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ExploreTrip

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关于 ExploreTrip

数据更新
网站
exploretrip.com
分类
旅游度假
所在地
美国
状态
待认证
差评回复率
88%(125/142 条)
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商家自述

ExploreTrip 被 TrustPilot 的经过验证的客户列为“伟大”,ExploreTrip 拥有超过 60% 的“优秀”评级,可以购买从美国和加拿大飞往世界任何地方的廉价机票。 ExploreTrip.com 提供被评为最佳在线旅游门户的集运票价,并具有最高的客户满意度。今天预订航班。

ExploreTrip靠谱吗?

ExploreTrip(exploretrip.com)在 OK.one 的综合评分为 2.1 分(满分 5 分),基于本站收录的 200 条用户评价,属于旅游度假分类,口碑较差。70% 的评价为 1 星,差评比例偏高;商家回复了 88% 的差评。数据最后更新于 2026-08-12。

用户怎么说

不可靠、糟糕的客户服务

不可靠。糟糕的客户服务 我尝试通过该机构预订机票,却发现我的预订没有成功。我发现的唯一方法是因为我没有看到信用卡的收费。该机构甚至没有尝试联系我,让我知道我的预订没有成功。当我打电话询问是否可以预订相同的直达航班时(最好是因为我带着婴儿和幼儿乘坐 13 小时的航班),他们为我提供了相同的航班,但价格太贵,而且他们甚至无法为自己的错误承担足够的责任。不要通过该机构预订,特别是如果您有特殊需求旅行!!!

ExploreTrip 回复2021-06-16

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

太糟糕了……在我预订期间我从来没有……

太糟糕了……在我预订期间,我从未选择旅行保险,他们向我收取了旅行保险费用。预订后立即与支持人员交谈,他们说退款已启动,需要 6 个计费周期才能拿回退款。到目前为止,我还没有收到退款,支持女士“蒂娜”她一无所知,每次我与她交谈时都会提供虚假信息。我让她帮我联系合适的人,但没有告知任何信息,她让我等了很长时间也没有回应。我再也不喜欢这个了。

ExploreTrip 回复2021-06-16

Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. One of our travel experts will call you shortly with a prompt assistance. We appreciate your business with us. Thank You, Exploretrip

这是一个骗局

这是一个骗局。 我从他们那里买了一张机票,然后我从机场中转到了另一个机场,甚至不在同一个州。当我打电话询问是否可以换到另一件我想要的那件时,我将支付差额。他们只是告诉我我只需购买另一张票。

ExploreTrip 回复2021-06-07

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

糟糕的客户服务

糟糕的客户服务。我给他们打了很多次电话,然后就挂断了。他们没有回答我的问题,也没有提供任何帮助。 最后卡罗尔帮我解决了一切!卡罗尔只有 5 星。

ExploreTrip 回复2021-06-07

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

不要相信他们。

如果我是在去年三月写这篇文章,我可能会说explore trip的人非常乐于助人。 2020 年 3 月,他们设法让我退还国际航班费用……或者他们是这么说的。我仍然没有收到退款...每次我打电话都是同样的故事。没有答案,不知道我的退款在​​哪里......他们让我再等一会儿。荒谬的。

ExploreTrip 回复2021-05-31

Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. Please allow us a week to investigate and resolve this. We truly apologise for all the difficulties that you may have faced in this matter. We appreciate your business with us. Thank you, Exploretrip

避免,不可靠!

如果可以的话我会给 0 分。帮自己一个忙,避免探索之旅。我用确认号码跟他们订了票,结果第二天就接到他们的电话,说我的票已经没有了,如果我还想要的话,我要多付600美元!

ExploreTrip 回复2021-05-31

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

骗局

骗子,请远离exploretrip,非常可悲的客户支持。他们会抢劫你取消或重新预订(你实际上是买一张新票)

ExploreTrip 回复2021-05-31

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

糟糕的客户服务

客户服务很糟糕,每个人都很粗鲁,他们对你大喊大叫,即使是新冠病毒,他们仍然向我收取我所做的改变的费用(因为旅行限制)。永远不要使用此频道

ExploreTrip 回复2021-05-31

Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. One of our travel experts will call you shortly with a prompt assistance. We appreciate your business with us. Thank You, Exploretrip

