The team took my concerns and came up…
The team took my concerns and came up with a solution! Great customer service.
About Zima Dental
Data updated- Website
- zimadental.co.uk
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 250 reviews
- Replies to negative
- 89% (8/9)
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About this business
Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.
Written by the business, not verified by us.Is Zima Dental legit?
Zima Dental (zimadental.co.uk) has a 4.8 out of 5 rating on OK.one, based on 250 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for their excellent quality and effectiveness in keeping dental items clean and fresh, with many noting immediate and highly positive results. However, some people mentioned receiving only part of their order, such as only the tablets arriving while the machine was out of stock. Additionally, a small group felt that units failed relatively quickly, like one stopping after two weeks, or experienced long delays in receiving replacements, reaching eight weeks in some cases.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer service
My item I ordered malfunctioned so I reached out to customer service about the issue. They quickly answered my emails and sent a replacement. Great item and great customer service.
I was contacted by customer service…
I was contacted by customer service that my order would be delayed because it was out of stock (Pod Pro arctic white). I was given the approx time it would be shipped and asked if I wanted to wait or I could change to another color (black) that was in stock. I explained that I had black one and this order is a gift for my partner. I asked if they had green and she said yes and they could ship it right away. I was pleased to be updated immediately on the status and offered options, and there is no delay now on my order. I received the confirmation email right away. I have had the upmost professionalism in my dealings with Zima, that's why I bought one as a gift for my partner. The product is excellent and I use it every day with my night guard. I always feel my night guard has been thoroughly cleaned and fresh without a chemical taste or smells using their tablets. And with the subscription for the tablets, there's nothing else to think about 😁
Customer Service is 5*
Customer Service is 5*, very impressed. I made an order and paid for next day delivery; however, I did not receive it the next day. I emailed and was immediately refunded the postage cost. Prompt response and resolution.
Zima Dental has been great
Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier than brushing the mouth piece.
Customer service was exceptional!!
Customer service was exceptional!! Prompt, very helpful and totally addressed my concerns. Product is superior and is very effective at cleaning dental appliances. Would highly recommend!!!
Exceptional product
Exceptional product! The customer service was excellent and extremely responsive and professional. I would recommend this product. I wish I had purchased when starting wearing my retainer.
Support was amazing and really quick
Support was amazing and really quick. I already have two pods at home and love them!
Excellent customer service
Excellent customer service! 5 star! Quick shipping and high quality devices!
Excellent Experience
I’ve been using the pod for more than 6 months and it’s been working as advertised. My Invisaligns are kept clean and clear with minimal effort. Also, I had a minor issue with my 6-month tablet subscription and the customer service experience was first class. Very fast responses and they resolved the issue quickly by sending me another box of tablets. Highly recommend!
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