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旅游度假

ExploreTrip

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关于 ExploreTrip

数据更新
网站
exploretrip.com
分类
旅游度假
所在地
美国
状态
待认证
差评回复率
88%(125/142 条)
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商家自述

ExploreTrip 被 TrustPilot 的经过验证的客户列为“伟大”,ExploreTrip 拥有超过 60% 的“优秀”评级,可以购买从美国和加拿大飞往世界任何地方的廉价机票。 ExploreTrip.com 提供被评为最佳在线旅游门户的集运票价,并具有最高的客户满意度。今天预订航班。

ExploreTrip靠谱吗?

ExploreTrip(exploretrip.com)在 OK.one 的综合评分为 2.1 分(满分 5 分),基于本站收录的 200 条用户评价,属于旅游度假分类,口碑较差。70% 的评价为 1 星,差评比例偏高;商家回复了 88% 的差评。数据最后更新于 2026-08-12。

用户怎么说

糟糕的客户服务热线:(

他们的电话线路没有很好地解决我的航班旅行问题。我想将返回日期更改为一天后,并拨打了该网站的电话号码。在线的人没有帮助,不会以易于理解的方式回答我的问题。我更困惑了,因为根据网站上的政策,我被告知只需支付 35 美元即可更改我的回程航班,并被告知除了我原来的航班外,我还需要支付 100 至 300 美元的费用才能进行更改,并被告知没有其他航班更便宜。电话后面的人似乎更关心的是迫使我支付额外的费用,当时和现在作为推销,而不是帮助我澄清我的担忧。这个网站以其价格吸引了我,我只是无法证明我的问题的处理方式是合理的。我无法再次使用这项服务,也无法推荐它。

ExploreTrip 回复2021-10-20

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced. Appreciate your patience and understanding. Thank You, Exploretrip

对 Agent Maverick 的投诉

我向 exploretrip.com 发送了电子邮件,对 ExploreTrip 的特工 Maverick 提出正式投诉,并要求分享一份包含特工详细信息的副本,以便我也可以登记警方投诉。

ExploreTrip 回复2021-10-11

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

不退款,总共20个月

我和我的朋友在 2020 年 1 月通过 Explore trip 预订了航班,以 1624.94 美元的价格于 2020 年 4 月飞往印度。由于冠状病毒,我们的航班被取消,我们要求退款。我们多次被告知航空公司目前不处理退款,但愿意提供一年的不定期机票,我无法飞行,因为印度仍然有很多新冠病例。我被告知我可以在2021年1月申请退款,但不能将我的机票转让给其他人。我与他们的代表 Brett 进行了交谈,他批准了 1324.94 美元的退款,并告诉我将在 3-4 个计费周期内收到退款。我收到了一封电子邮件,以确认我与他的谈话。我没有收到退款,我于 10 月 3 日再次致电 explore trip,被告知他们可以再次尝试延长我的退款请求,但我不会收到 2021 年 2 月承诺的退款。我被告知要等待 3 周,但我的朋友从现在起已经等待了 8 周的回复。距离我最初购买机票已经过去了 20 个月。 没有任何帮助,他们的代表非常粗鲁和无礼。我通过他们预订时犯了一个错误,这样的网站是一种耻辱,应该被禁止。 我要求全额退款。

ExploreTrip 回复2021-10-11

Dear Customer, We regret the inconvenience caused to you. However our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. As per our record the refund has already been processed to the original form of payment. You are requested to check with your bank and in case of any discrepancy please send us an email at [email protected] The refund should reflect in your account soon. We appreciate your patience and understanding. Thank You Exploretrip

我希望我能给这个零星......

