EZCosplay offers best quality Dulex cosplay costumes, anime Cosplay video games costumes, Naruto, Bleach, Final Fantasy, cosplay accessories, masks, Props, makeup, wigs and hot sexy costumes at low prices. We are wholesaler in all over the world.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the great attention to detail, vibrant colors, and high quality of the wigs and custom costumes they receive for various events. Many people find that the products fit well, arrive nicely packaged, and closely match the provided online promotional photos.
Some reviewers were not happy with unexpected delivery delays, long waiting times, and missing shipping notifications. A few other people also felt that certain outfits arrived in the completely wrong size, featuring poor fabric quality or damaged accessories. Additionally, customers noted that getting helpful assistance or prompt responses from support regarding sizing issues can sometimes be difficult.
Okay/Passable quality of products BUT terrible customer service! Feels like you're talking to a wall and takes forever to get a response.
I've previously ordered from them like 2-3 years ago and it was okay/could've been better.
Then ordered boots last year and, like what another reviewer here said, don't get it from them! Even after following instructions and giving them the requested measurements, my boots were still too short for what I needed.
Fast forward to this year/last+this month, hoping that the quality of their service has improved. Boy was I wrong. Only one of the two props have been made on the day I needed them, which prompted me to open a PayPal dispute. Seller wanted me to close the dispute without even telling me how much I'll be refunded. I told them that I'd rather wait for PayPal to take action, rather than risk not getting a refund by closing the dispute case (which can't be reopened).
After those three incidents that have reasonable time in between them, I can honestly say that I'm not dealing with them anymore.
Wish I would’ve looked here first. Customer service is like talking to a wall. Shipped my cosplay out the day of the convention (and when I requested it’s delivery) and told me I couldn’t get a refund because it “had been shipped”. Truly awful.
They made a cosplay too small and refused to give an appropriate refund. They also claimed they couldn't go bigger than 48in in women's bust but have 50inched listed as the 3xl on their site. Not Plus size friendly at all. Terrible customer service and terrible product. I regret buying from them.
At first I was honestly upset. My cosplay (Bolin from TLOK) I spent a lot of money on came in the wrong colour at first. I was so worried I wouldn’t have enough time to get a backup ready for the con! I reached out to support and they helped me by replacing the cosplay and delivering it express to me, and good news I’ve received it before the con AND it’s perfect!
BUYER BEWARE for any Cosplayers don't buy from this site. Their customer service is one of the worst I have ever dealt with and I work in Customer Service.
I buy a cosplay set when I received it wasn't what I expected the color was off and some of the design was peeling off. When I ask if I can get a refund or exchange. They blame me like it was my fault for ten days of back and forth emails. They always dodge my questions or don't reply for days. They Refuse to listen to me and when I told them that I was disappointed with the product they say next time write that in request box thank you. Like what the heck this is ridiculous. English isn't their first language but that isn't the problem it's the cultural differences when it comes to dealing with customers.
It was frustrating the way they were dodging my concerns and questions to the point where it is taking about 10 days to get to the point across that I want a refund.
I purchased a costume from this store around the beginning of March in a size Medium. When I received it and tried it on, the costume fit like an XL and was way too big for me. I emailed them about it and asked it if was possible for a size exchange or if I could just return it since I didn't want to be stuck with a useless costume I couldn't even use. They flat out refused and said "we don't accept returns for items we didn't make wrong" and instead prompted me to buy a new one with small discount. Not happening! So I went to PayPal and even my card company to see what they could do. PayPal was no help at all and card company could do nothing. I was told that I would have to "work things out" with the seller, even though I was getting nowhere after countless emails. So I tried again to get my refund only to get the same argument but instead they offered to remake the costume. I was already completely fed up with their poor customer service that I basically told them that I would spread a bad name for their business and I intend to keep my word. Do NOT buy from this site unless you feel like throwing your money away on costumes of less than mediocre quality made by a scamming company that profits off of people's hobbies!
I ordered shoes from them about a month ago. I measured my feet using their instructions, which now are removed. :/. I gave them my measurements, and received shoes that were way too big.
The odd thing is, the soles match the size of shoes that fit. But the insides are huge, and width is too big.
At any rate, I contacted them, and was told it was my fault, that the measurement was right. Yeah, the size is what I ordered, because the size I got was from using their how to do measurements chart. Which again is removed, probably due to complaints like mine, so I have no way to prove it. I'm out a lot of money now, and have to try to sell huge shoes.
Even worse, the shoes I was given are kind of ugly, due to the soles. They gave gym shoe soles for a women's shoe. I knew about the replace the heels for flat heels thing when buying, but I expected to receive soles for flats. Not men's gym shoe heels.
