At ZipRecruiter, our mission is to actively connect people to their next great opportunity. ZipRecruiter's smart matching technology finds candidates with the right skills and experience and prompts them to apply. It uses ZipRecruiter AI to analyze the keywords, skills, experience, and location details in your job description. It then compares this information with the profiles and resumes of millions of job seekers in our database. The system then presents you with candidates whose qualifications are the strongest match, helping you quickly identify top talent. It also sends jobs to 100+ job boards with one click. ZipRecruiter provides 24/7 customer support for employers, rated highest for quality among major hiring platforms. You can contact us via: Phone, Live Chat or Email. Reasons to Believe ZipRecruiter is the #1-rated hiring site according to G2. ZipRecruiter delivers quality candidates to 80% of employers within the first day. ZipRecruiter serves both small businesses and enterprise employers including Fortune 100 companies. Product Features ZipIntro: Post jobs today, talk to qualified candidates tomorrow. ZipIntro does all the finding and scheduling of candidates for you. Invite the best to apply: Use our invite to apply feature to send a pre-written personal message to your favorite candidates so they’re more likely to notice your job. We provide recommendations on candidates you can Invite to Apply. Jobs where employers use Invite to Apply receive over 11x more candidates in the first day of posting. Jobs where employers use Invite to Apply receive over 7x more candidates. Jobs where employers use Invite to Apply receive 8x more great matches. Resume Database: Use smart filters to find candidates with the specific skills and qualifications you're looking for, and instantly unlock contact info in one click. Over 320K resumes added monthly.* The ZipRecruiter Resume Database boasts 53M resumes*, advanced search filters, and instant access to resumes and contact info making it a powerful tool for employers looking to hire qualified candidates fast. Job Description Templates: Save time writing your job description with one of our customizable templates. Search Jobs Create a job seeker profile Post a Job For Job Seekers We empower job seekers with the tools they need to stand out and get hired. Like a personal recruiter, we track down relevant opportunities in our marketplace, proactively pitch job seekers to hiring managers at top companies, and deliver status updates along the way. We make it easier to find work. Explore Jobs From the moment you start your job search on ZipRecruiter, our best-in-class job seeker experience is tailored to fit your needs. Meet Phil, your dedicated personal recruiter that is powered by ZipRecruiter’s AI technology. Phil works 24/7 to help you discover jobs, sending you job posts that are a great match for your skills and experience – so you never miss an opportunity. Phil also promotes your profile to employers for jobs you’ll love, making sure you stand out from the crowd and encouraging companies to reach out to you directly. No more filling out lengthy applications! Once Phil has your key information, you can apply to most jobs with just one click, saving you valuable time! With Phil, you’ll have a personalized job-seeking experience, encouraging you to apply to roles for which you’re a good match while also offering motivation, updates, and guidance along your job-seeking journey. Create a job seeker profile For Employers We match businesses of all sizes with the best people for their open roles. Reaching millions of job seekers through our site, email, and #1 rated-job seeker app, we target the most qualified candidates to apply when a job goes live in our marketplace. The result? More quality candidates and reduced hiring times. Hire Now We help you find qualified candidates fast. Our customizable templates make writing a job description fast and easy. With just one click, your job post goes live and gets instantly matched with candidates. Our powerful matching technology scans thousands of resumes to find candidates with the right skills, education, and experience for your job – then actively invites them to apply. You can review candidate applications through our smart, easy-to-use dashboard that helps you sort, review, and rate candidates. As you rate candidates, we learn more about your preferences and send you similar ones. To proactively engage candidates, use our Invite to Apply feature to send a pre-written, personalized message to your top candidates – so they’re more likely to apply to your job. Jobs where employers use Invite to Apply receive over 7x more candidates. With ZipRecruiter, we offer flexible pricing options upfront, allowing you to have a clear understanding of costs before posting your job to maximize your hiring budget. But first, get started with a free trial. During your free trial, post a job and have it promoted to matching job seekers, and you get to keep the candidates you receive. Post a job for free Based on job seeker app ratings, during the period of January 2017 to January 2023 from AppFollow for ZipRecruiter, CareerBuilder, Glassdoor, Indeed, LinkedIn, and Monster. ZipRecruiter Internal Data, average Jan. 1 – Dec. 31 2022.