当心,这是一个骗局

当心..这是一个骗局..我在exploretrip上有过非常糟糕的经历。请不要陷入这家公司的陷阱。我通过这些人预订了 2021 年 3 月飞往印度的航班,预计 2021 年 7 月左右飞往卡塔尔航空公司,并于 2021 年 8 月返回。首先,我的信用卡被收取了 1250 美元,但没有开出机票。当我跟进他们并询问行程时,他们说价格上涨了,现在我必须支付更多费用才能获得确认的机票。我感觉被骗了,但又无能为力,所以我付了差价并开出了罚单。现在,由于印度目前的新冠危机和美国的旅行禁令,我不得不改变我的旅行计划。所以我联系了他们并要求退款/航空公司积分/重新安排日期。对于退款,每次他们都会给我不同的报价 - 一次一个客户服务人员会说你会得到 650 美元的退款,而下一次其他人会说你会得到 750 美元 航空公司信用-他们说卡塔尔不提供这种服务,因为航班正点,这是完全错误的,因为我直接联系了卡塔尔,他们说他们提供这种服务 重新安排 - 每次客户服务人员都会给我们一个新的报价。有人会说航空公司收取罚款 - 这又是不正确的,因为卡塔尔航空公司向我证实,他们不会收取任何重新安排费用,有人会说票价差异约为 550 美元 - 750 美元,这太离谱了,因为卡塔尔网站上的价格要低得多。当被问到这个问题时,探索之旅的人会说,这是新票,而你的是已确认的票。我真的很累并且厌倦了客户服务。他们会向您收取高额费用来重新安排/更改您的预订,最重要的是,因为您没有任何知识,所以会对您尖叫和大喊大叫。迄今为止我经历过的最糟糕的经历之一,我的问题尚未解决。

ExploreTrip 回复2021-05-24

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

远离。绝对的骗局。

远离。完全是诈骗公司。 由于疫情的不可预测性,我们购买了机票并选择支付旅行保险。瞧,他们向我们收取机票费,但故意不收取保险费。现在我们没有 Travel Guard 的保单号码,也无法提出退款索赔。 现在,当我们打电话时,他们就会挂断我们的电话,非常粗鲁,并试图告诉我们这是我们的错。 远离,这完全是一个骗局。

ExploreTrip 回复2021-05-24

Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our travel experts will call you shortly with a prompt assistance. We appreciate your business with us. Thank You, Exploretrip

预订/向我收取假票

我刚抵达圣何塞机场,他们说没有我的航班预订记录。我通过 Explore Trip 预订并付款,并有预订确认信息和付款收据。 无法联系 Explore Trip(电话号码无法使用,并且您无法在 Twitter 或 FB 上向他们发送 DM) 令人惊讶的是,Sky Scanner 竟然与一家明显是诈骗公司的公司合作。

ExploreTrip 回复2021-05-19

Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. One of our travel experts will call you within 48 hours with a prompt assistance. We appreciate your business with us. Thank You,

远离

我们乘坐的是 2020 年 3 月 18 日的航班,但无法飞行,因此我们支付了 500 美元的费用来更改日期,否则我们就根本取消航班。我在 1 月份回电话后,因为他们给了我 2021 年 6 月 31 日的期限,他们要我每人再支付 100 美元,幸运的是我最后只支付了 20 美元。我的门票六月到期。即使我的航空公司关闭,甚至破产,也无法获得退款。您对您的客户有责任不再从第三方购买商品,最好付出更多,而不是被那些小偷困住!他们希望您支付越来越多的费用,但我们知道这些钱会直接进入他们的口袋。

ExploreTrip 回复2021-05-19

Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. One of our travel experts will call you shortly with a prompt assistance. We appreciate your business with us. Thank You,

远离这是一个骗局,他们会拿走你的钱

远离大骗局,他们会取消你的旅行,并且不予退款,所以你唯一的出路就是对交易提出争议,最不好对付的人,如果你从这些人那里购买,你会做噩梦 他们的客户服务是小偷,一旦他们向你的卡扣款,他们就不认识你了,对待你就像你被抢劫了,如果你想省钱,而且头疼,不要通过这些小偷预订,我从来没有和像他们这样的人打过交道,也从来没有经历过这样的噩梦

