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ExploreTrip

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关于 ExploreTrip

数据更新
网站
exploretrip.com
分类
旅游度假
所在地
美国
状态
待认证
差评回复率
88%(125/142 条)
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商家自述

ExploreTrip 被 TrustPilot 的经过验证的客户列为“伟大”,ExploreTrip 拥有超过 60% 的“优秀”评级,可以购买从美国和加拿大飞往世界任何地方的廉价机票。 ExploreTrip.com 提供被评为最佳在线旅游门户的集运票价,并具有最高的客户满意度。今天预订航班。

ExploreTrip靠谱吗?

ExploreTrip(exploretrip.com)在 OK.one 的综合评分为 2.1 分(满分 5 分),基于本站收录的 200 条用户评价,属于旅游度假分类,口碑较差。70% 的评价为 1 星,差评比例偏高;商家回复了 88% 的差评。数据最后更新于 2026-08-12。

用户怎么说

已经六个月了,仍在等待我们的退款

我们从他们那里买了四张机票,土耳其航空公司因为 Covid-19 取消了行程,立即批准退款,并在 48 小时内退款。 但开始退款流程的Explore Trip公司告诉我们,每张机票必须支付一定的费用,所以我们支付了3到4百,以Covid-19为借口向人们收取额外费用是违法的,六个月后,几乎每两周给他们打电话和发电子邮件后仍然没有退款。土耳其航空公司和美国国务院告诉我们退款可以在几个工作日内完成,但这家公司太糟糕了,在航空公司批准几个月后保留退款是欺诈,我们需要美国政府调查他们的业务,因为这是非法的,是对他们客户的侮辱。 所有顾客都是他们虐待行为的受害者,请一起对该公司提起集体诉讼。他们非常可怕。

ExploreTrip 回复2020-10-19

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

我不再信任这家公司,直接致电您的航空公司。

我不再信任这家公司了。他们告诉我要留2-3个月才能取消退款。然后他们说再待 1-2 个月,所以我打电话给土耳其航空公司,他们确认他们支付了我的退款。我打电话给他们并告诉他们土耳其人已付款给他们然后他们承诺在 8-10 天之前收到我的退款。 该公司限制客户的退款并 收取服务费,所以当他们不诚实时,他们应该得到所有这些评论。 参考我的第一次评论,两周后,即今天 2020 年 11 月 2 日,我给他们打电话,他们一次又一次地说同样的借口,还要求再等待 7-10 天。 这家公司出了问题。 这是我争取权利的唯一途径。

ExploreTrip 回复2020-10-20

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

已经五个月了,还在等待我们的退款

我想我一生中从未如此沮丧过。我们从他们那里买了两张机票,航空公司因为 Covid-19 取消了行程。为了启动退款流程,ExploreTrip 告诉我们每张票必须支付 50 美元,所以我们支付了 100 美元,五个月后,几乎每两周给他们打电话后仍然没有退款。他们还拒绝以书面形式向我们发送无法退款的信息,因此至少我们可以从信用卡中取回这笔钱。现在他们说如果您想要退款,请与航空公司联系。我希望他们从他们使用的服务中得到与对待我们相同的待遇。他们太可怕了。

ExploreTrip 回复2020-10-19

Dear Customer, Thank you for your review We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Please be informed that our team in touch with the airline to get the refund expedited. You are requested to give us few more days to get the refund processed. We appreciate your business with us. Thank you, Exploretrip

等待退款

在新冠疫情爆发之前,我通过 Explore Trip to Israel 购买了 4 张门票,价格很优惠。我几个月前取消了机票,正在等待退款。等了几个月退款后,我联系了 Explore Trip。他们一个月前承诺退款。从那以后我又打了几次电话。当我打电话时,他们接听并且很有礼貌,但说退款正在由航空公司处理,我需要耐心等待。几个月前我取消了与航空公司的联系,所以这对我来说没有意义。今天我被告知我需要“再等 20-25 天”才能获得退款。

