Ovago

Dear Larissa, Thank you for reaching out to us. According to our records, you initiated a booking online. However, while processing the reservation, we received a notification that the fare for your selected route had increased. As a result, an alternate flight option was offered, which was unfortunately declined. We certainly understand your frustration and sincerely apologize if the experience felt like a bait-and-switch. Please allow us to clarify that travel agencies do not control airfare fluctuations. These changes can occur due to various factors such as seasonality, demand, or seat availability. While we regret that we were not able to meet your expectations this time, we sincerely hope to have the opportunity to serve you again in the future. Should you have any questions, please feel free to reach out. Faithfully yours, Ovago

Dear Apedji, This is fantastic! Thank you for booking with us and for sharing your experience with Emeka! We're thrilled to know that she did an amazing job. Rest assured, your kind words will be shared with the rest of the team. Please know that we’re available 24/7 in case you need anything else. Have a wonderful journey! Faithfully yours, Ovago

Dear Sharkeisha, Thank you for sharing your feedback. We appreciate all reviews, as they give us the opportunity to verify what happened and explore all possible resolutions. Based on the booking history, the itinerary was affected by involuntary schedule changes initiated by the carrier. In response, we requested alternate flight options; however, there has been an issue with availability. We’re pleased to confirm that a refund has been processed to the original form of payment used during the booking process. Additionally, we noted that you purchased additional products such as Cancel for Any Reason, a support bundle, and third-party insurance. Please allow us to clarify that these products are non-refundable and non-transferable. For your reference, here is the link to the terms and conditions: https://ovago.com/en-us/terms-of-use/. We understand your wish for a refund on these products and sincerely apologize if we haven’t met your expectations. We hope to have the opportunity to serve you again in the future.Should you have any questions, please feel free to contact us anytime. Faithfully yours, Ovago

Dear Christian, Thank you for booking with Raavi! We're thrilled to hear that she was able to provide you with several flight options. If you have any concerns, please feel free to contact us at any time. We wish you a fantastic trip! Faithfully yours, Ovago

Dear Omotolani, This is wonderful! thank you for your kind words! We're delighted to hear that your booking experience with Badmus was top-notch. Please know that we’re always here if you have any questions or need further assistance. Safe travels! Faithfully yours, Ovago

Dear Soha, Thank you for sharing your feedback with us. It gives us the opportunity to conduct an additional review of your concern. Based on our review, it appears that you initiated a booking online; however, the original itinerary encountered a price increase during the reservation process. As a result, you chose not to proceed with the offered alternative, and no charges were applied. We understand your frustration, and for this reason, our service team has reached out to you. An email was sent recently with further details. We sincerely apologize if we have not met your expectations at this time. Please let us know a convenient time for us to discuss this matter further. We appreciate your consideration and look forward to hearing from you. Faithfully yours, Ovago

Updated response Dear Amy, Thank you for reaching out to us. We would love the opportunity to address all your concerns; however, we have not yet received a response from you. These details are essential for us to verify what occurred and provide the appropriate support. Thank you for bringing this matter to our attention. Please know that we remain available should you wish to discuss this further. You may either call us or send an email to [email protected]. Faithfully yours, Ovago Initial response Dear Amy, Thank you for reaching out to us. Could you please provide your booking details so we can verify what transpired and address any issues promptly? Alternatively, you may share more information by emailing us at [email protected]. Please be assured that we value everyone’s privacy and security,your information will be treated with the utmost confidentiality. We sincerely appreciate all feedback, whether positive or negative, as it helps us improve our services and processes to deliver an exceptional customer experience. Thank you again for sharing your thoughts with us. We look forward to hearing from you. Faithfully yours, Ovago

Updated response Dear Renuka, Thank you for taking the time to share your thoughts with us. Whether feedback is positive or negative, we view it as an opportunity to improve our services. We would be happy to address any concerns you may have. However, despite several attempts to reach out, we have not yet received a response from you. If you would like to discuss the matter further, please feel free to send us additional details, including a valid booking reference, at [email protected]. Please know that we remain available and ready to assist you should you decide to get in touch. Faithfully yours, Ovago Initial response Dear Renuka, Thank you for reaching out to us, this gives us the opportunity to further investigate and verify what truly transpired. Could you please share your valid booking details with us? Alternatively, you may provide additional information by emailing us at [email protected]. We look forward to hearing from you. Faithfully yours, Ovago

Dear Celestine, Thank you for booking with us! We're glad you found the best deal and that all your concerns were addressed promptly. Please know that we're here in case you need further support. Safe travels! Faithfully yours, Ovago

