Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.
Written by the business, not verified by us.Zima Dental (zimadental.co.uk) has a 4.8 out of 5 rating on OK.one, based on 250 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for their excellent quality and effectiveness in keeping dental items clean and fresh, with many noting immediate and highly positive results. However, some people mentioned receiving only part of their order, such as only the tablets arriving while the machine was out of stock. Additionally, a small group felt that units failed relatively quickly, like one stopping after two weeks, or experienced long delays in receiving replacements, reaching eight weeks in some cases.
Auto-generated from all reviews of this business. For reference only.I have been using my Zima dental pod for about two years for nightly retainers, and recently started Invisalign. If I thought the dental pod was indispensable before (which I did), now with 22 hour wear it truly is! I have brought it with me to 10 different countries, because I can’t go a single day without it. If my pod broke, I would have a new one ordered within the hour.
My original product wasn't working. After contacting Zima, the customer service rep came back immediately and advised me to try various things. We established it still wasn't working and without fuss they sent me details regarding the return. In addition I received an 85% DISCOUNT on the Zima pod PRO which I have received and is working perfectly. I love it. Have told so many people about the amazing customer service - thank you!
Excellent customer service. Faulty pod after 11 months. The pod was replaced without any issue. New replacement arrived within 3 days.
I had an issue with my Zima Dental Pod, and I was genuinely impressed with how the customer support team handled everything. They responded quickly, were friendly and professional throughout, and made the whole process completely stress free. After I explained the problem and provided a video, they confirmed the fault and arranged a replacement without any hassle. They also provided a free returns label and kept me updated every step of the way. It’s refreshing to deal with a company that stands behind its products and genuinely cares about customer satisfaction. Excellent communication, fast resolution and outstanding service from start to finish. I wouldn’t hesitate to recommend Zima to anyone looking for a company that offers both great products and exceptional after sales support.
This was one of the easiest and the best customer service experience I have had ever! Employees were super helpful actually cared that my unit broke and replaced it. I had a working one back in my house I think within three business days. Couldn’t ask for better service!
We had an issue with our subscription and Brian was extremely helpful. The products have been great and we highly recommend Zima dental.
Customer Service is so important to me. My questions were answered quickly and thoroughly! That was most appreciated and made me feel valued! Thank you Zima Dental.
LOVE Zima! They have the best products ...the pods are amazing . I use the tablets and they work great!!! More important there customer service is unreal! They want you happy and they have the best communication! WOW! Lately I have had 2 companies that my order was all screwed up and I couldn't ever reach them....finally I took a loss of $$ because they had zero customer support.... ZIMA gave me faith back in buyin online!
The customer service agent was very helpful. I do wish the pods lasted longer but I appreciated the replacement.
We moved in the last half year, and Zima accidentally sent our package to the old address. I informed them of this and very kindly they quickly sent a replacement to my current address.
Customer service is quick and products have been exceptional
Great product. Excellent job of cleaning my aligner. I had previously used another product from a competitor. This is much better and leaves my aligner sparkling.
I had an issue with the unit. I communicated with customer service and everything got resolved quickly. I was very satisfied with the outcome and this was the best customer service I’ve had in yrs.
I am very happy with my Zima dental pod . Before having the Zima pod , I thought my dental appliance was clean enough by just washing it with mild soap and water . After using the dental pod , my appliance came out clearer and cleaner , not the cloudy looking appliance which I thought was an original appearance . Now it gives me confidence that my dental night guard is thoroughly cleaned . Worth the buy!
While the cleaning pod is decent for my night guard, trying to cancel my autoship for the tablets was a nightmare. I would simply get a 'we are now shipping your product' email with no warning. Then I clicked in the email and there was nowhere to see my subscription. SOOOOO I went to look on the website. Nope. Have to log in through a third party app. Okay. From there? Still nowhere in my own profile to check. So I google their FAQs. Nope. Not in their FAQs. Okay...way down at the bottom of their website is 'Manage My Subscriptions.' I feel a glimmer of hope...alas! I seem to only be able to update the number of boxes I want shipped or change the frequency of my shipping, or skip an order. Nowhere to cancel...until I see a GREYED OUT OPTION AT THE VERY BOTTOM OF THE PAGE that says 'cancel'. I click. No less than five pages later "Do you really want to cancel?" Do you REALLLLY want to cancel? "WHY do you want to cancel?" What if we give you a better discount?....was I finally able to cancel my subscription! Most autoships give you a couple days heads-up that they are renewing in the first place, and you can EASILY click to manage. Not this one. BUYER BEWARE - you will be hooked in an endless loop of inconvenience and you will just give up and let them take your money.
Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide. I've reached out to you privately so we can review your experience in more detail and work towards a resolution as quickly as possible. Kind regards, Emily
My review is based on the order and return process, and customer service - not the appliance which I never got to use. I placed an order for an appliance and some cleaning tablet boxes. I was informed after the fact the appliance was on backorder, and offered another color. I declined and requested the order to be canceled. They sent another email, ignoring my cancel request, that the appliance would be shipped out "today", and inexplicably they shipped the cleaning tabs (which I have no use for in the absence of the cleaning device). I requested to cancel again and requested a return label for the cleaning tablets. No response for several days and finally an email indicating the appliance had been shipped. I tried to generate a return request on their website but the system forces you to enter a "lot number" for the appliance - hardly the "effortless returns" the website claims. Finally I asked once again for a cancellation and the agent said it could not be cancelled since it had been "shipped", but once I receive it she will email me a return label. It was a confusing process but in the end customer service offered accommodations that made up for the frustration which was positive.
Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide. I've reached out to you privately so we can review your experience in more detail and work towards a resolution as quickly as possible. Kind regards, Emily
Excellent customer service regarding a problem with an order. Immediate follow up and the problem was solved.
Everyone I interacted with during the whole process was friendly and helpful. Responses were very quick!
excellent customer service; timely and appropriate. And there is no better tablet and sonic cleaner. I have tried a few and these are far superior.
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