Ovago

Dear Darshelle, Thank you for sharing such wonderful feedback! We're delighted to hear that Jubril exceeded your expectations. Please know that we're here for you 24/7 should you have any questions or concerns. Wishing you safe skies ahead! Faithfully yours, Ovago

Dear Iheomaorduh, Wow! Thank you for sharing your amazing experience with Jubril. We're thrilled to hear that you found him professional and reassuring. Please know that we’re always here if you need any additional support. Wishing you a fantastic trip! Faithfully yours, Ovago

Dear Daddy Jay, Thank you for sharing your feedback! We're glad to hear that your entire booking experience with Olivia was fantastic. If you have any questions, please don't hesitate to let us know.Wishing you safe skies ahead! Faithfully yours, Ovago

Dear Stella, Thank you for booking with us! It’s our pleasure to provide you with a seamless customer experience. Rest assured, your kind words will be shared with Amanda and the rest of the team. Should you have any questions, please feel free to contact us anytime. Safe travels! Faithfully yours, Ovago

Dear Susan, Thank you for choosing us! We're delighted to hear that your booking experience with Badmus was excellent. Please know that we remain available in case you need anything further. Safe skies! Faithfully yours, Ovago

Dear Hamza, Wow! Thank you for sharing your booking experience with Josie! It was truly our pleasure to assist you. If you need anything further, please don’t hesitate to reach out.We're always here to help! Faithfully yours, Ovago

Dear Grace, Awesome! Thank you for choosing us! It’s our pleasure to provide you with an excellent booking experience. Rest assured, your kind words will be shared with Jubril and the rest of the team. Wishing you a fantastic trip! Faithfully yours, Ovago

Dear Folajimi, Thank you for the amazing feedback! We're delighted to hear that your booking experience with Badmus was excellent.Please rest assured that we're here for you in case you need any further assistance.Safe skies! Yours sincerely, Ovago

Dear Jaydrek, Thank you for booking with us! We're glad to hear that you found Korbin helpful. Please know that we're here for you 24/7 should you have any questions or concerns. Wishing you safe and pleasant travels! Faithfully yours, Ovago

Dear Margie, Thank you for choosing us! We're delighted to hear that you found our service team professional and that your experience with us was excellent. Please know that we're here for you 24/7. Wishing you a fantastic trip ahead! Faithfully yours, Ovago

Dear Bewaji, Thank you so much for the wonderful review! We’re glad to hear that your booking experience with Esobe was excellent. Rest assured, your kind words will be shared with the entire team. If you have any questions, please feel free to contact us. Safe travels! Faithfully yours, Ovago

Dear Samantha, Thank you for reaching out to us regarding your reservation. We appreciate the opportunity to further review your case and clarify what transpired. According to our records, you booked a roundtrip ticket and, prior to your scheduled departure, you requested to change your return flight. As all segments were confirmed and no major schedule changes were reported by the airline, the request was considered voluntary and therefore subject to the carrier’s policies. In response, our team provided available flight options along with the associated airline fees. Unfortunately, the proposed changes were declined due to the significant fare difference. We understand your concern regarding the cost, and would like to clarify that in cases like this, the entire itinerary must be reissued, not just the return or inbound flight. As explained by our service team, the fare for the outbound flight at the time of your request was substantially higher, which contributed to the total quotation. Our review of the booking history confirms that you utilized the outbound segment and later requested a voluntary refund for the unused return portion. While we understand this may be confusing, especially when only part of the ticket is used, it's important to note that voluntarily canceling the return flight does not necessarily qualify for a partial refund. Each airline ticket is governed by its own fare rules and restrictions, which we are obligated to follow. In this case, the ticket was non-refundable by nature, and only refundable taxes were eligible for reimbursement. We are pleased to confirm that the applicable tax refund has been processed to the original form of payment used at the time of booking. We sincerely apologize if this experience did not meet your expectations. Please know that we remain committed to providing the best service possible and would be happy to assist you with any future travel needs. Faithfully yours, Ovago

Dear Jason, Thank you for your rating! We truly appreciate it. Please know that our service team is more than happy to assist you should you require any further support. Have a safe trip! Faithfully yours, Ovago

Dear Predicanda, Thank you for your kind words! If you have any questions or concerns, please feel free to contact us at any time. Safe skies! Faithfully yours, Ovago

Dear Eileen, Thank you for the wonderful review! We're thrilled to hear you found the best deals with us. If you need any further assistance, please don't hesitate to reach out. Wishing you an amazing trip! Faithfully yours, Ovago

Dear RHW, Wow! Thank you for sharing this! We're truly happy to hear that you were able to book your reservation with us and that Reed provided you with additional discounts. Please know that we remain available in case you have any questions. Safe skies! Faithfully yours, Ovago

Dear Carine, Thank you for leaving such an amazing review! We’re thrilled to hear that your booking experience with Greg was excellent. Please know that we’re available 24/7 in case you have any concerns or need further assistance. It was a pleasure serving you !safe travels! Faithfully yours, Ovago

Dear Mimi, Thank you for taking the time to share your feedback. We truly appreciate the opportunity to further review this matter. Following a thorough investigation, we confirmed that your reservation was made online, and no additional package was added aside from the flights. After the ticket was issued and confirmed, an involuntary schedule change was initiated by the airline. In such cases, carriers typically offer an alternative flight option. It appears that the option provided did not align with your preferences and was therefore declined. In response, we reached out to the validating carrier and submitted a request for a full refund on your behalf.Please note that while the ticket was purchased through us or any travel agency, further actions such as refund requests or ticket reissuance are subject to the airline’s review and approval. We sincerely apologize for the inconvenience this situation may have caused. Rest assured that we will keep you informed of any updates. Should you have any questions, please don’t hesitate to reach out to our service team. We're here to help. Faithfully yours, Ovago

Dear Aaron, This is fantastic! Thank you for sharing such wonderful feedback! We're delighted to hear that Femmy was able to provide you with an excellent booking experience. Please know that you can always reach out to us if you have any questions or need additional support. Wishing you a lovely journey! Faithfully yours, Ovago

Dear William, Thank you for reaching out to us, as this gave us the opportunity to review the matter carefully. Based on the booking history, you were unable to board the flight due to passport concerns. We certainly understand your frustration; therefore, we reached out to the airline and requested all possible exceptions. It was noted that a full refund has already been issued to the original form of payment used during the booking process. We appreciate you taking the time to share your valuable feedback. While we regret not meeting your expectations on this occasion, we truly hope to have the opportunity to serve you better in the future. Faithfully yours, Ovago Initial response Dear William, Thank you for reaching out to us, this gives us the opportunity to further investigate and verify what truly transpired. Could you please share your valid booking details with us? Alternatively, you may provide additional information by emailing us at [email protected]. We look forward to hearing from you. Faithfully yours, Ovago