We are creality3dofficial (owned by Comgrow), the first officially certified Creality distributor. We offer 14 Days Return and 1-Year Warranty. Order number starts with A2/D2/C2/CS. If you have any trouble getting sales or technical support, please don't hesitate to send an email to [email protected] and receive a reply usually within 48h on workdays. Join our FB user group to stay tuned for promotions, giveaways or more info about our store: https://www.facebook.com/groups/creality3dofficial
Do not purchase from here.
I was getting into 3D printing and thought that surely the official site would be fine and legit... but they are the worst to work with. They do not honor any of the policies, and if you request a refund before they ship the item they will lie and say the item has shipped already. They will try to offer things like discounts, but don't accept these as your item will still not arrive for months without constant bothering on your end. If you are unfortunate enough to have purchased from here: try contacting support, realize that this information is correct, and simply dispute the charge and move on.
Never buy from this company, unless when the printer arrives damaged you are happy to fix it yourself, they will not honour the 30 day return for damaged printers. They will on the other hand ignore your request to return and offer to send parts that may or may not work. In what seems like a way to prevent you returning during the period you can return.
Taken from their website:
"About the 30-day return policy:
Hi If you need to get the return information, please contact us within 30 days after receipt.
For the Return request, please read the following information:
If the printer cannot be opened,or damaged when delivered,
Or the seller sends the wrong goods / products are inconsistent, you can submit a request within 30 days to return , and get a full refund."
Yet when you do request a return, they refuse to honour it.
Creality 回复2020-09-09
Dear customer. Sorry for the inconvenience and bad shopping experience. If you purchased our product from official store, we do offer post sale service which strickly follow the 30 days return/refund policy, and replacement part if the machine is under warranty. Please contact our customer service representative and we would love to help you.
Incompetent people.
I ordered a printer and it got 'lost' by Yodel.
I messaged Creality and Yodel multiple times to find out what was going on.
After chasing 3 times, Yodel finally told me that the parcel was lost. Creality at this point didn't seem to be doing anything.
I showed Creality with screenshot evidence that Yodel had told me the parcel was lost... They completely ignored me and just replied with "We'll get in touch with them and see if it's lost".
10 days later Creality told me it was lost...
Meanwhile i'd already requested a refund and opened a paypal dispute to get my money back.
Then now message me to say the parcel has been shipped again.
They don't listen. They take ages to reply. They are incompetent.
Just go elsewhere.
Creality 回复2020-09-09
Sorry for bad experience due to lost package. Sometimes it may take a while to talk to shipping company and look up on their end, but we always try our best to provide our customer the best shopping experience.
So I wish I would have seen the reviews for the Creality3dofficial.com site here before ordering. I would have paid a little more and ordered from Amazon or another, more reliable, source. Their website states that these are in stock in the US and will ship out and deliver in 3-7 days. That's a crock. I got a UPS tracking number, but all it states is "On it's way to UPS. Package is in transit to a UPS facility". Really? For over a week? Doesn't take that long to get a package to a UPS facility here in the states. They keep blaming the pandemic, but this is ridiculous! And of course, they have my money now so I can't order from somewhere else. Completely FRUSTRATING! I'm reporting them to the BBB.
Creality 回复2020-09-09
Dear customer, shipping may take extra time during this special period, thanks for understanding.
Full of lies. The website says items are in stock and will be delivered within 3-7 days.They will give you the impression that they are shipping from their US warehouse but they actually ship from China. I ordered a printer 10 days ago and it will take another 7 days (per tracker) for me to receive it. They will not let you cancel the order either. They will prolong until the item ships and say they cannot cancel the order. Returning is not straightforward either. Per their return policy, If you choose to reject/return the item (for any reason other than a defective item) you have to pay the return shipping (imagine the cost of returning to China).
Creality 回复2020-09-09
Dear customer, shipping may take extra time during this special period, thanks for understanding.
Do not believe any claims posted on this company's site regarding where things will ship from, how long before they ship out, or how long they will take to get to you. Two weeks ago I ordered a printer that said it was in stock in the US, with a promised ship out time of 5 days or less, and a promised delivery time of 3-7 days once shipped, and it was clearly marked as being in stock in the US, both on the site, and in the confirmation email. Two days later I got an email saying the order had shipped, but the tracking number did not work. I waited a few more days to see if it would begin working and then I emailed Creality and the tracking company. It turns out that it was a tracking service for a contact lens site named TTDeye that had no connection with Creality, so of course they could not help me. Meanwhile the Creality people kept giving me the run-around, not answering any of my questions, not saying where the printer was shipping from. After many emails, they finally gave me a new tracking number and link. This one was to a Chinese tracking service, but with a link to FedEx. I clicked through to FedEx, and the tracking number worked there, but it said they had not yet received the package. Then I logged into my Creality account, and saw that it showed my order as "fulfilled". I don't know about you but to me, "fulfilled" means the customer has the product, which I do not. I confronted them about these things, about their broken promises, misleading information, flat out lies, and they just said I need to wait more, things are taking longer due to the pandemic. But this is over 5 months into the pandemic from China's perspective, and therefore any promise they make on their site regarding timing is with full knowledge of delays, and yet not only did they make the aforementioned claims, they also boasted of their successful efforts to keep their US warehouses stocked, complete with pictures of full warehouse shelves (but of course no proof of when those images were taken). They were clearly using these claims as a selling point to appear to stand out from competitors, but as complete lies just meant to sell product. Their products seem to have decent value, so it is disappointing that they are so untrustworthy.
Prior to buying the BLtouch kit I specifically asked what kit to buy for my CR10S-pro. They replied that this: BL Touch Auto Bed Leveling Sensor For CR/Ender Series, was the one to buy. When the kit arrived the bracket did not fit. I asked support on their messenger service what to do. Their reply was that I had to print a bracket. I tried to explaine that my proximity sensor was broken and that I could not print. Still they would have me to print the bracket on my non-functional printer and I asked how. They never replied. I left a review on their website on that particular product describing what was wrong with the kit and their lacking support. This review was removed after a short time. Dont believe their inflated positive reviews on their website..
This is an excellent printer, but I suggest you buy it elsewhere. I ordered the upgrades with the capricorn PTFE tubing, and the BLTouch sensor, but they were not included, and when i put in a ticket I got the run around. These folks sadly are not trustworthy. Buy this, but from somebody else.
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