Snapmaker

Generally Good Service

In general great servic, how they dealt with such a huge delivery schedule for the new U1 printer was outstanding. The top is delayed but very good communication so no real issue. Ordered separately a set of hardened steel hotends, hotend socks and a build plate. Hotend and socks arrived, still awaiting the build plate and had to contact Customer Service for approximate delivery of build plate which I’ve been told June/July which is poor.

Very trustworthy but timeline for…

Very trustworthy but timeline for accessories changed and the quality are not equal to the price for the accessories. Service and communication are top level.

SnapMaker U1 - promising potential

The multiple toolheads is the defining feature for the Snapmaker U1, and I have enjoyed using my machine since it arrived about six weeks ago. I am new to 3D printing, but seeing this machine convinced me, and I believe many others, to try it. I think Snapmaker is in a great position to build on that. The setup was straightforward with the provided instructions. The hardware is good enough. Some components are little flimsy, such as the side panels, but some compromises were expected for the price. Some default operational settings (printer config) seem too aggressive, such as acceleration speeds, which I found to be the cause of excessive noise and knocking sounds during operation. The U1 is still in the early adopter phase, and the potential is still half the attraction. The Snapmaker Orca software could use some feature upgrades, especially the addition of a layer-by-layer color blending to allow for an expanded color gamut (a modded version called FullSpectrum is a good starting point to use as a model, and I see that Bambu Lab just added this feature to their slicer). SnapMaker could then add a calibration feature for color blend profiling for more accurate soft-proofing when painting models. There is even the possibility of importing external models but preserve the model colors/textures, which can be remapped to the gamut profile without manual painting. That is the sort of potential that hobbyists like me are attracted to, and it is up to SnapMaker to continue on the path that they started.

I really like the U1

I really like the U1! I have 2 other larger scale machines that I like (when they decide to cooperate.) But they have the single print head and suffer from the same issue all like printers do. WASTE! I love the U1 speed, precision, and lack of waste! My only wish would have been for 1 more color print head but I'm happy with the machine I have!

Totally rip off

The printer is great. However, charging €50 for shipping on an €850 item is a complete rip-off. Similarly, advertising a printer that can print with any filament, but leaving the top open and charging an exorbitant price for the lid, is another blatant rip-off. I will not recommend this company to any of my friends.

So far so good

Everything as it should be. Impressive

Delivery was very quick. The packaging was excellent and everything arrived in perfect condition. Assembly was straightforward and easy to follow, even for a beginner. The first print produced two error messages, so I was initially disappointed. However, with a bit of research, I managed to resolve the issues and the first print came out very neatly on the print bed. It’s very impressive, especially when you’ve previously had a six-year-old printer where everything from assembly to calibration had to be done manually.

Was a little difficult to get going but…

Was a little difficult to get going but after a little reading online I got her going and she runs great

putting the machine together wasn't…

putting the machine together wasn't that hard. setup was a little bit of a hassle machine didn't want to bind The MAIN issue is the slicer I went to snap maker web page to download orca, and it sent me to a PC game site that locked up my computer and wanted me to pay! and deleted my web browser! may be user error I don't know. The lack of printable files on the beta orca is useless. Importing 3mf files keeps giving me an error code . I'm really begging to second guess my discission to buy this machine! If I'm doing something wrong, PLEASE correct me I am not beyond learning

The U1: Pros and Cons

The Pros: First off, the filament savings is AWESOME! Secondly, the crispness of the prints is great, no bleeding between colors! It is fairly quiet and, so far, handles problems well; it does a decent job of indicating a problem and suggesting fixes. Third, the build area is bigger than my other printers, albeit not by much, which is great. Also, I will mention that the time between ordering the printer and receiving it was amazingly short... thanks! Finally, The Android app is pretty good, as is the Orca-based slicer. The Cons: It can be a bit hard figuring out what icons on the screen mean, thus the menu is a bit "fun" to navigate. The provided filament is relatively bland, and one reel was wound poorly and jammed, causing the loss of a print. Lastly, so far as we can tell, there is only one choice/size of extruder; more sizes will be nice. My wife and I use two Flashforge printers (ADM5M & AD5X) and a Bambu P1S. The U1 is a very worthy addition!

Customer is expected to solve the problem

I am a Kickstarter supporter of the Snapmaker U1. After a small initial problem I was very happy with the printer. Now I ran into a larger problem, not caused by me. While printing a one filament (Snapmaker Snapspeed PLA black) model I realized after it was finished and the screen was showing 100% that only about 15% had been printed. The rest of the filament (about 17m) had accumulated as a large blob around the toolhead and glued it to the printer frame. Softening the filament with a hairdryer (according to their Wiki) did not work as our hairdryer delivers maybe 80°C. They suggested a hot gun but advised: “Please take care during the process to avoid burns or damage to surrounding components”. So the customer is supposed to buy a hot gun and at the same time warned that he might damage the printer. I don’t mind swapping small parts but expecting a customer to undergo repairs that could damage the product is too much IMHO. In my country the printer has a 2-year warranty which should apply in a case like mine. UPDATE 14.05.2026 I got a spare toolhead, bought a hotgun and was able to replace the toolhead. Immediately the next problem: one of the filament feeders no longer worked. Again I received advice on what to do. Change, swap, try. 10 days ago I was promised to get a new feeder. Not even a shipment date received up to today. UPDATE 27.05.2026 Filament Feeder arrived a few days ago. System working again. Weeks have passed where I could not use the printer. I had expenses for the heat gun. Reaction of the company: instead of showing some appreciation for a kickstarter supporter (maybe some filament) I was asked if I could write a positive review. I am sorry? I changed it from 2 to 1 star.

