Snapmaker is a tech company that develops, manufactures, and sells desktop multi-function 3D printers. It’s dedicated to creating premium-quality and user-friendly desktop fabricating machines, bringing creation to everyone, and empowering the users to create their best. Machines modules contact us
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality, noting that multi-color prints turn out amazing with very little waste. Buyers also appreciate the fast delivery service, with orders often arriving in less than a week alongside secure packaging. Setting up the machine is described as simple, making it a great purchase for anyone interested in 3D printing.
Some reviewers were not happy with technical errors, mentioning unexpected jams and persistent mechanical issues during use. A few consumers also felt that the software requires further improvements to handle complex tasks smoothly.
I think the machine has the potential to be great. But as of now I say it's borderline good I've tried printing 4 things since I put together my printer and I have 2 gorgeous prints! But I also have 2 catastrophic failures. Using exact same filament and settings second and fourth prints just made the machine go nuts. Fourth print was a light box and half way through the print it failed and print head got itself barricaded inside light box and wouldn't home because it kept bumping into sides of print. Had to cut window in print to slide print head through. So we'll see what the future has in store for this machine. Hopefully future updates remedy this issue and more.
Snapmaker 回复2026-04-09
Hi Gabe,
Thank you for sharing your experience and for supporting Snapmaker. We understand that inconsistent printing results can be frustrating, especially when some prints are successful while others fail.
The U1 has great potential, and our technical support team is here to help you optimize your printer settings and troubleshoot any issues you encounter. We encourage you to fill out the support form so our specialists can provide personalized guidance:
https://snapmaker.formcrafts.com/u1-troubleshooting-request
Once submitted, our team will review your case and help you improve your printing results. Your feedback also helps us continue improving firmware updates and overall machine performance.
Thank you for your patience and for being part of the Snapmaker community!
Warm Regards,
Snapmaker
Great product concept. Works quite well although with some challenges on error codes and network connection drop off. Looking forward to a camera upgrade so it will run smoothly. All in all very happy still learning this new printer..
Apart from minor issues that I have been able to resolve, I've been very happy with the U1 printing my multi-colour and different filaments (PLA, TPU and PETG)
Minor issues are connectivity, typically resolved by closing down both PC and U1 and rebooting. Currently sitting at over 400hrs. Using the plastic hood from IKEA to which I've added an exhaust duct and extraction fan to external window for particle and fume control, and some noise reduction. No issues with bed adhesion that haven't been solvable by adding extra supports.
All in all a great printer and a significant upgrade from my Creality Ender 5.
I just received my second Snapmaker U1. I love it. It set up great. I have been doing 16 hour print on it and it finished it. I had a minor docking issue that resolved itself. The only other issues I have had is the server connectivity try to send my prints to the second unit over wifi or monitor has been sluggish at times. I do like the new library even though it is very limited at this time. I am still waiting on different nozzle sizes I pre-ordered. I have debated on pre-ordering a top hat for it but November is a long ways out to wait for it. I would like to see an integrated AMS system available for it to be able to switch material for each nozzle.
This printer is a marvel of design. It' prints beautifully, and tool swaps are very quick. Watching it print is like poetry in motion, well done Snapmaker. I only gave it 4 stars because of some teething issues. Took longer to calibrate than normal because of some errors which I fixed by re-aligning the belts according to troubleshooting. It has also gave several hot swap errors which I'm sure will be solvable once I get the current print done and I'm able to try some fixes. Otherwise, it's a great printer!
