Thank you so much for your wonderful 5-star review!
We're truly honored that our military tribute coins could be a meaningful addition to your memorial shadow box. Knowing that you were pleased with the quality, craftsmanship, and value means a great deal to our team.
Your recommendation and kind words are sincerely appreciated and motivate us to continue creating products that help preserve special memories.
Thank you again for choosing The Red First. We wish you and your family all the best.
We're truly sorry for the delay and the frustration you've experienced. We've sent you an email with a proposed solution for your order. Please check your inbox (and spam/junk folder if needed), and we'll be happy to assist you further. Thank you.
We're truly sorry for the delay and the frustration you've experienced. We understand why you're concerned, especially with the tracking showing only "Label Created."
Please rest assured that we are checking with the carrier and pushing your shipment as a priority. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this as quickly as possible.
We're very sorry for the delay and the frustration you've experienced.
We've checked your order and are following up with the carrier to verify the shipment status. We'll continue to monitor it and do our best to have it delivered as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience.
We're sorry to hear about your experience.
Could you please provide your order number so we can check the status of your shipment and investigate this for you? We'll review the details and get back to you as quickly as possible.
Red First LLC 声称是美国所有并在美国制造,我强烈不同意!包裹直接从中国运送给您,通过电子邮件进行通信时,语法与我们在美国正式通信的方式不同。
订购很容易,衬衫的质量也不错。但退货过程就是个笑话!
我订购了一件我丈夫想要的父亲节衬衫(只是他们网站上的通用商品)。在购买之前,我查看了他们的退货政策,其中规定符合条件的商品必须处于相同状态、未磨损、带有标签和原包装,但它从未解释什么是符合条件的。我丈夫试穿了这件衬衫,尺寸不对(我的错)。我多次拨打所提供的电话号码,但无论何时拨打,都只是收到语音信箱,说邮箱未设置。我给该公司发了电子邮件,几天后收到了回复,却被告知我无法退货,因为我错误地订购了错误的尺码。我不会再从这家公司订购!
TheRedFirst.com 回复2026-06-30
We're truly sorry for the disappointment and frustration you experienced. We sincerely apologize that we didn't meet your expectations and appreciate you taking the time to share your feedback.
Thank you for your understanding.
We sincerely apologize for the confusion and frustration caused by the shipping update.
We understand your concerns and will immediately check your order status with our fulfillment and carrier team to clarify the situation and assist you further.
Thank you for your patience and understanding.
Thank you for your feedback and for sharing your experience.
We’re sorry for any confusion regarding shipping, and we understand your disappointment with the delay and origin of shipment.
At the same time, we’re really glad to hear you were happy with the shirt once it arrived and that you liked the design and quality.
We truly appreciate your support and understanding.
We sincerely apologize for the delay with your order and understand your frustration regarding the shipping timeline.
We will immediately check your order status with our fulfillment team and follow up with you directly via email as soon as we have an update.
Thank you so much for taking the time to share your experience with us.
We truly appreciate your support and are very glad to hear that you’re happy with the quality of the shirts, the designs, and your overall experience on our website. It means a lot to know that the products and messages resonate with you and your family, and we’re grateful for your continued trust and repeat orders.
We’ll continue working hard to maintain and improve our product quality and service so your future experiences remain just as positive.
Thank you again for your kind words and support.
We sincerely apologize for the inconvenience and frustration this has caused.
Please kindly provide your order number so we can immediately check the status with our carrier team and update you. If there is any issue with the shipment, we will arrange a replacement or refund according to your preference.
We appreciate your patience and will assist you as quickly as possible.
We’re truly sorry to hear about your experience with your order #TRF59299796.
We sincerely apologize that the product did not meet your expectations in terms of quality, sizing, and delivery experience. This is not the standard we aim to provide, and we understand your frustration.
We have already processed a full refund for your order as a resolution.
We appreciate you taking the time to share your feedback. Your comments are taken seriously and will be reviewed by our team to improve product quality, sizing accuracy, and communication going forward.
