Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Dear Customer,
Thank you for your review
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Please be informed that our team in touch with the airline to get the refund expedited.
You are requested to give us few more days to get the refund processed.
We appreciate your business with us.
Thank you,
Exploretrip
在新冠疫情爆发之前,我通过 Explore Trip to Israel 购买了 4 张门票,价格很优惠。我几个月前取消了机票,正在等待退款。等了几个月退款后,我联系了 Explore Trip。他们一个月前承诺退款。从那以后我又打了几次电话。当我打电话时,他们接听并且很有礼貌,但说退款正在由航空公司处理,我需要耐心等待。几个月前我取消了与航空公司的联系,所以这对我来说没有意义。今天我被告知我需要“再等 20-25 天”才能获得退款。
ExploreTrip 回复2020-10-19
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
In your case , we are in touch with the accounting team of the airline since it is an old booking.
We hope to resolve this at the earliest.
For any further assistance, we request you to reach us [email protected]
We appreciate your patience and understanding.
Thank you,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
As per our record, you have already been assisted with the date change.
For any further assistance, we request you to reach us [email protected]
We appreciate your patience and understanding.
Thank You,
Exploretrip
Dear Customer,
We thank you for your feedback and appreciate your business with us.
We shall surely try to live uptown your expectation.
Looking forward to serve you in future.
Thank You
Exploretrip
Dear Customer,
We regret the inconvenience caused to you and thank you for your feedback.
One of our travel experts will call you shortly with a prompt assistance.
We appreciate your business with us.
Thank You,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
As per our record, one of our representatives has already assisted you and resolved your issue.
In case , you are still not satisfied and want further assistance, you are requested to send an email to [email protected]
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Dear Customer,
Thank you for your email.
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Please be informed that as per the airline's policy this ticket is Non-Refundable and as a travel agency we ought to abide by the airline's policy
However, due to COVID-19, Airline allows passengers to redeem an e-voucher/credit voucher for the total amount of their booking, valid for one year from the date of issuance without any penalty but fare difference is applicable, if any.
We also tried calling you but could not get in touch.
You are also requested to contact the airline and get us an approval for the refund. In case we get an approval we would not have any problem in issuing a refund to you.
We will also try to contact you again in order to assist you better.
We appreciate your patience and understanding.
Thank You,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We will surely investigate the matter and deal with the people concerned in highest stringent manner.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers and for that we shall contact you soon and provide with the best solution..
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Due to COVID-19 crisis most of the airlines are taking longer than usual to process the refunds hence that could be the reason for the delay in processing your refund.
You are requested to send us your booking details so that we can investigate and try to expedite the process.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Your's sincerely
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have already forwarded a refund request to the airline and waiting for their approval.Due to COVID-19 crisis most of the airlines are taking longer than usual to process the refunds hence you are requested to give us sometime to get the refund processed to you.
We appreciate your patience and understanding.
Thank You,
Exploretrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have already forwarded a refund request to the airline and waiting for their approval.Due to COVID-19 crisis most of the airlines are taking longer than usual to process the refunds hence you are requested to give us sometime to get the refund processed to you.
However, we are completely dependent upon the airline for the refund.
We hope to get the approval from the airline at the earliest so that we can close this case in your favour.
We appreciate your patience and understanding.
Thank You,
Exploretrip
Tres mauvaise compagnie, nous avons Reserves un voyage montreal cancun, 坎昆 蒙特利尔 从坎昆 le 10 avril 出发, vol a ete annulé nous n’avons pas été prevenus, nous désirons un remboursement des billets retour Puisque ce vol a ete annulee, notre booking est avec une co aerienne et personne ne nous 回应,nous avons尊重合同的一部分,il ont debité notre carte de Credit,mais eux拒绝d’honorer leur合同。 我是骗子。我们 75 人中的一位生病了,所以我们不再旅行。他们从我们这里偷走的钱是我们真正需要的,所以你可以把你的代金券放在阳光照不到的地方,或者用它来支付我们的药物费用。 这太荒谬了,谢谢你阻止这个骗局
ExploreTrip 回复2020-08-18
Dear Customer,
Thank you for contacting us. We apologize for the inconvenience caused to you.
Please be informed that as per the airline's policy this ticket is Non-Refundable and as a travel agency we ought to abide by the airlines policies.
However, due to COVID-19 Interjet Airlines allows passengers to redeem an e-voucher/credit voucher for the remaining value of their booking, valid for one year from the date of issuance where there would be no rebooking fee but fare difference would apply ,if any.
Since, yours' is a partially used ticket, it is now under the airline's control .
You can send us an email at [email protected] for further assistance.
Thank you,
Exploretrip