The CS wasnt bad

The CS wasnt bad, pretty quick to get back to me, but i explained the problem even present a video and images and they still keep asking me to try diffrent things. Even after I bought a new feeder they offered to refund me.

Pre-Ordered and very happy.

I pre-ordered the U1 in early February and couldn't wait to get it. When it came in mid-March, I was completely satisfied with the packing and the simple instructions for assembly. I am very impressed with the four hot-ends that do not require having to swap out filaments to change colors. Mine changes hot-ends in less than 13 seconds compared to 2 minutes for my Bambu P1S. Printing has been great with very little issues of which were mainly my learning curve. The only issue I have is that I cannot buy parts or accessories and not received them until November. I was wanting to purchase the top cover and the high carbon steel hot-ends but I'm not willing to pay for items that take eight months to receive. Otherwise I would have given SnapMaker five stars.

I’m giving snapmaker 4 ⭐️ I would say it’s more like 4.5 ⭐️ but definitely not 5 ⭐️. It’s close but here’s my experience so far.

I’m giving snapmaker 4 stars here’s why I love the machine it’s self. Love the 4 head tool changer. I love The fast head swapping for color changes ect. I own 2 Bambu printers with AMS-2’s and the color changes are less that desirable. Set up and calibration was easy. Here’s my complaints. 1- Unloading the filament is a bit of a wreck but I get it’s limitations do to the design of the feeders. 2- I wish the mobile app was more user friendly. Definitely way behind from my prior experience with Bambu’s app. I wish there were more choices for ready to print files from pages like Makerworld ect. 3- I wish the accessories like the hood were available way sooner than November so I didn’t have to print a base and buy a tote. 4- Snaporca seems to be on par with other brands. I’m still getting used to it. I don’t really have an opinion one way or another about that. Overall I am happy with the machine and I’m sure that you guys will continue to find ways to make it better and better over time.

Mostly good but problems exit

I am having problems with the 4th toolhead. It will print fine for two or three hours but then gives an error message about not being able to read the toolhead and needing to clean the pogo pins. I will do this but a few hours later it happens again. The pattern repeats itself. This only happens on toolhead 4. At this point since i have had it less than 48 hours wondering if i should return it While the instruction manual is good, perhaps more than one line would be helpful at times to explain why it is requested. For example, why do you move the print head around the edge two or three times. For the most part it was self explanatory but there were times you wondered why You have very limited files to print on your site to choose. There is an online site that you if you can use files from bambu labs files, strip the bambu lab headers so they don't give errors inside orca slicer but it would be easier if this was done inside the program. If you were totally new you may not be aware of other sites where you can get files to print. When bringing up files from your site, it keeps the color information from the file. It would be nice if it could automatically sync or at least gave the option to sync with the color selection on the machine. Also the plastic on the machine flexes too much giving it a cheap feel. The camera for video is almost worthless in the mobile app. It is very jerky. It would almost be better to just take still shots. The machine has potential but it is noisy. I have had 4 3d printers. I would rate Bambu Labs H2C best, snapmaker u1 as second but very close is the Prusa mini (it never gave me any issues but it is much smaller limiting my use), and finally the Ender 3. There is nothing good i can say about Ender unless you want to convince people not to get into 3d printing, then you give them an Ender

what i like are quick filament changing…

what i like are quick filament changing during printing and compatibility with Bambu environment and quality is good. what I don’t like are not smooth to change filament, app setting and network monitoring.

Printer good, slicer bad

Only had printer going for a day so far but would give it a 9/10 Slicer on the other hand is pretty rough 3/10

I'm loving the time and waste savings

I'm loving the time and waste savings with the U1, but there are a few suggestions I have for improvement. A push notification for error pauses would be extremely useful, combined with some kind of auditory alert so people know when something isn't right. The purpose of this machine is to cut waste, and in that effort, many- myself included, have skipped a prime tower. This can lead to those little boogers getting attached to the print from the oozing in the parked nozzle. In this case, I would suggest an option to begin each turn at printing to begin with a nozzle wipe instead of a prime tower. The tower has it's uses, but this option would allow people to reduce that waste even more without dealing with the stray dots and strings. If it led to possibly subpar prints based on the lack of priming, that is something we can ask take into account for ourselves, but I think that option/feature should exist. Another feature would be to remove the necessity of having to label and load each filament from the display. If we can insert into the feeder, and then label and load from the slicer, it would be very useful.

New to snapmakrr

It'\nS.A. huge upgrade from the older reality that we used to have faster forehead, make it way more functional and product.So far has been good quality. There have been some hiccups with some of the software and in the first 2 months, we had to replace a tool head.\nSo there are definitely improvements that are needed as the product moves into new versions.. Customer service has been very good and has followed up and had great communication. Very happy with the customer service.Overall great product and great company.

My pre-order unit arrived broken

My pre-order unit arrived broken, so a new board was ordered for me. It was not an easy job to replace the board, and then it took me a long time to get it to print correctly after I installed the new board. The unit will still fail some prints for no apparent reason.