Zima Dental Review
Cristel is wonderful! Thank you for your prompt, phenomenal customer service. Thank you, LH
About Zima Dental
Data updated- Website
- zimadental.co.uk
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 250 reviews
- Replies to negative
- 89% (8/9)
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About this business
Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.
Written by the business, not verified by us.Is Zima Dental legit?
Zima Dental (zimadental.co.uk) has a 4.8 out of 5 rating on OK.one, based on 250 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for their excellent quality and effectiveness in keeping dental items clean and fresh, with many noting immediate and highly positive results. However, some people mentioned receiving only part of their order, such as only the tablets arriving while the machine was out of stock. Additionally, a small group felt that units failed relatively quickly, like one stopping after two weeks, or experienced long delays in receiving replacements, reaching eight weeks in some cases.
Auto-generated from all reviews of this business. For reference only.What people say
excellent customer service
Several Zina teammates addressed my malfunctioning unit and couldn’t have been nicer in helping me problem-solve. Their attentiveness and professionalism started with a representative named Bryan responding to my query on a Sunday afternoon in August within 10 minutes! Everybody was an excellent communicator and continue to communicate with me, just this morning alerting me to my new unit now being our for delivery. What a refreshing change to my usual experience with online reps. Thank you very much.
Zima customer service were most helpful…
Zima customer service were most helpful in efficient in the way the processed my warranty claim with a very simple and seemless process
My dental pod unit must have burned out…
My dental pod unit must have burned out and tripped the GFCI circuit. It would not work, no matter where I plugged it in. The charger had a funky smell to it. The customer service team was extremely helpful in helping me locate my order number. They’ve been “on it” so far so hopefully I will receive a replacement unit soon. Particular thank you to Yolly and Gian!
Outstanding customer support
Have been using the product for a while but recently had an issue with my subscription (my fault not theirs). The online support to resolve it was incredible. Super fast, easy, professional and polite! Almost unique to have such an exceptional customer service team. Outstanding!
The company sent an email saying it was…
After an initial delivery to the wrong address (just the delivery service Uni Uni's fault), Zima staff went above and beyond to re-send my exact order promptly. They communicated effectively and responded to my emails in a timely manner. Very thankful! Best purchase of the summer!
I love the Zima Dental Pod Pro
I love the Zima Dental Pod Pro! It works really well in cleaning my retainers. I wish I had this when I originally got my retainers; it would have saved me from bad breath and cavity risk much earlier. I was pleased to see my retainers clean without the white residue that builds up even after wearing them for 1 night. I highly recommend this product.
I do not add reviews but this was is an…
I do not add reviews but this was is an exception ; they’ve over delivered ;-) Absolutely amazing customer service and products. Highly recommended. I was so impressed that I started their membership program and got an extra pod.
Great product and customer service
Great product and customer service. Top notch! Purchased the Pro and love how easy it is to empty and fill the water. Customer service is very helpful and responds quickly.
Good all around, including products and customer service
I'm happy with the DentalPod I got from them and it keeps my night guard clean. Additionally, I found their customer service to be good. I thought my DentalPod stopped working and they quickly responded by getting a new one ready to be sent (it was still under the one-year warranty), and then I found out that the problem was with my outlets and not the DentalPod, and they quickly responded to me letting them know that too by canceling the replacement order, saving me from feeling bad and having to send the replacement back. This whole process began early in the morning and ended at night, and yet they were still fast to respond in both cases. The only thing that could be improved was having to send them two videos to show the DentalPod "not working," one for the initial claim form submission on their website and one in response to the email I got from them afterward asking for another one, but other than that, their customer service seems to be fast and helpful. I recommend this company.
Incredible customer service response…
Incredible customer service response time, and quick resolution to replacing their warrantied device.
Very happy
Very happy I made a mistake when ordering and after emailing them it was sorted quickly I received my pod and was amazed how well it cleaned my retainers with just water 100% reccommed to friends and family
Happy with the Customer Service provided 💖
I couldn’t be happier with the customer service I received from the entire Zima Dental team. From start to finish, they were kind, responsive, and genuinely committed to resolving my issue. They went above and beyond my expectations, making the entire replacement process smooth and stress-free. It’s rare to find a company that truly stands behind its products and cares so much about its customers. Thank you, Zima Dental, for your outstanding support! I know now, I can count on you always! Thank you! 💖💖💖💖💖
The followup with a missing package was…
The followup with a missing package was prompt and new package of product was sent immediately, Really appreciated the efficiency of the staff!
We had a problem with our Zima Dental Pod but they took care of me
We had a problem with our Zima Dental Pod and wrote to Zima for a solution. Zima's customer service was excellent and prompt. Within a week, we upgraded to the Dental Pod Pro, which we love even more. The new design which separates the power source from the water reservoir where the action takes place makes it even more convenient to keep clean and to avoid more electrical connection problems. An excellent product with great customer service.
It was easy I’m very happy with this…
It was easy I’m very happy with this product.
Great tablets and customer support
Our daily morning routine includes our Zima pod!
Our daily morning routine includes the Zima pod - a complete cleaning of our retainers, leaving us TOTALLY assured they are clean and ready for our next use!
Never without my Zima Pro Pod!
I recently bought the Zima pod for travel. I won't be using it for a while on a trip, but I did try it just to see how it works. The very small case and clever telescoping pod is wonderful. I just came back from a 10 day trip and brought my zima pro with me. It was large and took up so much room in my suitcase (but I can't imagine not using it daily)! When I saw the travel version, I bought it immediately. I know it will fit my needs perfectly. (And I am a little crazy - I use it twice a day with a tablet)!
I love to use it in conbination with…
I love to use it in conbination with the tablets, so my retainer is fresh and clean. The wiping cloths are good to use for keeping the pod clean
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