我希望我能给这家可怕的公司零颗星。这无疑是我一生中遇到过的最糟糕的公司。我真诚地希望没有其他人因通过 Explore Trip 购买任何东西而受到欺骗。客户服务很可耻,我不敢相信他们还在营业。

ExploreTrip 回复2021-10-11

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

非常可疑和欺诈

我在他们的网站上预订了两张门票并收到了门票确认电子邮件。几个小时后,Exlporetrip 的泰坦给我发电子邮件说我的航班没有预订,因为我需要向他发送我的信用卡号和 CVV!真是无耻的骗子啊!显然 Exploretrip 与诈骗公司 TravelerDeskHelp 合作,我立即后悔我别无选择,只能从他们那里预订。

ExploreTrip 回复2021-09-28

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

糟糕的经历

这家公司是我迄今为止接触过的最糟糕的公司。 2019 年 10 月,我为我和丈夫预订了次年 3 月从加拿大飞往哥斯达黎加的旅行。 由于新冠肺炎 (COVID-19) 疫情,航班被取消。 在与该公司联系后,他们表示,他们将为我在购票两年内(2021 年 10 月)内支付的预订金额提供积分。 由于政府对旅行的限制,我们无法在他们分配的时间内使用积分。我多次联系他们,看看能做些什么。我询问是否要预订 2021 年 11 月的国内航班,但他们否认了这一点,并表示我的旅行必须在 2021 年 10 月之前完成。 在他们公司多次挂断电话并彻底驳回他们的不作为后,我最终同意了不到我支付的总价的一半。 谨慎行事;这些交易显然并不像看起来那么好。

ExploreTrip 回复2021-09-28

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

谨防不正当的商业行为。骗局

预订了机票,他们在 24 小时内取消,并且没有通知。几天后打电话给运营商才发现。最重要的是,他们让我加入了他们的会员计划,每月收费 50 美元。尝试通过电话和电子邮件一遍又一遍地联系他们,但没有成功。在我威胁要举报他们后才回复。他们取消的原因是他们无法验证这不是欺诈交易。他们从未给我打电话或发电子邮件,也从未尝试联系银行以联系持卡人以验证其不是欺诈性的。 然而,他们仍然保持会员资格活跃,这对我来说意味着他们可以使用被盗的信用卡作为会员资格,但不能通过航空公司预订,因为航空公司可以惩罚他们。 远离,阅读下面的评论,太多糟糕的经历并不是巧合。他们不是一家诚实的公司,我很幸运地给航空公司打电话,但没有出现在机场,也没有起飞。 他们显然不关心乘客或他们的经历。那里有太多好的旅行社给这些阴暗的人任何钱,并且冒着您的航班无故取消且没有得到通知的风险! 他们还以 UNPUB.COM 的名义开展业务。也要小心他们

ExploreTrip 回复2021-09-08

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. As per our record the refund has already been processed to the original form of payment and should reflect in your account soon. In case of any discrepancy, you send us an email to [email protected]. We appreciate your patience and understanding. Thank you, Exploretrip

有史以来最糟糕的经历

这是关于 Exploretrip 的警告 大约两个半月前,我通过Exploretrip预订了一张从华沙飞往印度尼西亚的机票。 出发前 3 天,我收到一封电子邮件,告知我的机票由于银行的某种验证问题而被取消。 他们承诺这笔钱将在最多 14 天内返还到我的帐户。 那是两个半月前的事了,我仍在努力拿回我的钱。 起初,Exploretrip 说我只需提供一些文件来验证我的身份,我做到了,他们承诺这笔钱将退回到我的帐户(现在案件已经发生大约 3 周了)。 后来他们说,由于新冠病毒政策,航空公司无法退款,但他们可以更改我的航班(尽管航班取消与新冠病毒无关)。 Exploretrip似乎理解我的情况,他们答应我退款,即使一个月内要自掏腰包。 一个月后,我再次打电话给他们,他们似乎忘记了他们的承诺,并告诉我他们联系了航空公司,他们不退款,我必须接受凭证(同样,他们或航空公司取消了航班,这与新冠病毒无关,但一些银行验证没有通过)。 我提醒他们,他们说退款即将到来(我有退款确认电子邮件)并且我对优惠券不感兴趣。 他们说的最后一件事是,他们正在处理一个案件,即使是从他们自己的口袋里掏钱,他们也会给我退款(和一个月前一样)——而且他们会在一个月后给我退款。 我的猜测是,他们可能只是一月又一月地继续这样说,案件不会再有进展。 客户服务总是把事情搞混,他们不兑现他们的承诺,他们让我每次都追他们。 我对这项服务的评价再低也不为过。 小心继续!