We’re very sorry for the inconvenience and disappointment caused.
我订购了一块 16 英寸 x 11 英寸的切菜板,上面应该有一个图案,上面写着“爸爸的烧烤架”。 我收到一块 8 英寸 x 6 英寸的切菜板,上面写着“Design 1,爸爸的烧烤架”。 绝对是浪费钱。将努力收回我的钱
TheRedFirst.com 回复2026-06-24
Thank you for your feedback. We sincerely apologize for the disappointment and frustration caused by your order.
We have already contacted you via email regarding this issue and are currently working to resolve it. Please kindly check your inbox (and spam/junk folder if needed) and reply with the requested information so we can review the matter and provide the appropriate resolution as quickly as possible.
We appreciate the opportunity to make this right and look forward to assisting you.
Thank you for your feedback. We sincerely apologize for the delay and frustration you've experienced with your order.
We understand your disappointment and have already reached out to you via email regarding this matter. Please kindly check your inbox, as well as your spam/junk folder, for our latest message.
We are actively reviewing your case and would appreciate the opportunity to assist you directly and work toward a resolution.
Thank you for your patience, and we look forward to hearing from you.
We’re very sorry to hear about your concerns and the frustration with your experience.
We understand your disappointment and take this feedback seriously. Our team is here to help investigate your order details and clarify any issues regarding shipping or tracking.
Please contact our support team directly so we can look into this further for you and assist as quickly as possible.
Best regards,
We’re very sorry to hear about your experience and thank you for taking the time to share your feedback.
We sincerely apologize that the sizing and material did not meet your expectations. We understand how disappointing this must be, especially when the fit and quality are not as expected.
We would like the opportunity to look into this further and help resolve the issue for you. Please feel free to contact our support team so we can review your order details and assist you directly.
We truly appreciate your feedback, and it will be shared with our team for review and improvement.
Best regards,
我从他们那里购买了一件爱国夏威夷风格的衬衫。第二天,巧合的是,我的信用卡上被收取了 2 笔欺诈费用,价格相同,再加上 10 美分。
该网站让你相信它是在美国,但我的衬衫是直接从中国发货的。它确实在两周内到达。
这件衬衫的面料在网站上看起来是聚棉混纺,但实际上是由闪亮的神秘布制成的。这件衬衫没有面料成分或洗涤说明标签,而且该公司拒绝告诉我它是由什么制成的!
他们网站上的衬衫颜色有棕褐色背景。我收到的衬衫有鲑鱼色(橙粉色)背景。这件衬衫的结构很劣质。
当我投诉并要求退款时,他们给了我衬衫价格 20% 的退款(不包括运费)。
这件衬衫的价格加上运费超过 50 美元。 Red First 客户服务已停止回复我的电子邮件。不要从这个诈骗网站订购。
有很多评论都对在这家公司购买产品后出现的欺诈指控说了同样的话。红色第一也许应该调查他们的员工,找出谁在滥用客户的信用卡信息。
TheRedFirst.com 回复2026-06-21
Sorry to hear about your experience.
We only have 1 order and 1 payment recorded for your purchase. Any additional charges are not reflected in our system, so please kindly check with your bank for clarification.
If you need further support with your order, feel free to reach out.
We’re very sorry to hear about your experience.
We take this matter seriously and have already contacted our support team to investigate and process your refund request. Please check your email for further updates and respond if any additional information is needed so we can resolve this as quickly as possible.
Thank you for your patience.
We’re thrilled to hear you’re happy with the quality and our customer service. It means a lot to us that we’ve become your go-to for personalized products. We truly appreciate your recommendation and look forward to serving you again!
Hi, thank you for your feedback and we’re very sorry for the experience.
Our products are US-designed and managed, and fulfillment may be handled through our global partners, which can sometimes include overseas shipping. We understand your concern and apologize for any confusion.
We can’t locate your order from the details provided—please send your order number so we can check and help you right away.