DX Sabers

Greetings master jedi Hunter, We just received a one star review from you and we do really appreciate the feedback, however your information is incorrect. You purchased the neopixel version of the count dooku lightsaber, and there are only two options of the count dooku saber available on our website If you had clicked on the listing and read the actual description and looked at the lightsaber pricing you would see the following and the proof is at the link here -> https://dxsabers.com/products/the-deadly-dooku-lightsaber?variant=46030326694205 - just click on the profile option which is what you purchased - the empty hilt version which is $319 and on sale for $250 which contains no electronics or a blade - The PROFFIE neopixel version for $449.99 - which you purchased for $419 at a discount of $30 dollars and a free mystery box with your order which equates to another discount of $100 dollars. You not only paid a discounted price, but you were also given a promotional free lightsaber at the time of purchase! We are heartbroken to see this review, and we encourage you to reach out to us immediately for details regarding your purchase so we can better help you understand what you paid for with us. On top of that your tracking number will be available on time just like we said at the time of purchase and we are excited to see it arrive and have you unbox it with delight! Please reach out to us immediately at [email protected] or [email protected] and we will be reaching out to you via email as well from both addresses. We have never scammed anyone and we have just an overwhelming amount of evidence to that fact as well as does trust pilot right here on this platform. We look forward to helping you and delivering this awesome product to you! NOVEMBER 7 4:04 PM EST Hunter I am going to personally update you every single day until this is delivered I read the review personally and I am really sorry that you or your roommate or anyone involved in your purchase feels this way at all I am waiting for my factory to update the excel spreadsheet with tracking information I will now tell them your package is an emergency and is at risk of being cancelled I sincerely apologize for the delay and please remember that we did include a promo of a free mystery box when you purchased! Please do not forget this as it does show a sign of good faith from our company Also we will be sending you positive reviews from others who have ordered from us and have had their sabers delivered so that you can see numerous testimonials showing that we have delivered I will also send negative reviews that have been resolved so that you know that we do refund customers and we do resolve all issues that come across our path

Greetings Delaney, Actually you filed a small claims complaint in small claims court and an officer was hired as a process server to serve us the court documents. When the officer came to the door we not only greeted him with smiles and open arms, but we offered him to come inside and look at the evidence of the refund. We showed him that we did refund her via stripe and that it was successful with a time and day. The officer agreed that his presence was not needed and we showed him some of our products. He was so amazed and loved demoing and playing with them that he purchased later that year. The local police actually then had to help protect us from a group Delaney is part of who sent two men to hurt our family. The men would not go away and kept banging on our door and were in an unmarked vehicle driving around our neighborhood. They only left once the officers finally arrived, and the police had discovered by monitoring an online group on facebook that they made an attempt to harm our family. We are an amazing small family business and we have relaunched our company months ago with new methods of fulfillment in place as well as customer service and more to really enhance the customer experience and the positive reviews we are receiving over the past several months are a testament to that. Furthermore we invite anyone to take a look at the fact that every week we receive multiple five star reviews and then at the end of the week we receive a one star review from an old customer who has received resolution or their item or their refund. It is clear that groups on social media want our score to remain lower by not being honest about their experiences. We challenge anyone who is reading this to read two five star reviews for every one star review you read on this platform. We are always here for our customers whether they love or hate us and that will always remain a fact. Delaney we are so happy you got your refund and we welcome you back whenever you would like to shop with us again. We are not sure why you chose to write a review about a refund you received 3 years ago suddenly after we received a lot of five star reviews on this platform, but we thank you for the feedback and we will make sure customers know the full story. May the force be with you always