Written by the business, not verified by us.
Is ZipRecruiter legit?
ZipRecruiter (ziprecruiter.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Education & Training and its reputation is good. 82% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable when guiding them through the platform and explaining various options. People note that customer service is truly fantastic, providing quick and reliable assistance with account setup, job postings, and managing invoices smoothly.
Some reviewers were not happy with the website, mentioning that the platform feels frustrating to navigate, delivers few results, and presents unexpected issues. A few other people also felt that they frequently received unexpected charges, struggled with unqualified candidates, and experienced ongoing difficulties with overall account management.
Auto-generated from all reviews of this business. For reference only.
Miguel did an excellent job assisting me with our account. He patiently guided me through the process of making the payment manually and made everything simple and easy to understand. His professionalism, knowledge, and willingness to help were greatly appreciated. Thank you, Miguel, for the outstanding support!
Reply from ZipRecruiter2026-07-04
Thank you for sharing your feedback. We truly appreciate our customers and want to ensure your experience is always a positive one. We are here 24/7 for your hiring needs. Please let us know if you need assistance at any time, and we will gladly help you!
The customer service was fast! Thankful to Kristine G!
Reply from ZipRecruiter2026-07-04
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We are here 24/7 for your hiring needs.
**1 Star**
My experience with ZipRecruiter was a complete waste of time.
I tried several times to post a job, but it was simply too expensive for my budget. I knew they offered a 2-day free trial, but I wasn't interested because you still have to enter your credit card information, and I didn't think two days would be enough to evaluate the service.
Later, I received a promotional mail with what looked like a special code to try the platform. I got excited, thinking it was a different offer, so I went through the entire job posting process again, entered all the job details, and got to the final step, only to find it was the exact same 2-day free trial that anyone can get. The promo code didn't provide any additional benefit. I don't understand why they would send an mail with a code if it doesn't actually change anything. It was just a waste of my time.
To make things worse, customer service was completely unhelpful. I tried resolving the issue through live chat and even called them, but no one made any effort to address my concern. The only thing they seemed interested in was getting me to buy one of their plans. Very unprofessional.
If you're looking to post jobs, I'd recommend using Indeed instead. Save yourself the time and frustration.
I'm sure they'll respond with a polite, generic reply like they do to every negative review, but I don't think there's anything they can say that will change my opinion after this experience.
Reply from ZipRecruiter2026-07-04
All new ZipRecruiter accounts start with a courtesy free trial that provides users the ability to post free job listings and review candidates. Users are welcome to cancel anytime before the end of that trial period without any charge. Our advertisements for ZipRecruiter reference the ability to post a job for free and try our services for free, which is applicable during the trial period. During the sign-up process, we do our best to explain the free trial period and disclose our Terms of Use. We apologize if this was unclear. If we ever have the pleasure of assisting you with your hiring needs in the future, please reach out to us at 877-252-1062, [email protected], or live chat. We are available 24/7, and we are always happy to assist!
Spoke to Miguel, he was very helpful. He explained to me all about the system. Where I could find my billing and jobs posted. He went out of his way to explain in detail. He is professional and very helpful. If I could give more then five (5) stars I would. Definitely going to recommend. Thank you.
Reply from ZipRecruiter2026-07-04
We are happy to hear of your great interaction with Miguel! 🙌 Thank you for your 5-star rating!
Kris was awesome helping me learn to navigate the site more effectively. She showed me how to set more effective filters on the resume database. She walked me through how to use the "Invite to Apply" feature which I had previously never looked at. Kris was patient, friendly and was extremely knowledgeable.
Reply from ZipRecruiter2026-07-04
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We are here 24/7 for your hiring needs.
