The hair is amazing
The hair is amazing! Definitely gonna order again & again. So glad i found twigs, I’m not shopping anywhere else!
About Ywigs
Data updated- Website
- ywigs.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 192 reviews
- Replies to negative
- 92% (11/12)
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About this business
We are an online store dedicated to providing high-quality human hair products for every style and need. Our specialty lies in Boho human hair bulk, perfect for creating Boho braids and Boho locs. We also offer a range of easy-to-maintain crochet hair and crochet braids, ideal for natural hair girls who love cute and protective styles. In addition, we provide premium human hair extensions for mini twists and Afro kinky bulk hair. Each product is carefully selected to ensure it meets the needs of customers looking for versatile, low-maintenance options for natural-looking, beautiful styles.
Written by the business, not verified by us.Is Ywigs legit?
Ywigs (ywigs.com) has a 4.7 out of 5 rating on OK.one, based on 192 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the soft, beautiful hair textures and the incredible variety of products available for everyday styling needs. People also highlight the exceptional customer support, noting that the team is extremely prompt, helpful, and accommodating whenever order adjustments or address changes are needed. However, some people mentioned issues with the hair quality becoming tangled, matted, or shedding excessively shortly after installation. Others also expressed frustration regarding unexpected shipping delays, missing tracking details, or receiving items that did not match the expected length. Reviewers noted that these specific drawbacks made certain purchases disappointing compared to the generally positive experiences.
Auto-generated from all reviews of this business. For reference only.What people say
Great service with a quick response to…
Great service with a quick response to my question/request. Thank you!
My first experience with Ywigs-My new Goto!
For my first experience with Ywigs, I tried out the 16” Loose Deep Wave Natural Color Hair and when I tell you they are now my go to for human crochet hair, human braiding hair, and more!! Listen, it barely sheds, it holds up it’s curl/wave pattern very nicely, it’s easy to detangle and manage, plus I got so many compliments on my hair while wearing it. I’m an entertainer, a mom, and teacher so I'm always on the go and I need to worry about my hair the least amount as possible; and I can honestly say Ywigs did that with this crochet hair that I have! I was able to quickly be ready to attend an event I had with a fresh new style and it took minimal time to achieve! It has also held up for me for now at least 2 months. I Just moussed it and ran my fingers through when I felt like it needed a slight reset and it’s been good! I honestly can’t wait to do another style with Ywigs products! P.S- Their customer service and communication is AMAZING! And my package came almost immediately!
Quick Customer Service
I accidentally ordered the wrong hair. I sent an email the same day and Linn responded quickly and informed me that my order was corrected, providing a screenshot as well!
The only place you need to be buying…
The only place you need to be buying your hair from is Ywigs! 100% premium hair, excellent customer service and the shipping service is amazing. I always see myself coming back to purchase more. I absolutely love Ywigs 💗
Very pleasant and exceptional…
Very pleasant and exceptional experience with the product and easy to work with. I will be buying and using Ywigs again for all of my hair style needs. Highly recommended. Speedy delivery too.
Great customer service
Great customer service, very friendly and quick to respond. I will definitely be placing future orders! 10 out of 10 recommend!!
Best customer service care
I contacted them regarding my order and I needed urgent assistance. I spoke with Serana who went above and beyond to help. I’m so grateful for her support. Thank you ywigs 😊
Delivery and customer service is always…
Delivery and customer service is always STELLER!
Y wigs are amazing
Y wigs are amazing! Shipping is super fast, representatives are responsive and the hair is amazing!
I had the pleasure of working with…Serana
I had the pleasure of working with Serana, and the customer service I received was truly exceptional. She was kind, professional, and made the entire experience so easy and enjoyable. The quality of the hair is amazing, and this level of customer care is exactly why I’ll continue ordering from Ywigs. I’ll definitely be ordering bundles next! Thank you, Serana, for going above and beyond to make sure I had a great experience.
Sarana has very good customer service
Sarana has very good customer service. She was also very informative about the product. My experience is a 10 out of 10.
The staff is always so nice and quickly…
The staff is always so nice and quickly respond. Claire is always on point with the customer service! I will continue to order from my girls at ywigs.
Serana was amazing
Serana was amazing. I communicated with her when i had an issues with my order, and she was on top of it, communicating back and forth with me until the issue was resolved. I am very happy with the service I experienced
Serana exhibited exceptional customer…
Serana exhibited exceptional customer service regarding helping me return items I purchased in error! Likewise, she made certain I received the correct items.
Good customer service at YWigs
Good customer service at YWigs. I had an issue with my order and customer service representative Wendy helped me handle it promptly. Wendy made me aware of the general process and was friendly in all correspondence. Due to this service, I will definitely be ordering from YWigs in the future.
Well I have not yet received my package…
Well I have not yet received my package but it should be arriving soon and I hope the product is as good as the customer service. I had mistakenly ordered the weft hair when I needed bulk hair for boho braids. I reached out as soon as I noticed it hoping someone could help me to exchange my order prior to it being mailed out. Michelle responded to my email, exchanged the order for correct product and expedited shipping. I’m so grateful because this saved me a whole lot of time n trouble. Excited to receive my hair!
Love the customer service
Love the customer service! They respond on time and always help💗
My issue was handled in a prompt and…
My issue was handled in a prompt and professional matter! It was very seemless and the representative was knowledgeable and pleasant to work with.
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