ExploreTrip 回复2020-10-19

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

该公司的工作原则是……

该公司以诈骗无辜者为原则。我在 2019 年 3 月预订了 2019 年 12 月巴拿马航空公司的机票 - 探索旅行参考号 - V7B66G 从多伦多飞往圣地亚哥的航班。这是在 Covid 19 之前发生的事情。航空公司更改了航班时刻表并提供全额退款。不幸的是,预订是通过 ExploreTrip.com 进行的,他们直接将钱退给了他们。自从我提出2500加元的退款申请以来已经10个月了,我还没有拿回我的钱。尽管在过去 10 个月里它打了 200 多个电话,并交换了 100 多封我本人和航空公司确认的电子邮件,但他们还是给我撒了谎。公司怎么可能需要10个月的时间来处理退款。 该公司的策略是以比竞争对手便宜 50-75 美元的价格出售门票,以吸引人们在其网站上订票。一旦预订了机票,他们将确保如果您取消预订或从航空公司获得退款,他们将欺骗您并拿走您辛苦赚来的钱。我想他们肯定欺骗了数千名无辜的旅行者并抢走了他们辛苦赚来的钱。

ExploreTrip 回复2020-10-19

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. In your case , we are in touch with the accounting team of the airline since it is an old booking. We hope to resolve this at the earliest. For any further assistance, we request you to reach us [email protected] We appreciate your patience and understanding. Thank you, Exploretrip

不要使用这个阴暗网站预订(警告!)

只是不要使用这个网站。联系某人或因取消而获得退款都是一个笑话。由于新冠肺炎,3 人或 3 人获得了 3017.25 美元的“信用”退款。惊喜,惊喜。在尝试重新预订航班时,如果尝试通过致电服务台进行预订,新航班每人要多出 540 美元(或多出 2040 美元)。在 exploretrip 网站上,该细分市场的当前价格为每人 1219 美元,总计 3657 美元。新的差价不再是 640 美元,而是接近 2000 美元。如果这不是骗人,我不知道还有什么才是。

ExploreTrip 回复2020-10-19

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. As per our record, you have already been assisted with the date change. For any further assistance, we request you to reach us [email protected] We appreciate your patience and understanding. Thank You, Exploretrip

快速又简单

快速又简单。期待收到更多个性化优惠。

ExploreTrip 回复2020-10-19

Dear Customer, We thank you for your feedback and appreciate your business with us. We shall surely try to live uptown your expectation. Looking forward to serve you in future. Thank You Exploretrip

嗨,LOOT,LOOT,LOOT 切勿使用它。

嗨, 背景:我以 938 美元的价格预订了一张从芝加哥飞往印度海得拉巴的往返机票(印度航空),并于 2020 年 4 月付款。我的朋友在另一个网站(cheapoair)预订了相同日期的机票 由于大流行,所有航班都取消了,我应该获得 938 美元的积分。 现在:我想11月份去旅行,打电话给exploretrip预订。网站上显示的我约会的费用是 768 美元。 电话 1(姓名:Ana):要求预订并被告知我必须支付 360 美元的超额费用,我很震惊地知道这一点。她告诉我她的轮班将在 10 分钟内完成。 电话 2(姓名:Denzel):10 分钟后打电话给另一位代表,他说我必须支付 148.17 并将 PNR 发送到我的电子邮件。我说我明天付款,并想打电话给另一位代表。 电话3(姓名:Arya):她一开始报价是320美元,在告诉我之前和Denzel的电话后,她最终把价格降到了220美元。 每个人都试图使用称为 Vande Bharath 费的费用来收取额外费用。(我已经向印度航空查询过,并了解到 11 月,它不适用于我) 现在,我终于感到沮丧了,我的旅程的最终价格达到了 241 美元,我提供了我的卡详细信息,他们就收费了。 事实上,我应该从他们那里得到 100 美元的退款,但他们试图收取额外费用以获得佣金,并命名为“vande bharath Tax”,我被收取了 241 美元。 我的朋友今年 11 月和我一起旅行,他从另一个网站免费更换了它。 切勿使用像 Exploretrip 这样的虚假抢劫网站进行预订,即使该网站上显示的价格更便宜。 附注- 亲爱的探索之旅,我不需要你的道歉。只需退还我 241 美元即可。和这样不道德的人在一起让我感到恶心。