Issues from the start... I pre-ordered the Snapmaker U1. I have other bambu printers as well as creality printers. Always disliked how much waist I had from my others as they were not tool changers. The snapmaker u1 seemed like a great entry without breaking the bank on a Bambu H2C with the Vortek hot end swapping system or similar system. When I received my Snapmaker u1 and set it up I had issues before I was even able to print my first print. The 4th toolhead was acting like it had residual filament and the light on the filament feed box was just showing red. Submitted a ticket for this issue and although they responded it was the usual response of did I take my brand new printer appart and check everything. I do maintenance for a living and I'm use to working on things but didn't expect to straight out of the box. Took the 4th toolhead completely appart. Never saw any residual filament or anything. However I went threw the full motions like the support tech recommended. I took everything completely appart inside of this toolhead and meticulously cleaned everything. It did work after this once I reassembled it and I've managed to get some good prints off of it when it actually works. I was impressed by the speed of the swapping and it definitely helps eliminate the waist issue of multi color prints without having to print multiple bed plates and glue models together or suffer from mountains of 3d pooping. But I have been having issues with the U1 and it seems to always be from the 4th toolhead. The very same one I've had issues with from the start. My latest print it broke the filament going into the 4th toolhead right as it was going into the top and to no surprise the filament detection sensor that was throwing a false filament detection right from the start didn't even realize it didn't have filament. It just kept ghost printing thinking it had filament. This of course ruined the entire bed of flexi suga gliders I was printing. I attach the 4th toolhead and heat it up and of course was able to feed the needle threw the nozzle without issue. Looks like I'm right back to taking this toolhead appart yet again and only managed to get 10 total prints without issues arising. Update: However this time around service team reached out to me. They ended up sending me new parts to fix the issue along with an extra spare. So I have changed my review from 1 star to 4 star. Much happier with the service and response from this second time dealing with the service department. Willing to update to five star once I see more reliability over a longer duration as the prints I have had from it turned out great and the lack of waist is great with the U1
Snapmaker 回复2026-04-09
Hi Jeremy,
Thank you for taking the time to share such a detailed review—we truly appreciate the effort you’ve put into explaining your experience.
First of all, we’re very sorry that your initial experience with the Snapmaker U1 wasn’t smooth. We completely understand how frustrating it is to encounter issues right out of the box, especially given your technical background and expectations for a new machine.
We have already escalated your case and asked our technical support team to re-review your issue and proactively follow up with you. They will reach out within 1 business day to assist you further.
We also sincerely apologize if our initial response came across as overly procedural. Your feedback is extremely valuable, and we will use it to improve how we support experienced users like yourself—especially in early-stage troubleshooting scenarios.
At Snapmaker, we designed the U1 to reduce material waste and improve multi-color workflows, and we’re glad to hear you’ve already seen the benefits when it’s running properly. Our goal now is to make sure your machine performs consistently without requiring repeated intervention.
Thank you again for your patience and for giving us the opportunity to make this right.
Warm Regards,
Snapmaker
I recently received a Snapmaker U1, along with accessories and filaments, spending nearly €2000 in total.
While assembling the machine, I immediately noticed a serious issue: the PEI print plate has a deep groove that is clearly visible on all printed surfaces.
I contacted Snapmaker support… and do you know what they told me?
👉 “Turn the plate and use the other side”
👉 Offered a $10 voucher
Is this really the solution for a brand new defective product?
A plate with a clear manufacturing defect should be replaced, not worked around.
We are talking about a component that likely costs them very little, yet it completely affects print quality.
After such a significant investment, is this the level of customer support?
Honestly, I expected much more professionalism from Snapmaker.
Snapmaker 回复2026-04-09
Hi Emilio,
Thank you for sharing your feedback and we sincerely apologize for the inconvenience caused.
We understand that receiving a brand-new Snapmaker U1 with a defective PEI plate is frustrating, especially after such a significant investment. The initial suggestion to use the other side or the $10 voucher was meant as a temporary workaround, but we completely agree that a defective component should be replaced rather than worked around.
After reviewing your case, our team has arranged a replacement PEI sheet for you, which will be shipped directly from our German warehouse. We are prioritizing this shipment and will provide the tracking information as soon as it becomes available.
Your feedback is very valuable to us and has been forwarded to the relevant team to help improve our quality control and customer support process. We truly appreciate your patience and understanding while we resolve this issue.
Warm Regards,
Snapmaker
The machine is not working, and technical support keeps sending me links to troubleshooting steps that in many cases I can’t follow because I don’t have the necessary electronic equipment. I don’t really understand why I have to act as a technician when the machine isn’t working. So far, my machine has not started working.
Snapmaker 回复2026-04-09
Hi Melissa,
Thank you for your feedback, and we sincerely apologize for your experience.
We acknowledge that some of the troubleshooting steps provided required additional tools or technical familiarity, which may not be reasonable expectations for a new product user. We also understand your concern about having to perform technical diagnostics on a brand-new machine.
After further investigation based on your feedback and test results, our team identified that the issue is likely related to the hub board or its connection. Replacement parts have already been arranged and shipped to you.
We truly appreciate your patience throughout this process. If you need any assistance with the replacement or installation, our team will be here to support you step by step.
Your feedback is very important to us, and we will continue improving both product quality and support experience.
