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ExploreTrip

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关于 ExploreTrip

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网站
exploretrip.com
分类
旅游度假
所在地
美国
状态
待认证
差评回复率
88%(125/142 条)
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商家自述

ExploreTrip 被 TrustPilot 的经过验证的客户列为“伟大”,ExploreTrip 拥有超过 60% 的“优秀”评级,可以购买从美国和加拿大飞往世界任何地方的廉价机票。 ExploreTrip.com 提供被评为最佳在线旅游门户的集运票价,并具有最高的客户满意度。今天预订航班。

ExploreTrip靠谱吗?

ExploreTrip(exploretrip.com)在 OK.one 的综合评分为 2.1 分(满分 5 分),基于本站收录的 200 条用户评价,属于旅游度假分类,口碑较差。70% 的评价为 1 星,差评比例偏高;商家回复了 88% 的差评。数据最后更新于 2026-08-12。

用户怎么说

我之前写过一篇评论关于…

我之前在 EXPLORE TRIP 上写过一篇关于这些骗子的评论。 他们只是拒绝退还我的两张机票,尽管冰岛航空明确指示他们全额退款。他们是如此无耻,以至于他们在我的评论中发表了评论,指出他们的主要目标是客户满意度。当我联系他们要求退款时,他们试图骗取我更多的钱,并向我收取了数百美元的额外费用。最后一个渣男是JOHNSON,他要额外扣除100美元的手续费!我花了无数的时间却没有任何结果。不惜一切代价避免这些骗子!他们是坏人。我现在正在向商业改善局、美国运通和所有可能的在线平台举报!

ExploreTrip 回复2020-12-30

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Your refund is approved and your refund would be processed soon. We appreciate your patience and understanding. Thank You Exploretrip

请勿使用探索之旅

不要使用探索之旅。 我们已经与他们打交道五个多月了,才获得退款。 他们不断给我们提供不同的故事,并告诉我们退款正在进行中。 下次我们打电话时,他们说航空公司还没有退票,而实际上 Explore Trip 应该退还我们的钱。 总是联系印度呼叫中心,但可能很难理解。 他们一直告诉我们 5-7 天内回电。 目前该案已转交给州总检察长寻求协助。 读完 Explore Trip 的评论和后续回复后,一切听起来都很熟悉。 他们为每个人提供同样的线路,试图拖延和欺骗顾客。 更新:在提交 BBB 报告并向州总检察长提交后,我们在 2 周内收到了退款。 仍然要格外小心。 该机构正在做一些不寻常的事情,因为最初的收费和退款直接来自航空公司,而不是 ExploreTrip。 大多数代理机构都代表您购买门票,而这家代理机构似乎是直接购买的。 因此,如果涉及到法律问题,退款可能会遇到更多麻烦。 我无法表达足够的信息向 BBB 和州总检察长提交报告。

ExploreTrip 回复2020-12-29

Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

Explore trip是有史以来最差的旅行社

这家公司是最差的!一些白痴印度人试图从人们那里偷钱!不要和他们一起预订。我要到处举报他们

ExploreTrip 回复2020-12-21

Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

不要信任这家公司

不要信任这家公司。他们给我带来了很多麻烦,给了我确认#并飞了,我以为一切都好,但他们取消了我的机票,而且没有警告我

ExploreTrip 回复2020-12-21

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. As per our record your booking did not go through due to Credit Card Decline. Our team did try to get in touch with you to notify the same but to no avail. We also sent an email notification of the same to which we did not hear anything. However, we shall surely try to erase this experience and assure to assist you in the best possible way in future. We appreciate your patience and understanding. Thank You Exploretrip

欺诈 - 偷窃和撒谎

我接触过的最糟糕的公司。甚至要等待数月才能得到答案——这就是个笑话。他们付钱让员工撒谎、欺骗退款要求和重新预订——将他们告上法庭并报告他们的狡猾策略,他们不会让步。他们应该被禁止作为“服务”使用——公司的笑话。