Focused on the need of the employER, it seemed. Good quick presentation on the phone. But, typical for sales, you'll probably be sold more than you need. Ask for plan options, or review them online first.
Reply from ZipRecruiter2026-07-04
Thank you very much for taking the time to review ZipRecruiter. Your feedback is very important to us!
Thank you for sharing your feedback. We truly appreciate our customers and want to ensure your experience is always a positive one. We are here 24/7 for your hiring needs. Please let us know if you need assistance at any time, and we will gladly help you!
Miguel was great and solved my issue in a timely matter with my log in issue.
Reply from ZipRecruiter2026-07-04
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We are here 24/7 for your hiring needs.
Miguel, was very helpful in order to solve my issue.
Reply from ZipRecruiter2026-07-04
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. We are here 24/7 for your hiring needs.
Ziprecruiter is dangerous and an absolute website coding mess.
Ziprecruiter has an overwhelming mess on their website, dangerous to their paid clients (Employers) & their indirect clients (Employees). Since 2020, Ziprecruiter has allowed phishers, hackers, spammers, adware spreaders, botnet operators, & black hat hackers to infiltrate their website, gain access to customer contacts & simultaneously attack users. Ziprecruiter has been repeatedly informed about these issues & to date has not corrected, apologized, or even acknowledged the issues.
For the % of real jobs posted, Ziprecruiter allows employers to ask illegal & discriminatory questions of applicants, & some of these job postings, do not allow the applicant to opt out of answering, including age, gender, race, ethnicity, sexual orientation, whether the applicant smokes, whether the applicant drinks, whether the applicant believes in God & prays. These are illegal questions, & yet they are not prevented by Ziprecruiter nor monitored.
Ziprecruiter allows fake jobs to be posted such that a high % of postings are actually companies interested in expanding their advertising, & upon a job applicant, these companies text & email, day and night, harassing for business. Once it begins, there is no stopping it.
Additionally, companies are now advertising jobs with Ziprecruiter for the sole purpose to give their staff the appearance they are doing well & are growing, allowing their stock value to increase. Essentially, Ziprecruiter alllows desperate employees to waste days, weeks, months, years applying to fake jobs.
In this economy that is such a serious tragedy.
After repeatedly reaching out to Customer Service at Ziprecruiter & being completely ignored, last weekend, I contacted 17 Executive & Board members, pleading for help. I received not one response, other than the typical automated response that I've received in the past, but never is addressed.
This is a very serious situation for practically 1/3 of all employers and employees in the world.
Reply from ZipRecruiter2026-07-04
We take the safety and security of our users and the legitimacy of the jobs posted on our site very seriously. Please report any suspicious jobs by clicking the 'Report Job' button on the job ad or by sending an email to [email protected]. Job seekers can also visit www.ziprecruiter.com/trust/awareness to view common red flags & tips.
I put an add out for a dental hygienist. I paid over 3500 dollars and didn't receive one hygienist application. I understand there is a shortage, but they really need to have a system that reaches out and says you should change this. But nothing. Just $500+ a month for nothing. They did put it online, but that was it.
Reply from ZipRecruiter2026-07-04
We always aim to deliver a great experience, and we are disappointed when we don’t meet our customers’ expectations. We apologize that this was your experience using our platform. Please don't hesitate to reach out to our Customer Care team if you have any concerns. We are available to you 24/7 at 877-252-1062.
We always aim to deliver a great experience, and we are disappointed when we don’t meet our customers’ expectations. Please don't hesitate to reach out to our Customer Care team if you have any concerns. We are available to you 24/7 at 877-252-1062.
Kris was able to help me get my company information updated and add skills to the job posting. Very helpful.
Reply from ZipRecruiter2026-06-20
We are happy to hear that you had a good experience. Thank you very much for taking the time to review ZipRecruiter - Your feedback is very important to us!
Miguel was very helpful with answering all billing questions.
Reply from ZipRecruiter2026-06-20
Thank you for sharing your great feedback about Miguel! We are here 24/7 for your hiring needs. So please let us know if you need assistance at any time, and we will gladly help you.