Warm Regards,
Snapmaker
Great Shipping,Great packaging. Easy setup. Struggled a little on initial calibration. Only a couple of prints so far but extremely happy with no issues. Great filament saver.
Great printer, love the details on the test print with no calibrations, however I need more time for actual prints, been a little busy just calibrating and then will see how the details fly.
Machine is great ordering was fast and simple. The application and this version of orca leaves a lot to be desired but it is usable and the machine more than makes up for the software
I have tried to make the purchase, but I haven’t received any response. I attempted to pay with my credit card; I was charged but did not receive the U1. A few days later, the money was refunded. Now I am trying to complete the purchase via PayPal, but the website does not allow me to proceed. I have been requesting a payment link for 12 days in order to complete the purchase, and it still hasn’t been sent. This is very poor after-sales service.
Snapmaker 回复2026-04-04
Hi Anripefa
We’re really sorry for the frustration and the delay you’ve experienced — we completely understand how inconvenient this situation must feel.
After checking with the team, it appears that your order triggered a medium-risk fraud alert in our system.
Please don’t worry — this doesn’t mean there’s anything wrong on your side. Our customer service team is already actively working on your case to help you complete the purchase smoothly.
We sincerely apologize for the delay. Due to the additional review required in such cases, it has taken longer than expected, but the team is following up and will provide you with a solution as soon as possible.
Thank you for your patience and understanding — we truly appreciate it, and we’ll do our best to get this resolved for you as quickly as possible.
Warm Regards,
Snapmaker
Scammers pre ordered it because i was excited about it. It was supposed to be shipped early march its april and still havent got it. Estimated delivery was 17 of march and its April and still havent moved from the airport. You are better off buying something else than wasting your time with these. Customer service is not good also and no compensation for this troublesome situation.
Snapmaker 回复2026-04-04
Hi RazzDford “RazzDford”,
We’re really sorry for the frustration and delay you’ve experienced — we completely understand how disappointing this must feel.
After checking your order, we’d like to clarify that since your shipping address is in Cyprus, your package cannot be delivered directly via standard routes. Instead, it needs to be shipped from our Germany warehouse via sea freight to a local hub first, and then handed over to a local courier for final delivery.
Because of this logistics arrangement, the total transit time is approximately around 1 month, which is longer than typical deliveries and may make tracking appear as if it hasn’t moved for a period of time.
Please rest assured that:
Your order has been shipped and is in transit,
The delay is due to the shipping method and route, not because the package is lost.
We truly understand that this is not the experience you were expecting, and we sincerely appreciate your patience. Your feedback about the delivery timeline and communication has been noted, and we will continue working on improving both.
Thank you again for your understanding.
Warm Regards,
Snapmaker
I have participated to their Kickstarter for the U1, the printer has arrived to the destination in the time period specified without any problem and I am very happy with it.
I am still missing the U1 cover as their shipment has been delayed but in general I am very satisfied with the experience.
Preordered and was very excited with the reviews and pre-availability reviews... but this thing does not work for me. I am part of maybe 10% of the owner/buyers out there but my $1K means A LOT to me... It was broken on day one and now 3 weeks later it is still not working right. I have tried everything the tech folks told me to (when they can be bothered to respond) and it still fails to print as advertised. I finally got tired of dealing with the printer, and even more so the tech support (terrible service) and asked for my money back to which they declined. Now I am going through my bank to file a dispute since the vendor and manufacturer will not support their product...
Snapmaker 回复2026-04-04
Hi Tommy,
Thank you for your patience and for sharing your concerns. We completely understand how frustrating it is when your Snapmaker cannot power on, and we truly want to help you resolve this.
Our technical team believes this issue can still be resolved by identifying and replacing the specific faulty module, which is why we requested a short troubleshooting video. At this stage, we need your cooperation to provide a video showing the current issue so our engineers can properly diagnose the root cause. Without this, we cannot confirm whether a module replacement will fix it or if further action is needed.
Once we receive your video, we will diagnose the exact cause of the problem and provide the most suitable solution, whether that’s a module replacement or, if necessary, a return/exchange
We really want to get your machine working as intended. Thank you again for your understanding, and we look forward to your video so we can move forward.
Warm Regards,
Snapmaker
Takes forever to ship out and when it did, it got returned to sender even before it left the warehouse country. The replacement one they shipped out is supposed to be with me within 7 days and it is now 9 days and counting and it still hasn't left the warehouse country. So frustrating.
