ExploreTrip 被 TrustPilot 的经过验证的客户列为“伟大”，ExploreTrip 拥有超过 60% 的“优秀”评级，可以购买从美国和加拿大飞往世界任何地方的廉价机票。 ExploreTrip.com 提供被评为最佳在线旅游门户的集运票价，并具有最高的客户满意度。今天预订航班。
ExploreTrip（exploretrip.com）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 200 条用户评价，属于旅游度假分类，口碑较差。70% 的评价为 1 星，差评比例偏高；商家回复了 88% 的差评。数据最后更新于 2026-08-12。
好 很好很好
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip
他们没有通知我我的航班被取消。我要求退款，但他们已经超过两周没有回复，我不得不再次打电话给他们。但他们就像“这不是我们的责任”并让我给航空公司打电话。难以置信..请不要使用这家公司！不要浪费你的钱。
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon. Thank you for your patronage, we shall try our level best to resolve this in your favour. Thank You, Exploretrip
我很快就得到了确认，谢谢
Dear Customer, Thank you for taking out time from your busy schedule to write to us and sharing your feedback. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to give the best standard of service. We appreciate your kind words which will help us to serve our customers better and live up to their expectation. Looking forward to serve you again. Thank you, Exploretrip
我被收取了选座费用，当我选择座位时显示为 0 美元。他们甚至没有向我展示从我的卡中扣除金额之前将收取的最终金额。看来这些人开展业务的方式确实不透明。
Dear Customer, We regret the inconvenience caused to you and thank you for your feedback. One of our travel experts will call you shortly with a prompt assistance. We appreciate your business with us. Thank You, Exploretrip
我不仅收到了多封包含相同信息的电子邮件，而且每当我点击这些电子邮件中的“查看我的行程”时，它都不会显示任何行程。 老实说，我几乎没有想到我得到了航班，直到我下载了航空公司应用程序并看到航班出现在那里。这不是一个运转良好的网站，但在每年的这个时候以及相对最后一刻为我的航班提供了很好的价格。
尊敬的顾客， 感谢您在百忙之中抽出时间给我们写信，表达您对我们的服务未能达到您的期望的不满。 在 Exploretrip，我们的主要目标是确保各个级别的客户满意度最高，并立即找到最合适的方法来解决他们的问题。我们要求您通过 [email protected] 与我们联系，并提供完整的详细信息以检索您的预订，并且在调查后，如果这是我们的过错，我们将采取必要的行动来恢复您对我们的信心。 此外，我们将评估您的投诉，以扣除我们可以采取的措施，以防止以后出现此类性质的问题。 对于您可能遇到的困难，请接受我们诚挚的歉意。我们的愿望是让您成为我们最尊贵的客户之一，希望尽快收到您的来信。 感谢您的惠顾，我们将尽最大努力为您解决此问题。 谢谢你 探索之旅
现在他们与 unpub.com 链接，他们会给你 50 美元的折扣，但后来开始发送电子邮件，向他们发送你的信用卡副本和政府签发的身份证，这很可疑，为什么有人需要你的卡正面和背面的副本。这显然是一个陷阱。小心点。
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip
你们给我发了一封电子邮件，说我的预订由于价格上涨而没有成功，然后试图让我多付 200 美元，当我没有表现出兴趣时，你们就按原价处理了。之后我又去别的地方买了一张票。这是极其错误的做法，我应该向商业改进局举报。
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good. We appreciate your business with us. Thank you for your patronage. Regards, Exploretrip
我有点担心我的门票是欺诈/骗局。他们没有，我可以飞，我对最终结果很满意。但我必须说，客户服务不好，预订确认有些东西不起作用。另外，我的机票上的中间名有问题（这是错误的），这是我的错，他们向我收取了 125 美元来解决这个问题。最后还是没修好，反正我可以飞，但他们还是多收了125。 更新：客户服务人员联系了我，他们退还了我 125 美元。我现在很满意，在原来的评价基础上加了一颗星。
Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced. Appreciate your patience and understanding. Thank You, Exploretrip
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your satifaction for our services. This will surely help us do good. We appreciate your business with us. Thank you for your patronage, Regards, Exploretrip
到目前为止相当平均。他们要求我做的唯一的草图就是给我的信用卡拍一张照片，正如他们所说，确认是你付款的
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip
我收到了电子邮件确认，他们将退还我的机票。 他们退还了部分费用。 但他们从未退还剩余的 2060 美元。 我给他们打了至少10次电话。 每次我打电话，他们都说退款需要2-3个计费周期。 现在已经 16 个月了，仍然没有退款。 上次我打电话时，他们说他们不会退还剩余费用，即使有书面确认。 我正在考虑联系律师。 废话已经够多了。