ExploreTrip 回复2020-10-01

Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. One of our travel experts will call you shortly with a prompt assistance. We appreciate your business with us. Thank You, Exploretrip

我于 2019 年 9 月购买了机票

我于 2019 年 9 月购买了机票,PNR - MEORVA,但由于 5 月份的新冠肺炎 (covid-19),航班被取消。他们拒绝退款并提供了一张有差价的代金券,但我拒绝了。我问是否可以选择其他目的地,他们说不。 我刚刚打电话询问是否可以更改目的地(2020年10月),并说优惠券已过期。 这完全是盗窃行为。我从来不写评论,但读完其他评论后,我感到受到启发。 远离这家公司。 妮可 我已经与你们的一位代表谈过,他坚持认为目的地不能改变。在我写了一封关于这个问题的电子邮件后,问题得到了解决,我可以更改目的地。我给你们的一位代表回了电话,也遇到了同样的问题,直到我读了他收到的电子邮件。然后就是,“哦。”好的。他找人求证,花了大约20分钟,终于解决了。非常感谢您的帮助。我期待着 covid-19 不会出现,因为这将是我很长一段时间内的最后一次旅行。再次感谢您。妮可

ExploreTrip 回复2020-10-05

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. As per our record, one of our representatives has already assisted you and resolved your issue. In case , you are still not satisfied and want further assistance, you are requested to send an email to [email protected] Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

还在等待退款

还在等退款吗?第二波新冠病例出现了,这些人仍然想偷你的钱!这是荒谬的,这个骗子想给我积分,他们知道作为一名美国公民,如果现在和不久的将来都因为新冠疫情而无法使用国际航班,怎么能获得积分。请把钱退给我 我知道有数百人要求同样的事情,就像欧罗巴航空公司告诉我的那样,你需要退款,因为无论预订什么情况,航空公司都允许退款,你知道程序,但你作为一个骗局公司想要保留所有受害者的钱,这是可悲的..把钱还给人们!别再做欺诈和无意义的事情了。不惜一切代价避免向这个骗子预订或请求服务!

ExploreTrip 回复2020-09-25

Dear Customer, Thank you for your email. We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. Please be informed that as per the airline's policy this ticket is Non-Refundable and as a travel agency we ought to abide by the airline's policy However, due to COVID-19, Airline allows passengers to redeem an e-voucher/credit voucher for the total amount of their booking, valid for one year from the date of issuance without any penalty but fare difference is applicable, if any. We also tried calling you but could not get in touch. You are also requested to contact the airline and get us an approval for the refund. In case we get an approval we would not have any problem in issuing a refund to you. We will also try to contact you again in order to assist you better. We appreciate your patience and understanding. Thank You, Exploretrip

可怕的经历

可怕的经历!新冠疫情取消后重新预订是世界上最困难的事情。三天内,我与 5 位不同的经纪人(科林、卡洛、贝利、纳达尔、丹泽尔)进行了交谈。每次我打电话时,我都会被要求在已经支付的机票费用基础上支付 200 美元、80 美元、132 美元、81 美元的公平差价。两个电话相隔不到 2 小时。我打电话,但电话掉线了。我被对着(纳达尔)大喊大叫,我不断被打断(纳达尔、丹泽尔),我被告知主管会回电,我被搁置了大约 42 分钟,一个小时后电话就挂断了,同时仍处于搁置状态。避开探索之旅!他们的客户服务方式还有很多不足之处。他们给人的印象是无能、粗鲁、抢钱的骗子。最后,我直接去找航空公司,把事情搞定了。

ExploreTrip 回复2020-09-25

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We will surely investigate the matter and deal with the people concerned in highest stringent manner. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers and for that we shall contact you soon and provide with the best solution.. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. Thank You, Exploretrip

糟糕的经历

糟糕的公司不要和他们预订。我们一直在等待 2020 年 6 月取消的航班退款。他们说需要 2-3 个账单才能付款,但我仍在等待。永远不要再使用公司

ExploreTrip 回复2020-09-22

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 Due to COVID-19 crisis most of the airlines are taking longer than usual to process the refunds hence that could be the reason for the delay in processing your refund. You are requested to send us your booking details so that we can investigate and try to expedite the process. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Your's sincerely Exploretrip

永远不要再使用这家公司!

