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Education & Training

ZipRecruiter

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200 reviews

4.3200 reviews
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About ZipRecruiter

Data updated
Website
ziprecruiter.com
Category
Education & Training
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
82% (28/34)
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About this business

At ZipRecruiter, our mission is to actively connect people to their next great opportunity. ZipRecruiter's smart matching technology finds candidates with the right skills and experience and prompts them to apply. It uses ZipRecruiter AI to analyze the keywords, skills, experience, and location details in your job description. It then compares this information with the profiles and resumes of millions of job seekers in our database. The system then presents you with candidates whose qualifications are the strongest match, helping you quickly identify top talent. It also sends jobs to 100+ job boards with one click. ZipRecruiter provides 24/7 customer support for employers, rated highest for quality among major hiring platforms. You can contact us via: Phone, Live Chat or Email. Reasons to Believe ZipRecruiter is the #1-rated hiring site according to G2. ZipRecruiter delivers quality candidates to 80% of employers within the first day. ZipRecruiter serves both small businesses and enterprise employers including Fortune 100 companies. Product Features ZipIntro: Post jobs today, talk to qualified candidates tomorrow. ZipIntro does all the finding and scheduling of candidates for you. Invite the best to apply: Use our invite to apply feature to send a pre-written personal message to your favorite candidates so they’re more likely to notice your job. We provide recommendations on candidates you can Invite to Apply. Jobs where employers use Invite to Apply receive over 11x more candidates in the first day of posting. Jobs where employers use Invite to Apply receive over 7x more candidates. Jobs where employers use Invite to Apply receive 8x more great matches. Resume Database: Use smart filters to find candidates with the specific skills and qualifications you're looking for, and instantly unlock contact info in one click. Over 320K resumes added monthly.* The ZipRecruiter Resume Database boasts 53M resumes*, advanced search filters, and instant access to resumes and contact info making it a powerful tool for employers looking to hire qualified candidates fast. Job Description Templates: Save time writing your job description with one of our customizable templates. Search Jobs Create a job seeker profile Post a Job For Job Seekers We empower job seekers with the tools they need to stand out and get hired. Like a personal recruiter, we track down relevant opportunities in our marketplace, proactively pitch job seekers to hiring managers at top companies, and deliver status updates along the way. We make it easier to find work. Explore Jobs From the moment you start your job search on ZipRecruiter, our best-in-class job seeker experience is tailored to fit your needs. Meet Phil, your dedicated personal recruiter that is powered by ZipRecruiter’s AI technology. Phil works 24/7 to help you discover jobs, sending you job posts that are a great match for your skills and experience – so you never miss an opportunity. Phil also promotes your profile to employers for jobs you’ll love, making sure you stand out from the crowd and encouraging companies to reach out to you directly. No more filling out lengthy applications! Once Phil has your key information, you can apply to most jobs with just one click, saving you valuable time! With Phil, you’ll have a personalized job-seeking experience, encouraging you to apply to roles for which you’re a good match while also offering motivation, updates, and guidance along your job-seeking journey. Create a job seeker profile For Employers We match businesses of all sizes with the best people for their open roles. Reaching millions of job seekers through our site, email, and #1 rated-job seeker app, we target the most qualified candidates to apply when a job goes live in our marketplace. The result? More quality candidates and reduced hiring times. Hire Now We help you find qualified candidates fast. Our customizable templates make writing a job description fast and easy. With just one click, your job post goes live and gets instantly matched with candidates. Our powerful matching technology scans thousands of resumes to find candidates with the right skills, education, and experience for your job – then actively invites them to apply. You can review candidate applications through our smart, easy-to-use dashboard that helps you sort, review, and rate candidates. As you rate candidates, we learn more about your preferences and send you similar ones. To proactively engage candidates, use our Invite to Apply feature to send a pre-written, personalized message to your top candidates – so they’re more likely to apply to your job. Jobs where employers use Invite to Apply receive over 7x more candidates. With ZipRecruiter, we offer flexible pricing options upfront, allowing you to have a clear understanding of costs before posting your job to maximize your hiring budget. But first, get started with a free trial. During your free trial, post a job and have it promoted to matching job seekers, and you get to keep the candidates you receive. Post a job for free Based on job seeker app ratings, during the period of January 2017 to January 2023 from AppFollow for ZipRecruiter, CareerBuilder, Glassdoor, Indeed, LinkedIn, and Monster. ZipRecruiter Internal Data, average Jan. 1 – Dec. 31 2022.

Written by the business, not verified by us.

Is ZipRecruiter legit?

