CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.
以上内容由商家自行提供，未经平台核实。Creality（creality.com）在 OK.one 的综合评分为 2.6 分（满分 5 分），基于本站收录的 387 条用户评价，属于商业服务分类，口碑较差。评价两极分化：40% 给出 4 星及以上，同时 52% 打了 1 星；商家尚未回复差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. Customers experienced extremely poor customer support, noting long delays, unhelpful responses, and severe difficulties when trying to resolve warranty claims. Many people frequently reported defective hardware, broken components, missing items, and software that failed to function properly right out of the box. Some people were satisfied with the fast shipping and found the machines powerful, reliable, and easy to set up for daily use. Reviewers also mentioned that when everything functions correctly, the printers deliver exceptionally clean prints and exceed expectations. Buyers appreciated these helpful features and expressed satisfaction with the performance during successful print runs.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Creality printers are amazing now on the other hand customer service is awful. Honestly it makes you want to find another printer bc they don’t know how to do anything. I’ve had a hi combo then it broke & they send pieces to fix broke again. It’s problem after problem dealing with customer service. I got a k2 plus amazing printer but customer service is the problem.
First of all, for a tech company, their website is the biggest pile of garbage I have ever used in a very long time. Its embarrassing and should have been a red flag prior to ordering. How can a tech company, not run a simple e-commerce website? So I ordered a 3D scanner from Creality, and to be fair, shipping was pretty fast. Although the order never showed up on my account. I thought this odd at first, maybe a bug. Looking back at it now, I am pretty sure its by design to slow down returns and chargebacks. In fact, the entire company is pretty much geared towards this mission. Selling 3D printing good comes secondary to this holy mission of holding on to your money. You see, Creality is one of those companies that have great disdain for their customer base. And it shows. Unfortunately, the software does not work adequately. And crashes constantly, so much that I never did manage to get a single scan in. Having tried several different builds of their software, on a couple different hardware configurations, all results in a crashout less than a minute in. Naturally I contacted support. Which was as helpful as a fart in a jacuzzi. They offered great tips such as sending me an unboxing video and asking me to turn off my firewall to use a local program. Great. Thanks. A reddit search shows me this issue has been going on for at least 4 years. So a fix is unlikely within my 14 day return window. Sent company clips / photos / examples, nothing helped, because they didn't even bother thinking about the problem. They just copy pasta an answer, try and flog you off, kick you off chat, so you can join the 1h30 queue all over again. Left with no other option, I asked to return the item. Something I am legally and ethically entitled to. And this is where creality shows their true colours. They will lie, cheat, divert, and close live chats on you to stop you from starting the return process. Anything is fair game to edge you over the return window. You will be given support tickets, which I am now pretty sure do not exist. Nor do you have any ability to follow up on them, much like orders they do not show up in ticket log. You will be asked to wait for emails that never come. Remember, they don't want to help you, they want to waste your time long enough to get past the return window. There are no rules in this regard. I have now asked for a return on THREE separate occasions. I have had to wait over an hour on hold in chat for the privilege of doing so each time. And every time, I will be stone walled into support, or told to await an email with return details. That. Never. Arrive. If you are thinking of ordering from them. DON'T. If you have ordered from them, cancel. If you are past the return window, you better hope you have a way to claw back your money. Because creality will rather sell their mother than return your cash. As for myself, I did the only thing one can do. Opened a case and am awaiting a chargeback. The experience, attitude and service from this company has made it so I will never order from them again. Not a scanner, not a printer, not a half roll of filament.
