企业入驻搜索写评价分类关于
简体中文English
旅游度假

ExploreTrip

商家已认领

200 条评价

2.1200 条评价
写评价

关于 ExploreTrip

数据更新
网站
exploretrip.com
分类
旅游度假
所在地
美国
状态
待认证
差评回复率
88%(125/142 条)
是 ExploreTrip 的所有者? 免费认领此主页,验证后即可回复客户评价。

商家自述

ExploreTrip 被 TrustPilot 的经过验证的客户列为“伟大”,ExploreTrip 拥有超过 60% 的“优秀”评级,可以购买从美国和加拿大飞往世界任何地方的廉价机票。 ExploreTrip.com 提供被评为最佳在线旅游门户的集运票价,并具有最高的客户满意度。今天预订航班。

ExploreTrip靠谱吗?

ExploreTrip(exploretrip.com)在 OK.one 的综合评分为 2.1 分(满分 5 分),基于本站收录的 200 条用户评价,属于旅游度假分类,口碑较差。70% 的评价为 1 星,差评比例偏高;商家回复了 88% 的差评。数据最后更新于 2026-08-12。

用户怎么说

2021 年夏天与他们一起飞行

去年夏天和他们一起飞行。他们预订了旅行计划并批准了飞行保险...中段航班被取消...没有通知..必须在我应该离开的前两天查明我何时在克罗地亚。通过取消预订的中间部分,由于无法找到另一个有效的航班,其他航班变得毫无价值。当我打电话询问飞行保险时...他们说后来被拒绝了...甚至没有告诉我...所以他们预订了一个无法投保的计划...所以没有飞行保险,没有保险。没有回复重新预订的帮助。真是一场噩梦。这一切都是错误的,而且是彻底的损失。当我致电航空公司寻求退款或帮助时,他们告诉我他们无法帮助我,因为我的信用卡未用于航班!当我打电话给探索之旅时,他们说哦,是的,我们使用我们的公司卡。另外我需要补充一点,当我打电话说我的旅行计划的中间航班已取消并且我需要重新预订的帮助时,他们不会和我说话。他们给了我一个电子邮件地址,并说您需要向该团队发送电子邮件,他们会在 24 小时内回复您。我这样做了两次。我从未收到回复。他们把所有的精力都投入到为新旅行赚钱的代理人身上,但他们没有把金钱或精力投入到那些在国外需要支持和帮助的人身上。这些人不诚实,不关心你的航班,只想钱。我不得不在出发前两天重新预订整个回程,因为我的住宿将在克罗地亚结束。所以我付了两次回家的旅费。又花了800美元。这些人完全就是骗子。不要使用它们>

ExploreTrip 回复2022-04-13

Dear Customer, We regret the inconvenience caused to the customer. However our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Our team will investigate the matter and get back to you. We appreciate your patience and understanding. Thank You, Exploretrip

A
Alan Chien美国 · 写过 2 条评价 ·

预订过程很好

预订过程很好,因此是 5 星级。 然而精神航空的服务并不是很好。 糟糕的飞机座位(座垫又旧又平),根本没有免费的免费零食,飞机没有清洁(托盘桌有旧污渍),应用程序在一段时间后丢失了登机牌,需要重新启动应用程序......等等。

ExploreTrip 回复2022-04-13

尊敬的顾客, 感谢您在百忙之中抽出时间给我们写信,并对我们的服务表示满意。这肯定会帮助我们做得更好。 我们感谢您与我们合作。 感谢您的惠顾。 问候, 探索之旅

他们丢了我的轮椅

ExploreTrip 回复2022-04-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better. However, we regret that you lost your wheelchair and would advice you to send a formal complaint to the airline. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

他们真的很及时地给你……

他们真的很及时地向您提供航班信息和确认。

ExploreTrip 回复2022-04-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

旅行

一切都很好。

ExploreTrip 回复2022-04-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

我通常在网上预订

我通常在网上进行预订,根据我在其他公司的其他经验,有些是可以的,然后我担心我会与代理商交谈,我会收取服务费用。经过这么多时间和耐心,我终于预订到了机票。

ExploreTrip 回复2022-04-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

这很容易,而且可以选择……

这很容易,而且选择座位的选项也很明确。

ExploreTrip 回复2022-04-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

我希望有一个负面的选择......