Snapmaker 回复2026-03-30
Hi Arvin,
We completely understand how frustrating this situation must be, and we sincerely apologize for the inconvenience caused.
Since your shipping address is in Malta, and the package is dispatched from our Germany warehouse, it needs to go through an air transport process first, followed by local courier delivery. Due to a high volume of shipments, there may be a queue before dispatch, which can lead to delays.
According to the latest tracking information, the package was marked as delivered on March 23rd. If you have not received it yet, don't hesitate to get in touch with our customer service team at [email protected].
Warm Regards,
Snapmaker
This particular U1 is junk. Brand New printer that won't work. It either fails to pick up the toolhead, drops the toolhead or falls to park it correctly. The one print I did get to print it dropped the toolhead twice and both times when I restarted the print after replacing the toolhead it layer shifted. It also tells me that I need to do a manual bed level. This is unacceptable for a printer in this price range.
Snapmaker 回复2026-03-30
Hi Stephen,
We’re really sorry to hear about your experience, and we completely understand how disappointing this must feel—especially for a brand-new machine.
After confirming with our technical support team, the issue you encountered was caused by impact during the shipping process, which led to deformation of the frame. This can affect the toolhead alignment and result in problems like failure to pick up, dropping the toolhead, or incorrect parking, as well as print issues such as layer shifting.
To resolve this, we have already arranged a replacement unit for you.
At the same time, we’ve escalated this case to our logistics team to further improve packaging and handling, so situations like this can be avoided in the future.
We truly appreciate your patience and understanding, and we’re committed to making this right for you. If you encounter any issues with the replacement or need further assistance, please don’t hesitate to reach out.
Warm Regards,
Snapmaker
The 3d printer was stuck at the first hour. In just one hour I had a filament jam in the extruder 1. It's seems that is a frecuent problem.
Snapmaker 回复2026-03-30
Hi Guillermo,
Thank you for your feedback, and we’re really sorry to hear that you experienced a filament jam so early during your first print — we understand how frustrating that can be.
If the clog occurred during the very first use, it may be related to our factory testing process. Each machine goes through printing and burn-in tests before shipping, and during these tests, a small amount of filament can sometimes retract into the throat tube or heat break area. This may lead to a clog at the beginning of use. In most cases, a simple cleaning will resolve the issue.
We recommend following the video below to clean and unclog the hotend:
https://www.youtube.com/watch?v=JJn6HxTDo_w
Additionally, if the clog cannot be cleared and you have already used the spare hotend included with the machine, please let us know. If the issue was caused by the factory testing process and resulted in the use of your spare hotend, we will apply to send you a replacement spare hotend as compensation.
Please rest assured that this is not a common issue, and we’re here to support you in getting your printer running smoothly as soon as possible. If you need step-by-step guidance, feel free to reach out anytime.
Warm Regards,
Snapmaker
Out of the box I had problems. I noticed a significant panel gap behind spool 1 but I didn't think it affected anything. Next, after set up, the printer struggled to reliably prick up a tool head. Reaching out to tech support, I was guided though an alignment that seems to have solved the that issue.
Following that, I have repeatedly encountered x/y calibration issues, with the most persistent error message being "CoreXY home is unstable".
I have executed both self led trouble shooting with the advice and tools provided on the SnapMaker site, and have also been working with tech support once more.
This is my forth FDM printer and I have never had such an negative experience with a system straight out of the box. While the trouble shooting has improved the reliability, I don't have confidence yet to trust the printer with a long, complex print.
Hopefully this gets better.
Snapmaker 回复2026-03-30
Hi John,
Thank you for your detailed feedback and for sharing your experience with your U1 printer. We sincerely apologize for the issues you encountered out of the box and understand how frustrating this must have been.
We’re glad that the alignment guidance and troubleshooting steps provided on our site and through technical support have helped improve reliability.
If these issues continue to affect your confidence for long or complex prints, our technical support team at [email protected] is available to provide additional guidance and, if necessary, assist with replacement parts to ensure stable operation.
We truly appreciate your patience and detailed input—it helps us improve both our products and support. Once fully addressed, we hope your U1 will provide the reliable printing experience it’s designed for.
Warm Regards,
Snapmaker
Bambu Lab
xtool.com
Creality
ELEGOO
Flashforge
ANYCUBIC
Prusa Research
Anker