PNR 无法在土耳其航空公司应用程序中使用
Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced. Appreciate your patience and understanding. Thank You, Exploretrip
便宜且易于使用。到目前为止，体验很好。
Dear Customer, We appreciate you taking out time to give your feedback. This would certainly help and encourage us to do good and serve our customers better. We appreciate your business with us. Thank you, Exploretrip
我不想给任何星星，但它不允许我.. 可怕的可怕的经历。钱钱钱。自 2021 年 6 月以来一直与他们打交道。布雷特和埃弗雷特。由于我父亲住院无法乘坐飞机，所以第一次花了我 50 美元一张机票。现在11月我花了90美元一张机票，因为他们错误地让我从南卡罗来纳州查尔斯顿出发，而不是我居住的西弗吉尼亚州查尔斯顿。我住在西弗吉尼亚州查尔斯顿。我在电话里纠正了布雷特好几次。仍然预订了我们 5 个人从南卡罗来纳州查尔斯顿出发，而不是西弗吉尼亚州查尔斯顿，距离我家 7 小时路程。 因为他们的错误想要向我收取每张票 90 美元的费用。如果我付钱的话，他们就不能让我们乘坐同一航班或同一时间。这意味着我的爱彼迎无法使用，也无法退款，也无法从机场租车。我哭了一整天。现在，我们将失去所有的钱，并与我年迈的父亲一起开车，他患有骨盆骨折、关节炎和神经病，并且一直感到疼痛。我对他们的错误感到非常悲伤和不安。
Dear Customer, We regret the inconvenience caused to you. However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced. Appreciate your patience and understanding. Thank You, Exploretrip
最差的服务，贪婪的不专业的经营者。在新冠疫情爆发之前，我花了约 1100 美元预订了飞往印度的航班，但被航空公司取消了。我要求退款，他们只提供了约 400 美元，说其中包括“内部费用”。我接受了这笔金额，他们说航空公司不会给予任何退款，我们已添加原始金额作为购买机票的积分。现在一年后，我要求订票，他们说哦，你的退款两天前就处理好了。！！！我再也不会使用这样的服务了。 更新 - 在这次审查之后，ExploreTrip 的一个人联系我并解释了原因。尽管我对解释不完全满意并且损失了> 50%的钱。我很满意他们尝试了并给了我 200 美元。
我和詹姆斯或詹姆斯交谈。他非常无知，当我问他是否会说西班牙语或者我是否可以用西班牙语询问时，他只是说不，你英语说得很好，你必须这样做。听着：你们是一家旅游公司，所以你们可以使用各种语言进行交流。准备好说不，我不会说西班牙语，但让我们尝试一下或更专业的东西！我感觉很糟糕，因为我无法解决我的问题
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip
我在 Exploretrip 上订了往返机票，价格很优惠，两人约 100 美元，出发和回程的航班都是不同的航空公司。我在第一程航班上没有遇到任何问题，但当需要办理瑞安航空返程航班的登机手续时，Exploretrip 糟糕的商业行为和客户服务让我睡了一晚，耽误了一天的行程，而且比原来的机票价格（130 美元）还要多。自从这件事发生以来，我一直与客户服务部门保持联系，但他们仍然没有解决问题。不惜一切代价避开这家公司！ 那么发生了什么？我无法办理登机手续，因为 Exploretrip 没有使用我的电子邮件进行预订。这意味着我无法按照瑞安航空的政策提前办理登机手续并添加优先状态/支付我的随身行李费用。我后来发现他们有另一个“第三方供应商”，而不是仅仅向我提供所使用的电子邮件，他是唯一可以完成入住的人。我从未被告知此事，也没有机会要求在网上购买 12 欧元、在机场购买 60 欧元的行李。因此，我在度假时花了几个小时寻找 wifi，按照客户服务人员的要求“在 2-3 小时内回电，我们将能够为您提供用于预订的电子邮件”，并得到“仅 30 分钟”的承诺（上午 8 点的航班在午夜），没有一个代表告诉我我无法自行办理登机手续（因为后来另一位代表告诉我，这是瑞安航空预订的已知协议）。直到凌晨 3:52（办理登机手续关闭前 8 分钟）我才收到通过电子邮件发送的航班登机牌——没有行李。所以，在机场，我几乎没有睡觉，因为我不确定我们是否能够登机，并且不断醒来查看我的电子邮件；然后，我被要求支付每人 60 欧元才能将行李送上飞机，而如果我前一天自己办理的话，需要花费 24 欧元。 快进到我回家的日子。我已经多次致电客户服务部，让他们有机会纠正这种情况，并补偿我因他们的不良做法而产生的额外费用（他们不应该出售无法在足够的时间为客户办理登机手续或访问/更改/添加行李的航班）和客户服务部（如果他们无法向我提供他们应该告诉我的信息，而不是花费我一整天的假期，导致我“多出2-3个小时”，尽管这笔费用没有反映在我提交的收据中），并已将其升级与主管。发生了什么事？我也得到了同样的战术！ “我们的主管将在 24-48 个工作小时内给您打电话。对于给您带来的不便，我们深表歉意” 你猜怎么着？已经三个星期了！在那段时间里，除了我打电话跟进之外，没有任何联系。 请不要使用这家公司。请将您的业务转移到其他地方。请从我的错误中吸取教训。请保护你的时间、睡眠和金钱，远离那些显然不尊重他们的人。
Dear Customer, Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service. At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at [email protected] with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times. Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. Thank you for your patronage we shall try our level best to resolve this in your favour. Thank You Exploretrip
共 200 条符合条件的评价
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