Top-notch support team!
The support team worked with me to resolve the issue I was having with a dental pod. Couldnt have asked for a better outcome and the staff I communicated with were helpful and committed. Thank you!
About Zima Dental
Data updated- Website
- zimadental.co.uk
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 250 reviews
- Replies to negative
- 89% (8/9)
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About this business
Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.
Written by the business, not verified by us.Is Zima Dental legit?
Zima Dental (zimadental.co.uk) has a 4.8 out of 5 rating on OK.one, based on 250 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the products for their excellent quality and effectiveness in keeping dental items clean and fresh, with many noting immediate and highly positive results. However, some people mentioned receiving only part of their order, such as only the tablets arriving while the machine was out of stock. Additionally, a small group felt that units failed relatively quickly, like one stopping after two weeks, or experienced long delays in receiving replacements, reaching eight weeks in some cases.
Auto-generated from all reviews of this business. For reference only.What people say
Customer Service was timely and…
Customer Service was timely and effective in resolving my issues. The product does what it claims to do. My wife has been using her appliance for a year and the Pods deep clean made it significantly cleaner. My new appliance will stay clean with daily cleanings. I love the idea of a regular UV cleaning in the case.
This company stands by its products
When I dropped my Dental Pod Go and it wouldn’t turn on, I contacted Zima. I was amazed when they told me they were sending me a new unit. I assumed they would have me return the broken unit for repair. Excellent company. I own many of their products for dental care and sonic cleaning of my Invisalign retainers.
Best customer service I've ever gotten
Best customer service I've ever gotten. Fastest response time and the most willingness to fix the problem. Thank you so much!
Great customer service
Great customer service! The customer service provides quick and professional service. The dental pod arrive quick, and it works well!
Great product!
The cleaning pod works better than expected! Doesn’t take up a lot of space, doesn’t make a lot of noise, and gets the job done!
Zima Dental Pod after about 3 weeks of use.
I have been using the Dental Pod for about a month now. I am starting to see the stains come off my night guard. I should have taken a photo of it before I started using the pod. I had the pod accidently fall to the floor the other day. No damage was done and it work in the morning. It must be built well.
10/10
The dental pod makes my trays / aligners significantly cleaner than brushing them. The pod is a neat little design that is easy to use. Customer service was also fantastic!
technical issues
When I had problems with my order due to a technical issue, Juancho was very helpful and efficient. Response time was within minutes! I'm talking within 3 minutes!! He not only provided a replacement for me straight away, but he kept me updated with shipping information as well. If you need help with anything, Juancho is your man! :)
I’m genuinely so impressed with both…
I’m genuinely so impressed with both the customer service and my aligner cleaning device! 🥰 The customer service has been fantastic from start to finish — friendly, helpful, and so responsive. It really makes such a difference when a company genuinely cares about its customers. And the aligner cleaning device itself has been a game changer for me! ✨ Keeping my aligners clean feels so much easier now, and I love how fresh and clean they feel after using it. It’s one of those purchases that makes you wonder how you managed without it before! 😍 Highly recommend — not only for the product, but also for the amazing customer service. ⭐️⭐️⭐️⭐️⭐️
Great and effective product and super…
Great and effective product and super customer service. Highly recommend
Fantastic customer service and support
Fantastic customer service and support. Highly recommend
Great Technical Support
I placed the order for the Pod PRO under one of my many gmail accounts thinking this was a one time transaction, so it was "good enough". When I realized it made sense to setup a recurring order for the cleaning tablets I setup another account with a Proton email alias. But since I wanted the inital order of the Pod PRO to be included in my order history I submitted a request to support to consolidate the two accounts under the proton email. The next day Erika from support had everything all set for me. Thanks for cleaning up my mess!
Excellent customer service
Does a great job of cleaning my…
Does a great job of cleaning my retainers Easy to use. Stores very easily. The design is very aesthetic.
Fantastic customer service and product!!🤩
I have purchased the dental pod about 1 year ago and it provides OUTSTANDING performance!! Recently I had an issue with the cleaning tabs and contacted customer service. The communication was almost instant and I was communicating with a human🤩 The issue was solved after providing necessary information and I could be happier with the outcome!! Therefore 5 stars 🌟🌟🌟🌟🌟 from me. Highly recommended!👍
My pod stopped working after almost a…
My pod stopped working after almost a year and Zima sent a brand new replacement asap. The customer service team was so friendly and responsive!
Amazing support!
Ordered a dental pod as a gift for my husband and he loves it. The unit started having issues with intermittent charging a few months later and the issue was immediately resolved. Support was Amazing!!! Thank you for your quick and supportive response.
The people at Zima have been wonderful…
The people at Zima have been wonderful in getting the supplies I needed and taking care of things I wanted to stop. I love their products and the people are great.
Very responsive
Very responsive, professional and human. No AI interference. Thank you.
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