Puls

William 很准时

William 准时、礼貌、知识丰富、乐于助人。他把一切都解释得很清楚透彻。

这帮人最多算不靠谱

这些人最多只能说靠不住。他们来我家诊断洗碗机出了什么问题。技术师傅找到了问题所在。然后他说只要我加入他们每月 35 美元的会员计划，维修费用大约是 600 美元。我最初同意让他修，付了月费以及押金和服务费，总共 149 美元。然后我改变了主意（2 小时后），取消了会员。我还在 24 小时内取消了维修预约。他们的条款明确说明，如果在 30 天内取消，你会收到退款。我一开始收到邮件说他们会退我 59 美元。几天后他们又说不能退，因为技术师傅已经订了零件，他们拒绝退我任何钱。不要用他们的服务，也不要信任他们。

我的制冰机修好了

我修了制冰机。公司拒绝理赔，还要收 89 美元上诉费。我已经不再和他们做生意了。

William 很守时

William准时、礼貌、专业且乐于助人。他把一切都解释得清晰透彻。

Paul Cannon美国 · 写过 1 条评价 · 体验于 2026-06-09 · 发表于 2026-06-11

技师很友好……

总的来说，技术师傅对顾客很友好，对制冷维修也很在行。同样令人印象深刻的是，他的社交能力远超他的年龄，绝对应该成为你们新员工或经验不足员工的学习榜样。干得好！！

Andrew美国 · 写过 13 条评价 · 已认证 · 体验于 2026-06-01 · 发表于 2026-06-11

服务技师 Yanko 根本没法合作

服务技术师傅 Yanko 不回复消息。他除了 Puls 之外还参与太多其他事情（兼职），根本忙不过来。我通过语音和短信联系他好几次，都没有回应。告诉他处理起来有多麻烦，他就直接无视你。我不会再找他。

技师很专业

技术师傅知识丰富，提供了最划算的价格和时间安排来解决问题。

The quick repair and service by the…

技术员维修很快，服务也很棒，但配件到货时间和等待时间不太理想，被重新安排了多次，我超过一周没有洗衣机用，这部分不太好，而且价格有点贵，这就是我的体验。

专业、热心且诚实

Niyaz在调查这个问题时非常仔细。他非常坦诚地说明了情况，以及这个问题最终是修还是买台新洗衣机更划算。因为我的洗衣机大概20年了，我们决定还是买台新的最好。非常诚实

服务似乎不太讲究准时

在诊断并修复了原本以为的问题后，我的冰箱开始跳闸了。技师回来检查后确定是压缩机需要更换。 1). 如果一开始就知道是这个情况，我可能就直接买台新冰箱了。第一次花了300多美元后，我同意更换压缩机。现在，他们在及时拿到配件方面遇到了问题。我的冰箱已经停了两周了。还没有配件到货的日期。我真的开始后悔当初没有选择买台新冰箱。

He phoned and arrived hours before his…

他打电话来，比预约时间提前了好几个小时就到我们这来修洗衣机。他很会解释洗衣机出了什么问题，而且修得又快又好。

Elena Fabiani美国 · 写过 4 条评价 · 已认证 · 体验于 2026-06-01 · 发表于 2026-06-04

看起来他在占我们便宜，而且他确实这么做了

看起来他好像在占我们便宜。 1) 他说他偏好的付款方式是现金，尽管他们告诉我们他们不收现金。我妈妈在我来得及阻止之前就付了钱 2) 他收了我们100美元只是清理管道，只花了2分钟，我是说100美元做2分钟的工作，谁会不做呢？给我来一份吧，前一天我们花了600美元给冰箱加制冷剂，但他第二天就来了，告诉我们得买台新冰箱。我们希望能是同一个师傅来，但来了个不同的人

技师非常棒

技术员很棒。他很快诊断出问题，并安装了新零件，让我们的冰箱恢复运转。

服务很棒，非常准时。

Chris 简直是维修工的典范！！

Chris 专业、知识丰富、细致周到，而且很友好。绝对五星好评！！

客服体验很差

ETA: I see that you responded to my review. I have never spoken to a Supervisor to my knowledge. No one I have spoken with has identified themselves as such. One of your reps, however, told me that the technician told YOU that he offered me that Saturday slot and I declined, which is blatantly untrue. I have had NO communication with him since May 28 as he has not returned a single phone call or text message. Further, I have received an email from you confirming the Saturday appointment despite your not having been able to speak with him directly to gain his agreement. Your rep also told me that if a new technician had to be sent out to replace the control board because Seth did not return, that I would be responsible for the cost of that one. If it comes to that, I will be requesting a full refund since it would cost me less to actually just buy a new washer. Finally, your response below did not address any of my initial concerns. I do not recommend using Puls for appliance repair services. Puls contracts repairs out to local companies, but based on my experience, they appear to have little oversight or accountability for their subcontractors. In April, my washing machine began shutting down before the spin cycle. Puls dispatched a technician, Seth from Coop Repairs, on a Tuesday. He returned two days later and installed a new control panel. At the time, he told me the part carried only a 30-day warranty, despite Puls advertising a 90-day warranty on parts and labor. On day 31, the washing machine began exhibiting the exact same problem. Puls sent Seth back on May 19. He confirmed that the control panel had failed again but said it would take about a week and a half to obtain a replacement. He also stated that the control panel he had originally installed was made with “substandard parts,” which was why it only came with a 30-day guarantee. Needless to say, that explanation raised serious concerns. Seth was scheduled to return on May 28 between 9:00 and 11:00 a.m. At 9:47 a.m., I received a text message from him stating that the replacement part had been delayed and that the appointment had been rescheduled to June 2 between 11:00 a.m. and 1:00 p.m. June 2 came and went. Seth never showed up, and neither he nor Puls contacted me to explain why. When I finally reached Puls customer service, I was told that the part was delayed and that the repair had been placed on hold. They could not provide any additional information, a revised repair date, or even contact their own technician. Later that day, I called again and was told that Seth had provided a tracking number. When I reviewed the tracking information, I discovered that the replacement part had not even shipped until June 1, indicating that it had not been ordered in a timely manner. As of June 4, I still have no working washing machine, no repair date, and no meaningful updates. I have paid more than $625 to Puls and remain without a resolution. The lack of communication, poor service coordination, and inability to stand behind previous repairs have made this an extremely frustrating experience. Puls customer service has been disappointing throughout the process. If negative stars were an option, I would give them.

Byron 真的很棒

Byron 真的很棒。他懂得特别多，给了我们很多信息，帮助我们决定怎么处理冰箱的问题，以及更换冰箱时该往哪个方向走，这样我们就不会再因为买到烂货而上当受骗了。 我希望你们所有的技术人员都能像他一样既懂行又亲切。

服务很棒

服务很棒！响应迅速，活儿干得漂亮。有需要一定会再联系。

准时上门

准时上门，说明了情况并修好了，态度友好专业

维修得很棒

我的加热器修好了，非常满意！！~ 不需要换零件