaving even less hair in the braids, as I don’t braid the ends. Please, be very careful with this company. I will never buy from them again. To the company, please don’t send me a fake AI, generated, phony apology or offer anything. I’ve dealt with your customer service already and would rather take this review down than ever have to speak to anyone at your company again. They defended the short length in such a ridiculous way, it shocked me. I feel exploited and suspect others are, in making this junk hair. I would rather just throw the remainder away and cut my losses, despite spending a huge amount of money. Hair is extremely personal and I now almost feel that the hair is tainted because I feel utterly scammed. Never, ever again and they could have had my repeat custom indefinitely. Don’t trust them.
Hi, We're sorry we couldn't locate your order in our system, and we completely understand your disappointment. If you placed your order through our official Ywigs website, please reach out directly to our customer service team, and we'll make it a priority to investigate and resolve this for you. We're committed to making things right. Ywigs Customer Service Team
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