我希望有一个负星的选择。我在他们那里预订了 2020 年 4 月从多伦多飞往艾哈迈达巴德(印度)的航班。由于疫情,航空公司取消了该航班。我收到他们发来的一封电子邮件,说明我有资格获得 50% 的退款。我向他们解释说,这并不是因为我而取消,他们坚持认为航空公司决定只给予 50% 的退款。我与航空公司交谈,代表提到,由于航空公司取消了航班,我有资格获得全额退款,但需要通过代理处理,因为它是由代理预订的。我与 exploretrip 的代理人对峙,她就像航空公司代表在撒谎,哈哈,我现在有资格获得的退款是总费用的 35%。现在我支付的 1100 美元中只剩下了 380 美元。完全骗局!永远不要用你的钱信任这些人。

ExploreTrip 回复2022-04-20

Dear Customer, Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet up with your expectations. We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favor. Sincerely, Exploretrip

非常好

非常好,以后会多做一些

ExploreTrip 回复2022-04-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

它快速而精确,没有任何问题......

快速而准确,到目前为止没有出现任何问题

ExploreTrip 回复2022-04-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

我们的经验非常高效,我们……我们能够预订航班

我们的体验非常高效,我们期待着旅行

ExploreTrip 回复2022-04-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

该预订网站是合法的,并且…

这个预订网站是合法的,让您的预订体验值得您的全部。他们在我预订和付款后数小时内发送了我的航班电子机票确认信息。有些网站你必须等待几天才能获得电子机票,所以我可以比较他们是由专业人士敲击的,他们重视他们的客户和业务。 您肯定会有回头客。

ExploreTrip 回复2022-04-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do better. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

买家小心!您可能会在办理入住手续时发现有未付余额。

Exploretrip 拿走您的钱,然后更改交易条款,可能会给您留下未付的门票余额。 Exploretrip 在我们的机票上留下了未付余额,并且没有包含我们在预订时(在他们的网站上)支付的随身行李费用,因此我们的机票短缺了近 300 美元。

有史以来最糟糕的经历...

Exploretrip 有史以来最糟糕的经历。这是我第一次也是最后一次。我根本不推荐这个平台。 该网站不允许我添加行李,我必须在机场添加行李。仅一袋的费用就贵得离谱(不切实际)120 美元。其次,他们不签发机票,只提供预订,并让您在所有航班上候补。我带着两个小孩,他们的航班超卖了,所以我的行程应该是下午 3:45,他们在晚上 8:45 给我们发来 糟糕的服务、待遇和体验。我发了一封电子邮件,他们回复说我必须打电话,我打电话,他们在电话里很粗鲁,并责怪航空公司。

ExploreTrip 回复2022-03-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

这是骗局!

这是骗局! 他们不发送 PNR 号码,因为这是骗局! 接电话的只有一个人,我想他是印度人! 他们偷了我的钱!!!!

ExploreTrip 回复2022-03-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

我拄着两根拐杖

我拄着两根拐杖。我上午 11 点 11 分登上了开往道格拉斯的 28 路公交车。司机没有放下入口地板,当我到达目的地时,他也没有放下入口地板。对于残疾人来说,下降 6/7 英寸是一件大事。上车后大多数司机都很好,可惜他们不都是一样的

ExploreTrip 回复2022-03-13

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

绝对是有史以来最糟糕的经历

绝对是有史以来最糟糕的经历。不要使用。他们的回复后更新如下:他们的回复是通用的。我通过 Skyscanner 链接预订,他们声称我的预订不是通过 Skyscanner 链接进行的。这个网站是一个骗局!不要使用!!!!

ExploreTrip 回复2022-03-03

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

“查看您的行程”电子邮件按钮

评级为三颗星,因为点击确认电子邮件中的“查看您的旅行”按钮,链接到一个没有为我计划旅行的页面。 这引起了一些担忧。按照链接进行操作 “exploretrip.com/行程/仪表板” 虽然显示了我已经预订的行程。

ExploreTrip 回复2022-03-03

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your experience for our services. This will surely help us to do better. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

过程快速简单

ExploreTrip 回复2022-03-03

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip

大家还看了