Avoid this company at all costs. Terrible experience. I purchased a 3 d printer from the company. It didn't work from the moment it arrived. Customer service acknowledged that the product was faulty however repeatedly ignored my requests for a refund. In the end I've had to escalate to PayPal to attempt to get the payment reversed. They have also advised me to take actions that will clearly invalidate the warranty and that they will refund the money if I cancel the PayPal dispute. If I do this it will prevent me going through PayPal to resolve. Avoid this company at all costs
Very disappointing experience with this store. I placed an order for a 3D printer (order DE221539) and paid 529 €. The shipment was never delivered to me and according to DHL tracking it was returned to the sender. Despite this, I have still not received a refund. It has now been almost two months since this issue started. During this entire time the customer support has only sent repeated template replies saying they are waiting for confirmation from their warehouse. After such a long period this explanation is simply unacceptable. The product was never delivered to me, yet my payment of 529 € is still being held. According to EU consumer protection law and German law, the seller remains responsible for the shipment until the goods are actually delivered to the customer. In this case the delivery never happened. What is most frustrating is the lack of a real solution. Instead of resolving the situation, support keeps repeating the same message again and again. I would still prefer to resolve this situation peacefully and directly with the company, but after nearly two months without a solution this experience has been extremely disappointing. I sincerely hope Creality will finally take responsibility and process the refund.
Absolutely rubbish. Printer had issues 3 months in. Sent me a part, fixed which I had to change myself. 6 months in new issue, now it's motherboard Apparently. They sent me board, still not fixed. I shouldn't be changing parts, Creality should be replacing at this age. I'm raising case with Ombudsman, goods are sold basically faulty. Creality will not address the issue directly. They just throw parts, here try this, try that. No good enough. Since purchased Flashforge, guess what? Million times better printer. Avoid Creality at all costs, cheapest for a reason. Buy cheap buy twice.
I purchased my Creality printer on 1st December 2025 for approximately £900 for use within my small business. After just three months of normal, appropriate use, a small plastic retaining component within the pneumatic connector on the print head failed. This component holds the PTFE tube in place. Because it has failed, the filament forces the tube out of the print head, pushing raw filament into the chamber and rendering the printer completely unusable. A £900 machine is now effectively a paperweight due to the failure of a minor plastic part. This is clearly a warranty matter. The most concerning aspect of this situation has been Creality’s after-sales support: • My initial email was left for several days before I was told to contact a different address, rather than the query being forwarded internally. • I used live chat and was told the issue had been raised and I would receive a response within 24 hours. No response was received. • I submitted a formal support ticket and did not even receive confirmation of submission, nor any follow-up communication. As a small business owner, downtime directly impacts my ability to fulfil customer orders and generate income. This is not cosmetic wear and tear — it is a functional failure of a key component well within what should reasonably be the warranty period of a machine at this price point. Under the UK Consumer Rights Act 2015, products must be of satisfactory quality, durable, and fit for purpose. A critical component failing after three months of standard use raises serious concerns regarding durability. At present, I am left with an unusable printer and no meaningful response from support. The printer performs exceptionally well when operational, which makes the lack of effective warranty support even more disappointing. Quality hardware must be backed by accountable and responsive customer service. I hope Creality address both the fault and their support processes as a matter of urgency.
Ordered a K2 Plus printer on 30. Januar. Delivery was estimated 5-7 days.24 february printer still hasnt moved. According to tracking last update is "label created". Customer support is explaining it away due to chinese new year etc. But printer ships from germany. Ive contacted customer support multiple times, with 0 help. Mails dont get answered. After a while they answered with "out of stock" but still advertising with printers in stock. Avoid creality, their logistics and customer support makes it not worth it alone, regardless if the printer us good.
The order was canceled, after 20 mins they said they knew why but then took another 5 mins to tell me that I didn't fill in a billing address. After providing them with a screen shot of the order which had both my billing and shipping address. They started saying that was the only possible reason. Then tried to say use a different payment method at the end but couldn't tell me why that mattered. Lots of wasted time, and now the sales are over so reordering the items would cost me an extra $50. Will not buy from them again.