ExploreTrip 回复2021-09-13

Dear Customer,
 Thank you for your business with us. We deeply regret the inconvenience caused to you. 
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
 We are trying our best to get the refund from the airline. For future reference and correspondence, we request you to send us an email at [email protected]. We appreciate your patience and understanding. Thank You, Exploretrip

彻头彻尾的欺诈

完全是骗局!请远离该机构。 我多次打电话给他们询问取消机票的事宜,但他们总是让我与航空公司联系,而航空公司是唯一可以提供帮助的人。 但当我打电话给航空公司时,航空公司告诉我他们看不到任何信息,因为该机构回避了。航空公司甚至无法检查我的机票价格。 我通常会再次致电该机构,但他们总是告诉我他们无法提供帮助。

ExploreTrip 回复2021-09-07

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. Our customer service representative representaive will get back to soon with the best resolution. We appreciate your patience in this regard. Thank You, Exploretrip

评级上没有零。

评级上没有零。 他们是个骗子,拿走了我们的钱并且从未预订过门票。从我们这里偷了 380.20。约翰逊他们的一位经纪人说,他可以拿到机票,却从账户里取出钱,却从未预订过航班,这就是盗窃! 跑吧,这家公司没人帮你 感谢您几个月后的参与以及您的大西洋销售副总裁的参与。

ExploreTrip 回复2021-08-21

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Hence, we would like to inform that we have resolved this case with a full refund. You are requested to check with your bank and get back to us if there is any discrepancy. We appreciate your patience and understanding in this matter. Thank you, Exploretrip

花了1,900买了我的家庭票

我买的家庭票是1,900,但我的信用卡显示是2,400。税费已包括在内。他们发送了一封电子邮件,上面写着 1,900 作为收据。然后发送第二封电子邮件,费用为 2,400。 这是一个骗局..从这个网站运行!!!!!

ExploreTrip 回复2021-08-17

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

由于员工重新预订错误而收取行李费

哇,我讨厌这家公司——我们应该在选择它们之前阅读评论!我叔叔和他的家人在这家公司预订了飞往另一个国家的航班,每人可免费携带两件行李,但他们不得不重新安排时间,因为他们的新冠阴性检测结果不是在航班起飞后三天内进行的。当代理人安娜重新安排航班时,他们支付了 1,000 美元来重新安排航班,但她忘记计入每人 2 件国际旅行的免费行李,并且每人只托运了 1 件行李,因此他们不得不支付超过 1,100 美元。当我们打电话要求报销时,他们第一次一直在问问题,但什么也没做。我们第二次打电话时,那家伙说这是安娜的错,他们会向我们退款,因为回程机票也是每人 1 件行李。他们仍然什么也没做。然后第三次有人说他们会找一位主管,然后我家里的某个人不得不在电话里大喊大叫,因为他们拒绝给我们退款,尽管他们说会退款。他们最终以尝试回复我们而告终。他们撒谎了。他们没有回复我们。他们没有回复我们的电子邮件,所以我们不得不再次打电话给他们。太令人沮丧了,现在我叔叔的家人要回到这里,他们必须支付大约 750 美元的额外行李费用。不要相信他们所说的任何事情并选择一家拥有更好评论的公司 - 他们会欺骗您并做出虚假承诺!我希望所有希望预订航班而不是通过这家公司预订的人都能得到最好的结果!