ExploreTrip 回复2020-12-21

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

糟糕的公司,从我这里偷了数百美元,无视 DoT 的投诉

我在这家公司的客户支持部门经历了长达数月的噩梦(他们从 Farescan 更名了,可能是因为他们的评论太糟糕了)。航空公司取消了我的航班并批准了退款,但让我通过我购买机票的网站获得退款。他们的帮助为零,我不得不向美国交通部提出投诉。我在电话上花了无数个小时,而他们却一遍又一遍地让我绕圈子。他们搞砸我交易的方式之多简直令人费解。不要从探索之旅购买! 编辑:即使我没有发布有关哪个案例属于我的详细信息,他们还是回复了我的评论,并附上了一条关于将我的退款请求转发给航空公司的预设消息,这不是很搞笑吗?他们并不是在等待航空公司,这只是他们在每条负面评论上发布的内容,让他们看起来像是在做某事,而实际上他们并没有这样做;这表明他们的客户服务是多么卑鄙。

ExploreTrip 回复2020-12-21

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already forwarded a refund request to the airline and are waiting for the airline's approval. Once we receive the approval, the refund would be processed to you in the original form of payment. We appreciate your patience and understanding. Thank You Exploretrip

因 covid-19 取消航班

由于 covid-19 导致航班取消,我们提供了一张代金券,但重新预订的选项很少,因此无法重复使用机票。打电话,他们只是说“等等看”。帮自己一个忙,永远不要从这家公司购买产品。一点都不靠谱!!!

ExploreTrip 回复2020-12-21

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

买了从墨西哥城到…的机票

在 Explore Trip 上购买了从 墨西哥城 到 阿卡普尔科 的机票。航空公司取消航班,我要求退款。 Explore Trip 提出重新预订航班,不退款,而且他们没有向我提供我所支付费用的报表。所以我要从墨西哥城飞往巴亚尔塔港,现在航空公司不再飞往巴亚尔塔港。 Explore Trip 要求再次重新预订航班。你是认真的?我不会再乘坐 Interjet 航班,也不会再使用 Explore Trip。他们没有主动与航空公司联系退款。

ExploreTrip 回复2020-12-08

Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

远离探索之旅!

这些欺诈行为诱骗我支付 350 美元的取消费用,以获得一次性全额退款。我最终收到的退款比我支付的金额少了 200 美元,因为航空公司向我收取了取消费用。 350美元的费用原来是代理费,我没有授权。他们拒绝提供我们的电话通话记录。 我不得不与蔡斯对指控提出异议,但由于取消是通过电话完成的,我没有口头协议的证据。他们还骗我说机票不可退款,因为我后来直接打电话给航空公司,他们确认我的票价可以退还,但要罚款 200 美元。 这家公司是一个骗局,他们的客户服务代表都是骗子。

ExploreTrip 回复2020-12-04

Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

有史以来最糟糕的订票网站......

有史以来最糟糕的订票网站。过去 9 个月我一直在努力争取退款。金额是2800美元,航空公司退还给他们,但他们通过廉价手段将金额减少到2100美元,我仍然没有收到它 远离! PNR:JKDOCV

ExploreTrip 回复2020-12-04

Dear customer, We regret the inconvenience caused to you. Please be informed that Air India is not providing any refunds as of now. However, as airlines keep updating their policies, we are closely in touch with them and the moment they open the option for refund, we will expedite the same. You are requested to allow us sometime to work with the airline and get the refund processed. However, we are completely dependent upon the airline for the refund. We appreciate your patience and understanding. Thank You, Exploretrip

尽快用信用卡发起争议以获得退款

注意:所有航班均已向各机构退款。该机构仍然不想退还我的钱,所以我打电话给我的银行并与他们发生纠纷。由于我的银行和 Visa 因纠纷卷入其中,我终于能够(通过我的银行)收回我的钱。 请尽快与您的银行提出争议,这是从这些人那里拿回钱的唯一方法。您还将获得全额退款。 不要相信 Farescan/Exploretrip 人员在电话中说的任何话(计费周期、航班延误等)。只需致电您的信用卡公司并提出争议即可。

