Excellent service
Had a problem registering my product and contacted customer service. They sorted it straight away. Excellent service. I have a Dental Pod and also the travel case. Highly recommend these product’s.
About Zima Dental
Data updated- Website
- zimadental.co.uk
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 250 reviews
- Replies to negative
- 89% (8/9)
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About this business
Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.
Written by the business, not verified by us.Is Zima Dental legit?
Zima Dental (zimadental.co.uk) has a 4.8 out of 5 rating on OK.one, based on 250 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for their excellent quality and effectiveness in keeping dental items clean and fresh, with many noting immediate and highly positive results. However, some people mentioned receiving only part of their order, such as only the tablets arriving while the machine was out of stock. Additionally, a small group felt that units failed relatively quickly, like one stopping after two weeks, or experienced long delays in receiving replacements, reaching eight weeks in some cases.
Auto-generated from all reviews of this business. For reference only.What people say
The team are amazing with quick support…
The team are amazing with quick support reply. They are on the ball…with your problems
They answered very fast and started…
They answered very fast and started processing my request. I highly recommend.
Everything went smoothly and I am…
Everything went smoothly and I am really happy with the purchase (the Pod and the UV-container). At last I can keep my retainers clean. Thank you also for the beautiful colors!
Great customer service
Great customer service. Fast replies
Replacing Unit hassle free
Enjoyed using the product could really see a difference with how clean and fresh my retainers. The unit stop powering on. Customer service was very helpful with the replacement request. The unit was a gift but they were able to locate the original order# to process the replacement. Excellent Customer service process and agent!!
Customer service was courteous
Customer service was courteous, understanding and promptly took care of my issue.i needed to cancel an ongoing subscription and was unable to do this on the website, but with a couple of quick emails it was done efficiently.
After a bit of research, I landed on Zima
My dentist insisted I get an ultrasonic cleaner for my new nightguard, He specifically recommended the Zima Pod and tablets. After extensive research I realized it was worth the extra cost to buy the Zima Pod and specifically also their tablets (superior ingredients). I've been using it for a couple of weeks now and am very happy with the decisions.
cleaning pod — exactly what I needed
I purchased my cleaning pod back in April 2026 and used it for the first time today. The results are amazing and my yellow retainer looks great.
Wish I had bought Zima first.
I bought a competitor’s product that stopped working. The manufacturer replaced it but it too stopped working. I’m finished my orthodonture and now use a retainer at night only. I really disliked cleaning my trays with a toothbrush and wanted a new appliance but thought I’d give Zima a try. I like the design which is sleek and neat and so far the unit is performing well.
Once I was able to get in touch with…
Once I was able to get in touch with customer service, they were very helpful and ultimately were able to resolve my issue.
Definitely worth the purchase
Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and press a button! Literally no effort at all.
Recently bought Zima Dental
I’ve just started using Zima Dental, and I can already see improvements. I’m especially happy to have switched away from products containing harsh chemicals. Very pleased so far!
Great product
Great product - keeps my retainers squeaky clean, especially because I wear them every night. Definitely recommend.
Wish I had seen these reviews before buying…
Wish I had seen these reviews before buying! It’s a scam. My night guard showed no change, and after sending 6 videos proving so, they offered a 25% refund. 30 day policy is not valid.
Reply from Zima Dental2026-08-04
Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide. I've reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible. Kind regards, Emily
Great device
Great device! I do wish the inside had a bit more room so my retainers aren’t partially stacked on each other. Other than that, I love it!👍
Excellent Product!
I've been using the Zima dental pod for over a year. It's simple to use and makes cleaning my oral appliance for sleep apnea one less thing I have to think about. I can see how clean the oral appliance is when I take it out of the pod. Excellent product!
Had a problem with my first pod but…
Had a problem with my first pod but they sent me a new one straight away excellent service
Poor customer service
So far, I am pleased with the product. However, buyers be warned. Their customer service is atrocious. On their web site they say that returns are effortless. Absolutely not true. I succeeded in returning an item but it took a large amount of time dealing with multiple customer service people who seemed unable to communicate effectively or indeed to even understand my emails. Once the item was returned successfully I had to enter into yet more ridiculous emails to chase my refund. My guess is that there is a possibility that they have been instructed to block returns. I also experienced poor customer service when I wanted to cancel a subscription. On the website it seems impossible to cancel a subscription. Poor responses from customer service.
Reply from Zima Dental2026-08-04
Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide. I've reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible. Kind regards, Emily
I bought the Dental Pod Pro in May…
I bought the Dental Pod Pro in May 2026. It developed a fault while still inside the 12-month warranty. Over the course of the claim I received 16 emails, each requesting further information, with no resolution offered at any point. I abandoned the claim because the time cost exceeded the value of the product. I'd have no issue recommending the device itself. I can't recommend buying from a company whose warranty process is this attritional.
Reply from Zima Dental2026-08-03
Thank you for taking the time to leave a review. I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide. I’ve reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible. Kind regards, Emily
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