Pre-Ordered the new Sparki7, estimated delivery date was 30 days ago. I've called, email, and messaged multiple times to cancel my order but all I get is chatbot responses. What really gets me angry is that the responses to justify the delay are completely different every time. Chinese New Year, backorder, routing components from multiple warehouses, it's all BS. They still have $500 dollars of my money, If I don't get a refund today I'm going to report them as fraudulent. Avoid Creality, I'm starting to think that they're not a real company.
The printer worked for a few months. Then prints began to go wrong. There is no support in England to fix faults. Instead they expect you to fix them. Which does not comply with consumer rights here in the UK Customer service is inconsistant, unhelpful, and repeated ignored requests and sent out replacment parts that weren't part of the issue. They refused to replace or refund. I would recommend avoiding Creality completely
The website is great and it has a lot of options to print but using the search bar is impossible It never finds anything
Worth every penny! I bought this as a Christmas gift for my son, and he absolutely loves it. The K2 SE was incredibly easy to set up—just plug and play. The print quality far exceeded my expectations. So far, we're thrilled with all its features. I'll definitely keep an eye on Creality's new releases and plan to buy another one for my nephew.
Just purchased k2 pro screen not working cannot find or get response from after sale or customer service in uk no given phone numbers recognised,
The printer that I ordered (Creality HI Combo) came in excellent condition and overall quite good. Sadly customer support is quite slow with this company and should definitely be improved. After about 3 months of occasional use (like once a day for around an hour or two), the nozzle has accumulated a lot of gunk on it that is now bleeding into prints. Also, a much worse situation, I cannot get a screw out of my printer head cover (only 3 months of use!!!). I have tried literally everything I can think of (screw extractor, etc.). Unfortunately, I cannot get a technician to come to my house because there are none for this sort of thing in my area (actually state for that fact). This means that I have been on customer support for quite some time about this issue. Overall, I would still recommend Creality for buying a 3D printer, but just let them know that customer service is not great and doesn’t help that much (they just give out gift cards). I hope that this review will give you the information about Creality.
Extremely poor customer service, no post purchase support and will not honor warranty. , Bought a K2 Pro printer a couple months ago, top surface quality coming out extremely textured with and without ironing (gets worse when with ironing) it should be smooth. No settings in the software will improve this, no help from the community forums or in their troubleshooting guides online. Have tried calling the US line multiple times, no one picks up the phone. Company will not respond to request to honor warranty. Submitted a help ticket weeks ago, responses do not provide any help troubleshooting and are not giving any advice on how to address, nor acknowledging the warranty repair request. Requested a warranty exchange via the website defined method of email and have yet to receive any response. Do not buy from this company, you will regret it if you have any need for post purchase support and warranty issues.
My wife absolutely adores the SPARKX i7 printer,its design is incredibly cute. The customizable indicator lights have been a huge help with my printing projects.
They had the UV curable resin I needed. 4/4 or 5/5 stars.
Ok I don’t know what is going on with people here. I bought a brand new K2 Pro from shop.creality.com Arrived within a week at that was a week before Christmas! The only issue I had was a crack in the side panel. I am getting a new panel sent out. Look with items like this, work with the manufacturer if there is an issue. Within reason of course. Yes it takes a little time with Time zone difference, it is support in China. I have no problems and new side on its way. The printer itself is absolutely fantastic. I now have two CFS units and the space Pi X and a heap of hyper PLA (on offer after Christmas lol) Follow ALL maintenance instructions. Isopropyl alcohol wipe after every print on a cold bed. Clean the nozzle with BRASS wire brush every few prints. Don’t use Isopropyl on a hot anything or boom. I haven’t needed to lubricate yet. But all of these tips are available on YouTube I also chat GPT a daily guide for my kids based on printer model. Comparing the price to a brand new bambu this is a cracking device and quality is spot on. So I don’t see the problems others have had. Maybe the Ender is a bit crap I don’t know, don’t have one, but the K series, awesome and the support is fine, just slow.
Device came perfectly working and cheaper than Amazon
Received the wrong stuff. Looks like I got someone else's order
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