ZipRecruiter (ziprecruiter.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Education & Training and its reputation is good. 82% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable when guiding them through the platform and explaining various options. People note that customer service is truly fantastic, providing quick and reliable assistance with account setup, job postings, and managing invoices smoothly. Some reviewers were not happy with the website, mentioning that the platform feels frustrating to navigate, delivers few results, and presents unexpected issues. A few other people also felt that they frequently received unexpected charges, struggled with unqualified candidates, and experienced ongoing difficulties with overall account management.

Auto-generated from all reviews of this business. For reference only.

What people say

Very knowledgeable/Professional

Very knowledgeable, professional, and personable help. Miguel was great! Guided me through my payment card change and getting my account up to date. It was great to get the issue resolved immediately. Very helpful and appreciated!

Reply from ZipRecruiter2026-08-01

We are happy to hear of your great interaction with Miguel! 🙌 Thank you for your 5-star rating!

Dishonest cancellation practices

I am the recruiter for a small environmental consulting firm. We purchased a one-month ZipRecruiter subscription to help hire experienced environmental engineers. Unfortunately, the service did not deliver qualified candidates for our specialized positions, so I decided not to continue the subscription. Before the renewal date, I logged into my account and selected what appeared to be the option to cancel the automatic renewal. Based on the website, I reasonably believed my subscription had been canceled. Despite this, ZipRecruiter charged us for a second month. When I contacted customer service, I was told that using the online cancellation option was not enough. According to the representative, customers must also call ZipRecruiter to complete the cancellation, and this requirement is communicated only through a small message at the bottom of the page. I never saw that message because the interface gave every indication that my cancellation request had been completed. I immediately requested a refund, explaining that I had intended to cancel before the renewal date and had taken the steps the website appeared to require. My request was denied. I escalated the issue through customer service and filed a complaint with the Better Business Bureau, but ZipRecruiter still refused to refund the charge. My concern is not simply that the service did not work for our company. My concern is that the cancellation process appears to lead customers to believe they have successfully canceled their subscriptions when they have not. If a customer follows the online cancellation process and still must make a separate phone call to prevent future charges, that requirement should be presented clearly and prominently—not as an easily overlooked message. I encourage prospective customers to carefully review the cancellation process before subscribing. My experience was that what appeared to be a successful online cancellation did not actually stop the automatic renewal, resulting in an additional month's charge that ZipRecruiter refused to refund.

Reply from ZipRecruiter2026-08-01

We always aim to deliver a great experience, and we are disappointed when we don’t meet our customers’ expectations. We apologize that this was your experience using our platform.

I called to cancel an accidental job…

I called to cancel an accidental job positing for out company and Kris walked me through the process. It's nice to talk to a real person and not an AI robot

Reply from ZipRecruiter2026-08-01

Thank you very much for taking the time to review ZipRecruiter. Your feedback is very important to us! We are happy to hear that you had a good experience with us and our platform.

米格尔对我的帮助非常有帮助……

米格尔(Miguel)非常乐于帮助我找到我正在寻找的工作职位。他不仅帮助我正确登录,还帮助我找到正确的帖子。我有严重的视力障碍,所以当我尝试浏览该网站时,我感谢他的耐心。 ZR的一些网页设计对视力障碍者不友好

Reply from ZipRecruiter2026-08-01

We greatly appreciate your 5-star review. Thanks for sharing your rating with the community and us.

Good Service

GoodEvaluating 849 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized and efficient approach to resolving issues and guiding them through the platform's features. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially when navigating the site and managing job postings. However, some customers also noted Service

Mehh

This is my first review on ZipRecruiter. I will give them a try all though they seem like a twin sister of indeed, even the layout of the website is very indeed, Ish I go through refuses to try and get a good understanding and it seems like their response to each review is very much generated and not very human 

Reply from ZipRecruiter2026-08-01

We apologize that our service did not satisfy your expectations. Any feedback given is appreciated. Don't hesitate to get in touch with us at [email protected]. We are happy to help with any concerns you may have. :)

Thank you

Thank you, Miguel, for the help you provided with the charge to my card. You were professional, helpful, and a great representative to ZipRecruiter.

Reply from ZipRecruiter2026-07-04

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We are here 24/7 for your hiring needs.

克里斯很棒

克里斯太棒了!为我打开了自动续订。审查了不同的计划。对您的 Zip Recruiter 团队来说是真正的资产!给她奖金! 7月3日与她交谈!

Reply from ZipRecruiter2026-07-04

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We are here 24/7 for your hiring needs.

Miguel was very knowledgeable and…

Miguel was very knowledgeable and polite. Resolved my issue quickly!

Reply from ZipRecruiter2026-07-04

Thank you for sharing your feedback. We truly appreciate our customers and want to ensure your experience is always a positive one. We are here 24/7 for your hiring needs. Please let us know if you need assistance at any time, and we will gladly help you!

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