ExploreTrip 回复2021-08-13

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

我有过最差的客户服务……

我经历过的最差的客户服务。每次我打电话试图解决我的问题时,线路上的其他人都会保持沉默,然后说他们目前无法帮助我。他们取消了我的航班并且没有退还我钱。如果可能的话我会给 0 星

ExploreTrip 回复2021-08-13

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

如果我能给的话,这是一次可怕的经历……

如果我能给他们零颗星,那真是太糟糕的经历了,我会的。他们取消了我的航班,没有通知我,并向我收取了费用。最终在我的航班当天支付了更多费用。糟糕的客户服务。他们只关心钱。不要和他们一起工作,这是一个错误。再也不会了。

ExploreTrip 回复2021-08-09

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

不要从 Explore 购买门票...

不要从 Explore Trip 购买门票!!!! 糟糕的客户服务,没有任何责任和尊重。其中一家航空公司更改了航班日期,但他们对此无能为力,并表示不保证全额退款。如果退款的话要等3到4个月!完全是骗局和公牛****!!甚至无法照顾基本的事情,反而给你带来十足的压力和焦虑。我根本不推荐这家公司,要小心!甚至不值得一颗星

ExploreTrip 回复2021-08-09

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

小心这个骗局

谨防这种骗局。为一家人购买了机票,在办理登机手续时得到了巨大的惊喜。航空公司告知机票作废,预付费行李丢失。不得不购买新票。虽然投诉后退款,但没有补偿票价差额、预付行李费、电话费。除非您喜欢压力和冒险,否则请与他们预订。完全没有联系,没有电子邮件,没有警告。他们只是撒谎并试图逃避责任。因此,只需忽略他们的评论,因为这只是出现并假装不存在的行为。

ExploreTrip 回复2021-07-21

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. The reservation did not go through as your Credit Card Verification failed to go past our process. Hence, for security reasons you ticket was voided. However, our team did try to contact you to notify the same but to no avail. We truly apologise for the inconvenience caused . Thank you for your feedback. Your's sincerely Exploretrip

这是一个骗局!

自从我取消航班以来已经一年半多了,但我仍然没有收到我应该得到的“全额退款”一毛钱。此时,我已经放弃了,因为我唯一能做的就是联系银行并尝试。也适用于阅读本文的任何人。不要相信他们所说的任何事情,因为这是一个骗局,您应该与银行联系并希望得到最好的结果。

ExploreTrip 回复2021-07-16

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

我希望没有星星选项

我希望没有明星选项。切勿通过这家公司预订任何旅行。这是一个骗局。大骗局。已经快两年了,直到现在我还没有收到退款或任何其他解决方案。 他们拿了额外的钱来重新安排时间,从而欺骗了我。 订座记录:TERSI6 19O30AEF6010

ExploreTrip 回复2021-07-19

Dear Customer,
 We regret the inconvenience caused to you. 
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
 Please be informed that we have already sent a request to the airline for the refund and are waiting for them to approve with a waiver code. In fact , we have re-sent the request and are expecting to hear from the airline soon. Our team is trying it best for the refund and once approve, we shall expedite the same. We appreciate your patience and understanding. Thank You, Farescan

可怕的欺诈服务!

可怕的欺诈服务!我于 5 月 30 日购买了航班和“最佳购买保证”服务,当天我通过电话和邮件要求取消预订,并按照服务广告要求全额退款。但他们从未处理过,在航班起飞的一天(7月12日),即使经过多次电子邮件和电话,他们仍然没有遵守要求。他们的疏忽完全是压倒性的。我需要帮助对百思买保证服务上的欺诈性广告进行正式投诉,因为它不符合现实,而且他们收取了该服务的费用。

ExploreTrip 回复2021-07-16

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Please be informed that our team is working with the airline in order to get the refund. Once we get the approval , the refund would be processed. However, we are entirely dependent upon the airline for the refund. Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

不专业且不可靠......

经历了非常糟糕的经历...在长时间等待后与 8 名代表交谈...没有人知道他们在做什么...制作借口广告寻找主管...说我们会回复但让你傻了...再次从我的口袋里支付了航班费用...

ExploreTrip 回复2021-07-07

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

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