永远不要再使用这家公司! 我二月份从他们那里买了票,但由于 Covid-19 不得不取消。然而,经过多次电话后,花了大约3个月的时间才拿到第一部分信用证。但已经快6个月了,我仍然没有得到第二部分的学分。每次我打电话时,他们都告诉我仍在进行中,他们正在加快速度。 我永远不会再使用这家公司。

ExploreTrip 回复2020-09-21

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

永远不要再使用

预订了 2020 年 1 月的航班,他们给了我积分(6 月)取消航班(新冠肺炎)的积分,仅在 1 月 21 日之前有效。尝试使用积分航空公司,但 9 月仍不飞行。我的积分仅在 1 月 21 日之前有效。尚未延期,也未回复有关问题的电子邮件。 请注意,本公司的航空公司积分可以直接与 (Amadeus) 各家航空公司一起使用,它可以免除您处理探索旅行的烦恼。

ExploreTrip 回复2020-09-15

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

可怕的、误导性的、诈骗公司

可怕的、误导性的、诈骗公司。 我申请了从美国飞往中国的航班退款。这次旅行计划已久,但由于新冠疫情,这不再是一个选择。我通过 ExploreTrip 预订的,这是一个巨大的错误。他们告诉我他们会给我退款,但随后在近六个月的时间里继续拒绝我。打了几十个电话,发了几十封电子邮件,仍然没有任何进展。我最终不得不通过美国银行退款,谢天谢地,这很有效。但我百分百不推荐这家公司。

ExploreTrip 回复2020-09-01

Dear Customer, 
 Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. 
 We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. 
 Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. 
 Thank you for your patronage, we shall try our level best to resolve this in your favour. 
 Thank You, Exploretrip

我发帖是为了说,尽管……

我发帖是为了说,尽管公司说他们会跟进我,但已经 6 个月没有回复或退款了。我通过土耳其航空预订了 2020 年 3 月 24 日从布达佩斯飞往伊斯坦布尔的 exploretrip 航班 - 由于匈牙利政府因新冠肺炎 (COVID-19) 疫情而关闭登机,该航班被取消。我与土耳其航空确认我应该获得退款。我的父亲通过土耳其航空公司预订了机票,并且没有任何问题地获得了全额退款,因为他是直接通过土耳其航空公司预订的。我打电话给 exploretrip,他们说我的案件将被安排退款,但最多可能需要 30 天。我今天再次打电话,半个月后跟进,因为我还没有收到退款。他们让我等待 30 分钟以便与航空公司联系。他们回来说他们已经与他们的团队(而不是航空公司)进行了交谈,并且我没有资格获得退款。我告诉他们这些信息不正确,因为我直接与航空公司交谈,并且他们的团队早些时候向我提供了其他信息。他们告诉我打电话给航空公司以获得豁免费用代码。我打电话给航空公司,他们说没有这样的事情。 我支付了我没有收到的服务费用。我再次打电话解释此事,他们说航空公司在撒谎,并且它不适用于 200 美元以下的航班。 Exploretrip 多次改变了他们的说法。他们多次对我撒谎,并改变说法,只是为了保住我的钱。在世界大流行期间,这是不诚实和自私的。我真的很需要钱,我只想退款。