They also charge a lot for shipping.
If you can go elsewhere, go elsewhere. They have been fine for clothes so far, but for shoes, I wouldn't order there again.
I bought my girlfriend a mask from this place. Big mistake. The shipping address and billing address were different because we're in a long distance relationship (I live in America and she lives in Canada). The company sent me an email saying they will need a photo ID or a photo of my credit card because the addresses were different and they thought I was a fraud. Of course, I didn't comply because sending photos of my stuff seemed sketchy but I told them the situation (I live in America, she lives in Canada) which explained why the addresses were different. I told them to cancel the order altogether because my girlfriend and I didn't want to deal with it. Well, they emailed me back saying it was OK and that they would continue my order. I was then under the impression that they would send it to my girlfriend. They didn't. They shipped it to my damn address instead. What's even better is that the mask never came in. I haven't a clue where it is and I had even gotten a confirmation saying it delivered. Needless to say, this company is extremely frustrating and not worth your time.
Horrible customer service and dishonesty. Ordered shoes based on their foot measuring instructions. Even ordered a size larger to be sure. Shoes way too small, can’t even get foot into them. After multiple communications with customer service including pictures of foot measurement and shoe, they still will not provide instructions to return or give money back. In fact they suggested I buy another pair with a small discount. As far as I am convinced, their size measurements are not correct or true to real size and they are liable for sending a shoe that doesn’t fit appropriately. I followed their measurement rules and they confirmed that. Shady company, total scam. Do not order from them.
This company makes absolutely no sense. You will find costumes that are marked as the same sizing with same measurements that are too big no matter the style type and then order the same size and the cosplay wouldn't even fit if you were 4 inches and 3 sizes smaller and if you email them about it they will claim that they are just different styles and the same size, which makes absolutely no sense if you're going on what the meaning for the measurements is supposed to be in clothing not to mention the fact that things are being marketed as the same size but can fit so wildly differently no matter what the "style" is. And that is the ONLY answer you will get from them with a small percentage off coupon even though you now have a whole cosplay you can't even where and had to taper and alter the others because they were too big! If this is how they treat return customers, it's not worth it at all!
I placed a large order in early September expressing that I needed my items around October 12th. I even paid for expressing shipping, with the order totaling about $400 usd. I started contacting them around October 3rd when I had no updates from them. They gave the runaround until mid-Oct when I filed a Paypal case. They sent part of my order (1 costume was too small), and told me the rest was coming and asked me to close the case. Paypal closed the case without asking if my order was complete so now I am getting the runaround again. I am out at least $150 due to the missing item. Avoid EZCosplay. I have ordered lots of merchandise from CosplayMagic with no problems and should never have tried EZCosplay. Avoid!!!!!
Horrible experience. I ordered a costume for my son well in advance and I HAD TO FOLLOW UP WITH THEM A MONTH LATER just for them to get back to me 2 days before the date he needed it to say that they were unable to make it. Terrible service!! They should've informed me before! They sure did take my payment out right away though.
First of all, the product is great. The best one that I've found so far. The material is thick, so be ready if you're wearing it in warm weather. I bought a large and the tunic is pretty snug (5'7, 165 lbs), and the pants are a little long. But considering everything, I highly recommend the product!
But...the customer service is HORRIBLE. When ordering the costume (Sept. 21), there were places to request the costumes by a certain date. I put in that I needed the costume for a function by October 13th. Then in the notes I put that I needed the costume by October 13. Finally, I emailed about the order and asked specifically if the item would be ready and delivered by the 13th. If not, I needed to cancel the order. In broken English I was assured that it would take 5-10 days and then delivery. I emailed customer service again when the item had not shipped within a few days of the 13th and was told that it was the busiest time for them and that it was being checked for quality and would be shipped. The costume arrived on October 19th - 6 days after I requested it. And the company never offered anything towards cancellation or compensation for not meeting their deadline. If it were my company, I would have acted with INTEGRITY and told the customer the truth. They wanted the money. While the outfit is great, it did not arrive as implicitly promised and now cannot be used until NEXT year. When I complained, they really didn't care. So the only recourse I have is to write an honest review that would warn future customers of the possibility of this in the future. So...make sure you have more than 6 weeks between order and when you need it. They DO NOT read their requests very well...