ExploreTrip 回复2021-05-19

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

Exploretrip 代理机构 = Thieves

我通过 Exploretrip 旅行社预订了往返机票。不幸的是,由于新冠肺炎,航空公司取消了我的回程航班。所以我打电话给Exploretrip旅行社要求退款,因为我不是取消航班的人。他们也找不到我当天有任何可用的航班。其中一人对我大喊大叫时是这样说的: “您不会得到退款!您已经打过几次电话了,所以不要再给我们打电话了!”我要求与主管交谈。 “我不会把你转接给主管,现在就挂断电话。再见”。 我打电话去投诉,下一个客服人员也有同样的攻击行为。如果不是我的银行保护我,Exploretrip 就会偷走我的钱。不惜一切代价远离该机构。希望这会有所帮助。

ExploreTrip 回复2021-05-17

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Please be informed that the partial refund is in progrees and should reflect in your account shortly. We appreciate your patience and understanding. Thank You, Exploretrip

非常令人失望-再也不会了

客户服务很糟糕,多次要求与主管交谈,但没有运气。去年因新冠疫情而取消的旅行被多收了费用,现在我支付了一半的机票价格,这样我就可以重新安排今年夏天的机票。我这辈子从来没有花这么多钱买机票!显然此时我无能为力。远离人们!

ExploreTrip 回复2021-05-19

Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. One of our supervisors will call you shortly with a prompt assistance. We appreciate your business with us. Thank You, Exploretrip

这家公司是骗局,他们仍然有人......

这家公司是骗局,他们仍然骗钱并勒索赎金,以从中获取更多钱。 U。 不要使用他们的服务 永远不要考虑在你的一生中使用这家公司

ExploreTrip 回复2021-05-10

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

不要向他们预订

我于 2020 年 2 月在他们那里订了一张机票,3 月 17 日又支付了 900 美元作为取消费用,并承诺在几个月内退款。已经一年了,我既没有收到退回的原始金额,也没有收到取消费用。 得到exploretrip的回复后—— 我去年9月份申请拒付时也得到了类似的回复,说马上就会有人联系我,但没有人联系,只有我多次联系过,只是浪费了我的时间和精力。 6 月 8 日更新 - 5 月 17 日提到的探索之旅“如有任何其他疑问,请通过电子邮件给我们写信。请注意,客户将很快收到 CB 团队的回电来解决此问题。” 好吧,已经三周了,仍然没有回复。我不应该感到惊讶。

ExploreTrip 回复2021-05-17

Dear Deborah, We regret the inconvenience caused to the customer. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. While we were in the process of trying to get a refund with the airline, the customer filed a chargeback with the bank for the ticket amount and this inhibited our effort to process the refund. Hence, this case would now be handled by our Chargeback team in coordination with the client and the bank. For any other queries , please write to us at [email protected] Please be informed that the customer would receive a call back from the CB team soon to settle this issue. However, if the Customer has any concern pertaining to chargeback they can send an email to [email protected] .We assure to provide full co-operation in resolving this case. We appreciate your role in bringing this to our notice. Thank You, Exploretrip

探索旅行是一个骗局!

这个“订票代理”完全是一个骗局。 绝对不要使用它们来预订航班,而是与更有信誉的公司合作。 这个“机构”从我的信用卡上扣款,但从未向航空公司预订机票,而且他们也从未联系过我,让我滞留在墨西哥城,没有航班返回美国。

ExploreTrip 回复2021-05-10

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

服务很糟糕?不要使用它们

糟糕的服务?骗局!!!不要使用它们! 我通过 Skyscanner 预订了往返机票,并选择了 ExploreTrip。 我用万事达卡付款并收到了确认信息。 我去机场登机,但我的航班在我不知情的情况下被取消了。 当我联系 ExploreTrip 时,他们道歉并同意以更高的价格再给我一天,我告诉他们我想要退款。 他们告诉我,我会在 7 个工作日内收到退款,但已经过去 14 天了,经过多次电话和电子邮件后,我仍在等待我的钱。

探索之旅是个大骗局

探索之旅是个大骗局。如果我们取消机票以保留退款,我们需要支付保证费,并且再次重新安排航班,他们会收取很多钱。 这是一个大骗局。尽管有旅行禁令,但他们说航班不会取消,这是我们的规定。切勿通过该机构预订。

ExploreTrip 回复2021-05-04

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

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