Ovago

Dear Derek, Thank you for sharing your thoughts with us and giving us the opportunity to review the matter closely. We understand that you attempted to make a reservation; however, it was affected by a price increase. As a result, you were offered an alternate flight, which you accepted. Unfortunately, the transaction did not go through because the card was declined due to insufficient funds. We’d like to clarify that there were no overcharges, and the conversion rate at the time of booking was certainly not USD 120,000. We apologize for any confusion this may have caused. Please feel free to contact us if you have any questions or need further assistance. Best regards, Ovago

Dear Sunshine, Thank you for bringing this matter to our attention, as it gave us the opportunity to conduct an internal review of the case.Our review determined that a voluntary change was requested. The available flight option and associated airline fees were shared and accepted, after which the ticket was successfully reissued. Subsequently, the itinerary was impacted by an involuntary schedule change initiated by the airline. However, this change was minor. Due to the status displayed on the carrier’s website, we contacted the airline to review the itinerary and confirm its status. According to the carrier, the flight appears as “cancelled” due to flight renumbering; however, despite the minor schedule change, the flight remains operational. As such, a full refund is not permitted. We also noted that a Cancel for Any Reason package was added to the reservation at the time of booking. Our service team advised that if you wish to proceed with a refund request, it may be processed in accordance with the package’s guidelines. We apologize if we did not meet your expectations on this occasion. Please know that we remain available should you require any further assistance. Best regards, Ovago Initial response Dear Sunshine, Thank you for bringing this matter to our attention. We will definitely look into the case to identify the root cause of the issue. In the meantime, if you have any questions, please feel free to reach out to our service team. Best regards, Ovago

Dear Teniser, Thank you for booking with us! We’re so glad to hear that Ravvi was able to provide you with a phenomenal booking experience. If you need anything else, just let us know. We’re happy to help! Best regards, Ovago

Dear Matt! Thanks so much for the great feedback! We’re really happy to hear that Raavi made your booking experience a smooth one. If you have any questions or need anything else, just let us know! Best regards, Ovago

Dear Jackleen! Thanks for booking with us, we’re happy to help! Safe skies! Best regards, Ovago

Dea Hilda, We’re so glad Oliver was able to help with your booking. Thanks so much for booking with us, we really appreciate it! Best regards, Ovago

Updated response Dear Temi, We’d love to look into this and see how we can help. Unfortunately, we have not received any response from you. If you wish to discuss this further, please feel free to let us know. Best regards, Ovago Dear Temi, Thank you for letting us know! We’d be happy to look into this for you. Could you please share your booking details with us? You may also provide additional information by emailing [email protected]. We look forward to hearing from you! Best regards, Ovago

Dear Todd, Thank you for the fantastic review! We’re thrilled to hear that Inez went above and beyond. If you need any assistance in the future, just let us know. Safe skies! Best regards, Ovago

Dear Sacramento, Thank you for booking with us! If you have any questions, please feel free to let us know. Safe skies! Best regards, Ovago

Dear Chandan, Thanks for reaching out to us. Based on our records, the itinerary experienced a price increase, and an alternative flight option was offered but declined. The reservation was canceled, and no payment was deducted from your account. Just a heads-up that airfares can change for various reasons, including seat availability, seasonality, and demand. We’re sorry for the inconvenience and appreciate your understanding. We hope to have the chance to assist you again in the future. Best regards, Ovago

Updated response Thank you for reaching out to us regarding the eSIM. We’re truly sorry to hear that you’re unable to use it and that you weren’t satisfied with the customer experience provided by the service provider. Please rest assured that we’ve noted your feedback and will be sharing it with them. If you have any questions or need further assistance, feel free to contact us anytime. Best, Ovago Hi there! Thanks for sharing your feedback! We’d be happy to check this out for you. Could you please send us your booking details? You can also email us with more information at [email protected]. Looking forward to hearing from you! Best, Ovago

Updated response: Hi Mike, We’d love to address any concerns you may have. However, we haven’t received a response from you yet.Please keep in mind that airfares can change for a few reasons, like seasonality, demand, and seat availability. If you’d like to chat more about this, feel free to reach out or email us at [email protected]. Best regards, Ovago Hi Mike, Thanks for reaching out, and we’re sorry to hear about this. We’d be happy to check the booking history, could you please share the booking details with us? You can also send more information to us at [email protected]. Best regards, Ovago

Dear Jerome, Thank you for sharing your feedback! We’re delighted to hear that your booking experience with Grayson was absolutely wonderful. Should you need any further assistance, please feel free to reach out. Safe skies! Faithfully yours, Ovago

Dear Denni, Thank you for reaching out to us regarding your multi-destination trip. Based on our additional review, we noted that you contacted us and that flight options were shared with you. Please note that flight inclusions, such as checked baggage and fare amounts, were clearly indicated in the options provided. It was also noted that checked baggage was not included on all segments and that it can be added after the tickets are issued. We sincerely apologize for any confusion this may have caused. If you wish to discuss this further, please feel free to respond to our service team. We’re here to assist you. Faithfully yours, Ovago

Dear Romelyn, Thank you for reaching out to us regarding your reservation. Please allow us to conduct an additional review of the case. We apologize for any inconvenience this may have caused. Should you have any questions, please feel free to let us know. Faithfully yours, Ovago

亲爱的祝福者， 感谢您的精彩反馈！我们很高兴得知您在 Duru 的整个预订体验都非常棒。请注意，我们 24/7 全天候为您提供服务，以防您需要任何其他服务。安全的天空！ 忠实的你， 奥瓦戈

Dear Chelsea, Thank you for choosing us! It's our pleasure to provide you with great deals. If you have any questions, please let us know. We’re here to help! Faithfully yours, Ovago

Dear Danny, Thank you for booking with us! We're glad to know that Raavi was able to assist you throughout the booking process. Should you need any additional support, please let us know. Safe travels! Faithfully yours, Ovago

Dear Anthony, Thank you for sharing this fantastic feedback! We're thrilled to know that Duru did such an amazing job assisting you with your flight booking. Please know that we remain available in case you have any questions. Safe travels! Faithfully yours, Ovago

Dear Vincent, Thank you for sharing your booking experience with Benjamin! We're glad to hear it was an excellent one. If you need anything else, please feel free to let us know. Safe skies! Faithfully yours, Ovago