我是机器专家，同时也在被热烈评价中。RN是我遇到过的最好的服务团队。7x24小时高响应，工单最多20分钟内回复。处理问题高效。我特别喜欢RN的DC2和年度flash purchase。今年是一套完整的Grand Slam flash purchase。非常感谢RN公司。以下是我个人实际使用的测试数据，分享给大家。
Hi there,
I sincerely apologize for the frustration you experienced. Generally, tickets are responded to very quickly 24x7, with our average response time under 20 minutes. Though I'm assuming (from the sounds of it) this was a billing related matter, which is likely why there was a delay, as the billing department operates M-F during normal business hours. The support department though, is 24x7.
Do you have a ticket ID that we can review, so we can shed more light on this matter?
By the way, without yet knowing the specifics of your case, I will say that we're always happy to work with customers on payment extensions, though we do need to hear from you before the due date. Communication is key, and we're always happy to work with our customers as long as we're aware of your intentions.
Thank you, and we look forward to hearing back from you! Please feel free to reach out via email at: bizdev[@]racknerd[.]com with the requested information, so we can further discuss a resolution path.
我通常不留评论，但我必须说点什么。我在RackNerd有一个cPanel reseller account，用于托管客户网站（我经营一家数字创意agency），最近他们免费升级了硬件。甚至没要求，但我注意到我的网站感觉更快了。出于好奇跑了一些测试，TTFB数字比我其他host更好，包括那些更贵的。一直懒得迁移那些还在其他host的少数网站，但这足够激励我现在取消与其他provider的合作，把更多网站迁到这里。
我喜欢的是他们没有把这当作upsell或新plan来推销，像我这样的现有客户只是免费获得了升级。这在hosting行业很少见，大多数公司似乎都在找借口向你收费。在这里，感觉他们真的在投资他们的平台并传递好处。
对我而言，因为我的行业和业务类型，网站加载速度快是最重要的。我的客户会定期查看TTFB等指标。在这方面，RackNerd通过升级表现出色。 definitely feels like I'm getting way more value than what I'm paying
预算型选择 - Windows Server 2016 - 明显过时了，很多API用不了（包括Claude），但对我当时的用途来说还行。直到我付款晚了一点，他们就关闭了我的账户并删除了所有数据，完全没有警告——这完全没必要——他们本可以备份的——明显不在乎客户。
回复RackNerd的评论：
是的，你们9/27发了通知，但账户逾期是在那张发票发出将近两周之后——所以你们在我逾期不到两周的时候就删了我的服务器——总之，我知道你们的商业模式。一分钱一分货吧。而且这不是什么每月10美元的共享服务器，我付的是每月大约40美元，上面跑着我搭建的不少应用。显然这些不是什么关键的实时应用，但上面有很多工作成果，结果我在逾期大概10天后全被你们销毁了。另外——"暂停"和"删除"不是一回事。通常这两者差别很大，而且两者之间的时间窗口很短。太严厉了，完全没必要。所以，我对重新用RackNerd或者和你们做生意完全没兴趣。我为什么要那么做？长记性了。哦对了，我知道你们也有Windows 2022，但我查了一下，性价比不高。
RackNerd 回复2025-10-25
Hi DS -- thanks for sharing your feedback. Just to clarify, with our Windows VPS product line - we fully support Windows Server 2022 (which we recommend for modern compatibility). Customers can also select Windows Server 2012, 2016, or 2022 during order — or reinstall/switch versions anytime via the SolusVM control panel. Here’s a short how-to video for reference: https://www.youtube.com/watch?v=Jy8Q3s3uXlk
While we agree that Windows Server 2016 (and previous versions) are becoming outdated, it’s still available for those who specifically choose it, as some applications or legacy environments still rely on it. In other words, you do not have to use 2016 if you do not want to.
Regarding your billing situation, after further review of your account history, our billing system sent multiple payment reminders between September 27 and October 19, including a suspension notice on October 13 — so the claim of “no warning” isn’t accurate (in fact, you had over a dozen warnings/emails according to the email history log). The service was automatically terminated by the system once the overdue grace period elapsed, with no manual action taken by staff.
We’re always open to working with customers who reach out and communicate their needs/intentions -- communication goes a long way, and had we known you needed more time to make payment, we would have gladly extended the due date. Autopay is also optionally available by saving a card on file and setting the payment method on the service to credit card, if desired.
If you’d like to continue service with us, we’d be happy to help set up a new server and work with you personally to ensure smooth continuity moving forward.
Hi Ragna,
It appears this review is a repost of what you had previously submitted on Trustpilot -- the original, dated May 29, was deleted along with our detailed response. While we respect your right to share feedback, reposting in this way to push it back to the top and remove our reply doesn’t present the full context.
To clarify, our abuse team is fully staffed and actively reviews all reports submitted to reportabuse[@]racknerd[.]com. As is standard practice across the industry, abuse complaints are relayed to the respective end-user, who is required to take corrective action within a set timeframe. We also understand that at times, end-users of end-users may be involved (as we also host a lot of resellers, and hosting providers too). Therefore, we typically allow up to 72 hours for customers to respond to abuse complaints.
We operate a very large network with hundreds of thousands of customers worldwide, and while no provider is completely immune to occasional bad actors, we take pride in maintaining a clean network and keeping abuse levels low. When properly documented reports are submitted, our team responds swiftly and follows due process to ensure each matter is handled fairly and appropriately.
If you have specific cases you’d like re-reviewed, we encourage you to forward the details to us, and our team will gladly investigate further.
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