Hello Sara,
We’re very sorry to hear about your experience and that you did not receive your books.
I can see from our records that you were previously in contact with our support team regarding this order, and a solution was offered at the time. We understand that this may not have met your expectations, and we’re sorry for any frustration this caused.
If you would be open to it, we would really appreciate the opportunity to review this again for you. Please feel free to reach out to our support team with your order details so we can take another look and see if there is anything further we can do to help.
Kind regards,
Team Blurb
Hello Michael,
I was able to locate your support request, and I’m very sorry to hear that your order was delayed and that you had this experience. I can see that a free replacement has already been offered to you, and I hope this helps resolve the issue for you.
Kind regards,
Team Blurb
Hi Pieter,
I'm sorry to hear there were problems with your delivery. I was able to find your support request and see that you were offered a solution. I hope that you're happy with the solution. If you have any further questions, please update your support request.
Best,
Blurb Team
Hi,
We're sorry to hear that your experience didn't meet expectations. Our team did reach out to assist you and offer a solution, and we hope that helped resolve the issue.
If there's anything else we can do, please don’t hesitate to contact us directly.
Kind regards,
Blurb Team
Hi Toni,
I'm very sorry to hear about the trouble you've experienced with your book upload and the frustration around getting support.
I’ve located your support request and see that you’ve been in contact with our technical team members. Our tech support reached out to you on April 28 with some guidance, but it appears they haven't received a response from you since then.
We’d love the opportunity to help you get this resolved properly. Please reply to our last email, or feel free to open a new request here: https://support.blurb.com/hc/en-us/requests/new
Best,
Blurb Team
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Halara