We purchased a Deku costume from them because their site listed a timeline so we felt confident that we would get it in time. During checkout they even have you provide measurements and a date when you need the item by so you think that would mean you would get a costume that fits correctly and comes on time. We even paid for express shipping to ensure delivery. Then we get an email after placing the order with a completely different timeline much longer than the original and after numerous emails to the company asking for updates and reminding them of when we needed the item they delivered it after the date we had needed it. So now we have spent $150 for a costume (plus more money buying a costume on Amazon a few days before the event) that we can't use because the event already passed and the costume doesn't even fit right and of course they don't allow returns because they claim the custom make it. Will never order from them again and just hope we can find someone else who wants to purchase it from us so we aren't out $150 for nothing.
The company got the character's name wrong on my Fix It Felix, Jr. costume. If you look closely at their product image with the name patch, you'll see the name is "Felle" instead of "Felix".
I purchased the costume without inspecting the images with a magnifying lens and was very disappointed when I pulled the shirt out of the box.
Assuming it was a mistake, I contacted the company and asked them to send a new shirt with the correct name on the patch. They refused, telling me that what they sent was exactly what was pictured. Yes, that's true, I wrote back, but the whole point of their business is to create outfits that match those of the characters. If a character named Fix It Felix, Jr. has a patch that says "Felix" in the movie, then their outfit should say "Felix", not "Felle".
Unfortunately, the company's customer service did not care and did not offer to help me in any way. So now I have an expensive, embarrassing Fix It Felle, Jr. costume.
The rest of the costume fits well and seems well made. It's just ruined by the fact that they got a key piece of the costume wrong and would not fix the error.
I will not be ordering from EZ Cosplay again.
My wear date has come and gone and my costume still won't arrive for another week. What's the point of having a wear date if they are just going to ignore it? When I asked for a refund they refused. Will never buy from again.
(Aug 29th 2018) -please read if you are looking to buy-
-I am enraged right now. So I ordered a costume over a month ago for PAX which I have to leave town for. I made sure to order this as early as I could to make sure this came on time + spending extra for express shipping. They even have a system where you can write when you need it by....well that doesn't seem to matter. Its been well over a month. I email two weeks ago and I was told it's almost done. I then checked a week ago, which is pretty much down to the wire, to the point where it has to be shipped. I then get the exact email, copy and pasted saying its almost done and they will "urgent for me". Yeah sure you will. Just days ago they said it was "done and will check it before sending" and just yesterday they said it'll be sent "asap" which means it still hasn't been shipped....I'm leaving to the event tomorrow. They ignored all of my concerns and complaints and pretended like nothing is wrong. I would have actually understood if they had apologized or said they were busy/having issues with the order, but nope. Nothing. I even messaged on fb too just so that I could get shipping information. They ignored and left me on read. I can't even review the costume itself or post pics, because it's not even here. Yes...even if it does show up at some point next month, I can wear it for something else. If I had known this is how they do their business, I wouldn't have spent extra money for thier express shipping. What's express about it? If It showed up tomorrow It would be a damn miracle.
I will be spamming this review on other sites, to make sure that people see this. This is not okay.
I am urging people to not buy from this company and to go some where else. If you want to ignore this review and buy anyways...order 2-3 months before and enjoy poor customer service.
I purchased a costume dress for $200. I am a pretty standard US size 4. The dress was defective and unwearable due to the design flaws completely exposing my underwear. I argued with them and sent them photos, and they only offered me 10% refund, and then 20% refund when I argued more. I opened a PayPal dispute and they actually changed their costume listing on the website to try to cover up their mistakes. PayPal immediately supported my return and refund request, but ezcosplay isn't even accepting the returned package delivery!! I imagine if the post office declares it undeliverable I will automatically win the dispute, but what a headache!
[Edit: As it turns out, when the item is undeliverable, the win goes to the SELLER. The seller provided me with a fake Chinese address, so I paid $70 for a failed attempt to return the product for a refund. I called up PayPal after the dispute was closed and was able to get them to award me a refund on the original purchase, but I'm still out the $70 it cost to attempt to mail the item back to China.]
Additionally, even if the product wasn't defective, the dress was inaccurate and looked like a $10 dress. It was shipped in a plastic bag envelope. Super cheap product, super cheap packaging, yet both the product and the shipping cost a significant amount. I was actually glad the product was defective because normally ezcosplay does not accept returns.
Ordered a costume for $100, the costume was customized, means measurements were taken and it was suppose to be a better fit. Nothing fits. Items are too small, some items are missing. Material of the costume is extremely poor. It itches the skin the moment you put on your body.
Buttons fell off out of the box.
The vendor refuses to fix or refund. I sent pictures with measurements to show that it is too small, they are ignoring the facts.
Stay away from them. I have lost all the money.
My daughter bought a dress from them, the zipper was broken when she received it. She was told by them she would have to pay to fix it. STAY AWAY, BUYER BEWARE
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