ExploreTrip 回复2020-11-30

Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Please be informed that Exploretrip does not hold on to any refund unless it is either delayed or kept pending from the airline's end. In fact, we release the amount immediately after the airline reverses the charges. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. You are also requested to send us your booking details so that we can review your case and prevent issues of this nature in subsequent times. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

这家公司是诈骗

这家公司是诈骗。我购买了往返机票,但在最后一刻被取消了。当我要求他们退款时,他们要求我额外支付 229.99 加元,我付给了他们。现在,每当我打电话给他们询问退款状态时,他们都会说我第二天再打电话,否则他们对退款一无所知。今天已经快一年了,但他们仍然没有退还我一分钱的机票,这种情况从未发生过。他们偷了我 1539.00 加元

ExploreTrip 回复2020-11-30

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already forwarded a refund request to the airline and are waiting for the airline's approval. Once we receive the approval, the refund would be processed to you in the original form of payment. Though, it is delayed from the airline's end we are closely coordinating with the airline to expedite the same. We appreciate your patience and understanding. Thank You Exploretrip

我们仍然没有收到我的…

我们仍然没有收到我的退款,客户服务和支持团队向我收取了额外费用以催促退款,说要 3 到 7 个工作日,已经 6 个月了没有退款,没有电子邮件或电话让我知道发生了什么。我很沮丧

ExploreTrip 回复2020-11-21

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. While we were in the process of trying to get a refund with the airline, you seem to have filed a chargeback with the bank for the ticket amount and this has inhibited our effort to process the refund. Hence, this case would now be handled by our Chargeback team in coordination with you and the bank. For any other queries, please write to us at [email protected] Please be informed that you would receive a call back from the CB team soon to settle this issue. However, in case of any concerns pertaining to chargeback you can send an email to [email protected] and we assure to provide full co-operation in resolving this case. We appreciate your patience and understanding. Thank You, Exploretrip

不惜一切代价避免!

我鼓励所有遇到类似问题的人前往加州总检察长网站并进行投诉! 我认为这家公司有意进行欺诈! 远离! 我于 2019 年 7 月购买了 2020 年 5 月旅行的行程。该行程被航空公司取消,我于 2020 年 5 月 2 日申请退款。我收到此消息“我们想通知您,我们已向航空公司发送了 599.56 美元的退款请求。请注意,由于退款请求量很大,航空公司不可能在通常的时限(即 1-2 个计费周期)内处理退款。 虽然我们会尽一切努力尽快将金额退还给您,但请允许最多 4-5 个计费周期来处理退款并将其发回您的帐户。” 我一直在与他们的“升级部门”来回询问更新情况,包括“请提供 ExploreTrip 和航空公司之间有关退款请求的任何/所有信件。” 在过去的两个月里,我没有收到任何回复,表明我什至向航空公司提出了退款请求。 如果您遇到类似情况,我鼓励您向 BBB 提出投诉。 提供您已要求退款的证明!如果延误是航空公司造成的,请提供证据!

ExploreTrip 回复2020-11-14

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already forwarded a refund request to the airline and are waiting for the airline's approval. Once we receive the approval, the refund would be processed to you in the original form of payment. Though, it is delayed from the airline's end we are closely coordinating with the airline to expedite the same. We appreciate your patience and understanding. Thank You Exploretrip

不退款、不回复、不客服

针对 Exploretrip 对我们原始评论的回复进行更新: 与 Exploretrip 声称的相反,航空公司已于 6 月份将付款退还给 Exploretrip,并以银行转账参考号的形式提供了证明。该参考号已与该机构的所有相关电子邮件地址共享,以便多次询问状态,但除了“我们正在检查状态”之外,我们没有收到任何回复。 我们的钱现在显然在 Exploretrip 那里,他们没有理由再扣留我们的退款,除非有别有用心的动机或有关该公司向公众隐瞒的消息。 原评论: 我们于 2019 年 10 月通过 Exploretrip.com 购买了两张 2020 年 3 月航班的机票。由于疫情影响,航班被取消,航空公司(海湾航空)于 6 月份将机票价格全额退还给 Exploretip.com,并提供证明(ARN-收单机构参考号)。尽管我们在过去几个月里多次通过电子邮件联系他们的客户服务,让他们给我们退款,但他们除了拖延流程并将反应迟钝归咎于疫情之外,什么也没做。现在是十一月,我们仍在等待他们采取行动。我猜他们的做法是保留从航空公司获得的任何退款,而不关心客户是否再次使用他们的服务。