Dear Danai, Thank you for this awesome feedback! We're thrilled to hear that Reed made your booking experience hassle-free. Please know that we’re always here if you have any concerns or are looking to book your next adventure. Wishing you a fantastic trip! Faithfully yours, Ovago

Dear Israel, Thank you for reaching out to us. We’re truly sorry to hear about your negative experience regarding your refund request. To ensure that all of your concerns are properly addressed and resolved to your satisfaction, we’ve conducted an additional review. Our service team has reached out to you and proposed the most appropriate resolution. Thank you for bringing this matter to our attention. Please be assured that we are here to support you and remain committed to resolving any issues as quickly as possible. Faithfully yours, Ovago

Dear Tinotenda, Thank you for booking with us! We're glad to hear that your experience with Shannon was excellent and that she was able to guide you throughout the process. If you have any questions or concerns, please don’t hesitate to reach out, we’re available 24/7. Safe travels! Faithfully yours, Ovago

亲爱的贝拉， 感谢您分享这个惊人的反馈！我们很高兴能够提供无缝的预订体验，并且很高兴听到 Ozioma 如何帮助您获得最优惠的价格。请放心，您的善意之言将与整个团队分享。如果您有任何疑问，请随时告诉我们，我们 24/7 全天候提供服务。祝您在尼日利亚过得愉快！ 忠实的你， 奥瓦戈

Dear Keith, Thank you for reaching out to us, and we're truly sorry to hear about your experience. Based on our findings, it appears that you initiated two bookings online. Unfortunately, neither of these was successfully completed, and no charges were applied to your account. Additionally, we were unable to locate any record of interaction between you and our service team. To ensure all your concerns are fully addressed, we’ll be reaching out via email to request additional details. Alternatively, you’re welcome to share more information by emailing us directly at [email protected]. We look forward to hearing from you. Faithfully yours, Ovago

Updated response Dear Mateo, Thank you for reaching out to us. According to our records, you recently contacted us to request a voluntary refund. In response, an email containing all the necessary details was sent to your registered email address. However, we have not yet received a response from you. Kindly let us know if you require any further assistance. We're here to help. Faithfully yours, Ovago Dear Mateo, Thank you for reaching out to us. Could you please provide your booking details so we can verify what transpired and address any issues promptly? Alternatively, you may share more information by emailing us at [email protected]. We look forward to assisting you. Faithfully yours, Ovago

Dear Dee, Thank you for sharing your wonderful experience with us! We're delighted to hear that you're considering using our services again. Rest assured, your kind words will be shared with Anita and the rest of the team.If you need any further assistance, please don’t hesitate to contact us anytime.Safe travels! Faithfully yours, Ovago

Dear Irryn, Thank you for this wonderful feedback! It’s our pleasure to serve you and provide a smooth booking experience. We’re thrilled to hear that Ade went above and beyond in guiding you throughout the process. Should you need any additional support, please know that we’re here for you 24/7.Wishing you a fantastic trip! Faithfully yours, Ovago

Dear Dirk, Thank you for trusting and booking with us. We're glad to hear that Amanda guided you throughout the process. Should you need any additional support, please feel free to contact us anytime. Faithfully yours, Ovago

Updated response Dear Harpreet, Thank you for reaching out to us. We previously requested your booking details but have not yet received a response. These details are essential for us to address your concerns promptly and effectively. If you have any questions or would like to discuss the matter further, please don’t hesitate to call us or email us at [email protected]. We’re here to help. Faithfully yours, Ovago Initial response Dear Harpreet, Thank you for reaching out to us. Could you please provide your booking details so that we can verify what transpired and address any issues promptly? Alternatively, you can share more information by emailing us at [email protected]. We truly value all feedback, whether positive or negative, as it helps us improve our services and processes to deliver an exceptional customer experience. We appreciate you sharing your review with us and look forward to hearing from you. Faithfully yours, Ovago

Dear Mohamed, Thank you for reaching out to us. We certainly understand your frustrations, and for this reason, we have reviewed the booking history to determine what transpired. Our records indicate that you attempted to complete a reservation online; however, the itinerary experienced a price increase. An alternate flight option was subsequently shared with you, but unfortunately, it was declined. As a result, the reservation was canceled, and no charges were applied. Please note that airfares fluctuate for many reasons, including seasonality, seat availability, and other factors beyond any travel agency’s control. While we regret not meeting your expectations this time, we hope to have the opportunity to serve you in the future. Faithfully yours, Ovago