Drive lah

Thank you for reaching out. We understand your concerns regarding the recent rental experience. However, after careful review and consideration, we have determined that a refund cannot be issued in this case. The vehicle has been working properly and confirmed to have no issues that would warrant a refund. As the owner has suggested, any decision regarding a refund will be determined by Drivelah. However, under our policy, a refund is not applicable in this scenario as it is your personal preference to return the car which was discussed during the email conversation before. We appreciate your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Hi DT, we are sorry to hear your experience. May we know the email address you used with signing up with Drive lah so we can review the details of your dispute? We apologize for any inconvenience and we hope to have the opportunity to serve you better.

Thank you for taking the time to share your feedback with us. While we regret to hear about your negative experience, we genuinely appreciate the opportunity to address your concerns and improve our service.

 We sincerely apologize for the inconvenience you encountered with our customer service and the condition of the cars. Providing exceptional customer service and maintaining high-quality vehicles are paramount to us at Drive Lah, and we deeply regret falling short of your expectations in these areas.
 We are taking your feedback seriously and will be conducting a thorough review of our customer service training to ensure that our team members are fully equipped to assist our customers effectively. Additionally, we are committed to enhancing our vehicle maintenance protocols to ensure that all cars in our fleet meet the highest standards of cleanliness and reliability.

 Regarding the discrepancies between the pictures in the app and the actual condition of the cars, we acknowledge the importance of accurate representation. We are continuously working to improve our app and ensure that it reflects the true state of our vehicles.

 As for the issue with repairs and fuel charges, we take such matters seriously. We aim to be transparent and fair in all our dealings with customers. If there have been any misunderstandings or discrepancies, we apologize and will investigate the matter further to ensure that our processes are clear and consistent.
 We genuinely appreciate your feedback and the opportunity to improve. Please be assured that your comments will be shared with the relevant teams for further review and action.
 Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to restore your trust in Drive Lah in the future.

We're deeply concerned about the content of your review, as it contains language that is discriminatory and offensive. Racism goes against our core values and will not be tolerated in any form. We take these matters very seriously and will be reporting this review accordingly. We strive to maintain an inclusive and respectful community, and we encourage constructive feedback that helps us improve our services. If you have any further concerns, please feel free to reach out to us directly.

We sincerely apologize for the unpleasant experience you encountered with our service. Your feedback is extremely important to us, and we are dedicated to resolving the concerns you have raised. Please be assured that we are actively looking into the issue and will take necessary measures to prevent similar incidents in the future. Thank you for bringing this matter to our attention.

Hi Yip ng, Thanks for reaching out to us we would like to better understand the concern that you have please reach out to us through [email protected] and we will do our best to assist you with you. We will wait to hear from you!

Hi Ian, thanks for sharing your feedback with us. We reviewed your claim filed and we can tell that the scratch is superficial based on the photo you shared it can even be barely seen by looking at a regular photo this means that it can also be pre-existing it has been noted that the scratch was seen on the roof part of your car. It has been observed that our Resolutions team informed you on how this can be resolved in other means however it is not the resolution you are expecting to have and we understand that it can be frustrating. If your car comes home with a small scuff, or a small scratch, it’s not going to be considered ‘damage’ that requires repair. It’s just part of the car leading a full and valuable life, doing more of what it’s made for.

I'm sorry to hear about your experience. We apologize for any inconvenience and appreciate your feedback. Please reach out to our support team so we can address and resolve your issues promptly. Thank you for bringing this to our attention.

Hi, thanks for letting us know of your experience and we apologize for any inconvenience you may have had we would like to make your experience better and understand the issues you faced. We ask that you reach out to us and refer to the review so we can further assist. Thank you!

Hi Atul, that really hurts. We are encouraging good behaviour and penalising hosts that are not serving customers well. I want to personally find out what happened in your case and come back with a solution for you. Dirk-Jan

Hi Chari, we thank you for your feedback please know that we understand where you're coming from being accountable for something you're certain you didn't do can be challenging. Yet, as a thriving and active community of car-sharers, we must depend on well-documented photographic evidence rather than solely relying on verbal assurances. This approach isn't a reflection of mistrust or disrespect but is simply the most practical way to manage a neighborly car-sharing platform. Upon checking our team did review the claims and referred to your trip photos and the claimed damages were not captured as pre existing they were only seen after you returned the car. It is important to document all damages regardless of how small they are during pick up and drop off this is to avoid claims from arising after you drop off. We have also allowed you sometime to prove that the damage was not caused by you and share your side of the story however the Host claim is documented and valid. Again, we thank you for your feedback and in the future please take note of the Pick up and Drop off policy.