Blurb

Hello Rob, We’re sorry to hear that the recent software changes have caused difficulties with your book project. I can see that one of our support agents has already reached out to assist you. Please continue communicating through that email conversation, as it’s the best way for us to provide the help you need. Best, Blurb Team

Hi Liz, I'm sorry about your negative experience with your delivery and that you could not reach us. I was unable to find your support request. I'm going to send you a private message to request more details, such as your email address, order number or your support request number. Best, Blurb Team

Hi Sonia, I'm truly sorry to hear your last experience wasn't as good as you had hoped, especially because you've been a loyal customer for many years. To calculate the shipping cost before starting creating your books, you can visit the following page (make sure you select the correct book type): https://au.blurb.com/shipping To calculate your book cost in advance, you can visit this page: https://au.blurb.com/pricing#/ I would also like to clarify something for you because I believe there may be a misunderstanding. Our Customer Support team didn't say that "the Australian office doesn't print". They said that "all orders shipping to New Zealand are printed in the US". We have an Australian print shop that is currently printing books to ship to Australia. Finally, we have an Australian website, https://au.blurb.com/, to allow customers who wish to do so to select AUD as their preferred currency. However, orders can be printed in different facilities around the world depending on the book type or shipping address. That said, your feedback on the cost to ship from the US to New Zealand has been forwarded to the relevant team to see if we can improve on this in the future. I hope you'll find this answer helpful. Please feel free to reach out to our Customer Support team again if you have any further questions. Best, Blurb Team

Hi Stephan, I'm sorry to hear that your order was cancelled. I was able to find your support request and see that your order was cancelled due to an internal problem. The colleague who assisted you offered to expedite your new order. I'm also seeing that they offered you a discount on your new order to apologize for the inconvenience. In case you decide to give us another chance, please reach out again and we'll be happy to help you place your new order. Best, Blurb Team

Hi,  I'm sorry to hear about the problem with the delivery of your order. This is something our Customer Support team can help with. Please click this link to reach Customer Support:  https://support.blurb.com/hc/en-us   Our team is there for you, ready to help as soon as we receive your support request.   Best,   Blurb Team

Hello David,  I'm sorry to hear that your initial experience wasn't entirely positive. I was however able to find your support request and see that you were offered an explanation with the option for a free replacement. I hope that you're happy with your new book. If you have any further questions, please update your support request. Best, Blurb Team

Hi Ramona,  Thank you for taking the time to provide feedback on our services. We're sorry to hear about the negative experience you had with your order and our service. We were able to locate your support request and can confirm that you have been compensated for the faulty order.  Best, Blurb Team

Hello,  We are sorry for any dissatisfaction you have experienced. Upon reviewing your support request, we could see that a member of our technical team provided assistance. We hope that the provided resolution has addressed your concerns. We value your feedback and hope you'll reconsider using our services and products in the future.  If you have any further questions, please update your support request. Best, Blurb Team