仍在处理退款

我通过 Exploretrip 为我的阿姨们预订了两张飞往特立尼达的机票作为节日礼物。其中一人几周后心脏病发作,并被建议在可预见的未来不要旅行。我打电话给 Exploretrip,就此事与几个人进行了交谈,并发送了他们要求的所有医疗文件,以证明她有健康状况。几经周折,他们同意给我退票,并将请求发送给加勒比航空。现在已经8个月了,每次的答复都是已经退款,在退款的过程中,他们还没有收到请求,他们不知道还是要再等3个月。我只知道他们取消了两个座位。和我交谈过的几个人都挂断了我的电话,让我等一下然后离开,然后把我交给另一个人,而我从来没有提高过声音。而且他们似乎没有我的投诉文件,所以我每次打电话都必须重复这个问题。将来我会花额外的钱向航空公司或信誉良好的代理机构预订。

ExploreTrip 回复2020-08-19

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already forwarded a refund request to the airline and waiting for their approval.Due to COVID-19 crisis most of the airlines are taking longer than usual to process the refunds hence you are requested to give us sometime to get the refund processed to you. We appreciate your patience and understanding. Thank You, Exploretrip

这更糟糕!诈骗公司!偷你的钱!

这更糟糕!避免避免避免! 他们偷你的钱。 由于新冠肺炎 (COVID-19) 疫情,我们的航班被取消。他们不会退款,但航空公司会退款。他们为您提供一年内飞行的积分,但当我们甚至不知道这种流行病会持续多久时,我们怎么可能将其用于不同的日期。 他们不会给你退款,你尝试安排明年2021年底,但他们又骗你说没有航班!当有航班时,当您在实际航空公司网站上查看时。 我将与我的律师交谈并获取此第三方探索之旅。他们是一家诈骗公司! 我建议你无论如何都要避开这个地方。 如果您也经历过同样的事情,我也很乐意向我的律师提供您的信息。

ExploreTrip 回复2020-08-19

Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We have already forwarded a refund request to the airline and waiting for their approval.Due to COVID-19 crisis most of the airlines are taking longer than usual to process the refunds hence you are requested to give us sometime to get the refund processed to you. However, we are completely dependent upon the airline for the refund. We hope to get the approval from the airline at the earliest so that we can close this case in your favour. We appreciate your patience and understanding. Thank You, Exploretrip

特雷斯莫韦斯公司

Tres mauvaise compagnie, nous avons Reserves un voyage montreal cancun, 坎昆 蒙特利尔 从坎昆 le 10 avril 出发, vol a ete annulé nous n’avons pas été prevenus, nous désirons un remboursement des billets retour Puisque ce vol a ete annulee, notre booking est avec une co aerienne et personne ne nous 回应,nous avons尊重合同的一部分,il ont debité notre carte de Credit,mais eux拒绝d’honorer leur合同。 我是骗子。我们 75 人中的一位生病了,所以我们不再旅行。他们从我们这里偷走的钱是我们真正需要的,所以你可以把你的代金券放在阳光照不到的地方,或者用它来支付我们的药物费用。 这太荒谬了,谢谢你阻止这个骗局

ExploreTrip 回复2020-08-18

Dear Customer, Thank you for contacting us. We apologize for the inconvenience caused to you. Please be informed that as per the airline's policy this ticket is Non-Refundable and as a travel agency we ought to abide by the airlines policies. However, due to COVID-19 Interjet Airlines allows passengers to redeem an e-voucher/credit voucher for the remaining value of their booking, valid for one year from the date of issuance where there would be no rebooking fee but fare difference would apply ,if any. Since, yours' is a partially used ticket, it is now under the airline's control . You can send us an email at [email protected] for further assistance. Thank you, Exploretrip

糟糕的公司不要跟他们预订

糟糕的公司不要和他们预订。我们一直在等待 12 月份取消的航班退款。这是新冠疫情之前的情况。现在已经是八月了,他们的借口是什么?我刚刚和他们通完电话,他们说我们仍在等待您的退款消息,尽管我们收到电子邮件说退款应该已经存入,而我们的信用卡公司却另有说法。他甚至说“女士走开”?如果我粗鲁的话,我明白了...但是等了 8 个月,这就是你的回应?!?!?再见。希望他们破产!

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