ExploreTrip 回复2020-11-14

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already forwarded a refund request to the airline and are waiting for the airline's approval. Once we receive the approval, the refund would be processed to you in the original form of payment. Though, it is delayed from the airline's end we are closely coordinating with the airline to expedite the same. We appreciate your patience and understanding. Thank You Exploretrip

我一直在联系 ExploreTrip 来…

自 2020 年 2 月起,我一直在联系 ExploreTrip 寻求航班退款,但因疫情取消了航班,直到现在我还没有收到任何退款。

ExploreTrip 回复2020-11-14

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already forwarded a refund request to the airline and are waiting for the airline's approval. Once we receive the approval, the refund would be processed to you in the original form of payment. Though, it is delayed from the airline's end we are closely coordinating with the airline to expedite the same. We appreciate your patience and understanding. Thank You Exploretrip

他们的客户服务很糟糕

他们的客户服务很糟糕,我和 Rocky 谈过,我向他解释说,我取消了航班,自 2020 年 6 月以来一直期待退款, 他表示他们已经发出了“请求” 对于退款。我在取消电子邮件中注明,并没有说明他们会“要求”我退款,他回复得很好,你显然还没有收到。 这位员工的大胆。 现在已经是十一月了,这太荒谬了。

ExploreTrip 回复2020-11-14

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already forwarded a refund request to the airline and are waiting for the airline's approval. Once we receive the approval, the refund would be processed to you in the original form of payment. We appreciate your patience and understanding. Thank You Exploretrip

正在等待我过去 8 个月的退款

过去 8 个月我一直在等待 Exploretrip 的退款。每次我打电话,他们都告诉我他们已经升级了此事,但​​什么也没发生。永远不要向他们订票,因为他们无法提供服务。我确信他们会通过自动回复来回复此评论。

ExploreTrip 回复2020-11-03

Dear Customer, We regret the inconvenience caused to you. However our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already forwarded a refund request and is under process. The refund should reflect in your account soon. We appreciate your patience and understanding. Thank You Exploretrip

永远不要向他们预订!

正如许多其他人所提到的,Explore Trip 的所有客户服务代理都不断拖延我们要求退款。我强烈建议不要在他们那里预订任何航班。在电话中,他们多次提到已在公司内部将此事上报,但已经过去 6 个多月了,却没有任何结果。卡塔尔航空一直提到他们已转至Explore之旅,但并没有任何结果。我确信他们会对这篇评论表示不满,但阅读这篇评论的人应该避免向他们预订。我强烈建议直接向航空公司预订。多付一点钱,但万一发生什么事情,你拿回钱的机会就更大了。

ExploreTrip 回复2020-10-30

Dear Customer Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip

最糟糕的经历!可悲的客户服务

最糟糕的经历!客户服务代表在家工作,他们几乎听不懂你在说什么。他们对电话本身感到沮丧。我应该从 Expedia 预订机票。 我正在编辑我的评论,因为 Exploretrip 似乎不明白为什么我给他们 1 星评级。我希望我能给 0 星...我只是对他们的客户服务代表的低标准感到沮丧。您需要至少给他们打电话 5-6 次,然后才能在电话中找到明智的代表。所有代表都如此无私,听起来如此糟糕。他们的沟通方式如此突然。我真的很想知道这些代表是如何找到工作的。没有一个代表一点也不热情。

ExploreTrip 回复2020-10-23

Dear customer, We regret the inconvenience caused to you. Please be informed that Air India is not providing any refunds as of now. However, as airlines keep updating their policies, we are closely in touch with them and the moment they open the option for refund, we will expedite the same. You are requested to allow us sometime to work with the airline and get the refund processed. However, we are completely dependent upon the airline for the refund. We appreciate your patience and understanding. Thank You, Exploretrip

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