Giuseppe Zanotti ® 官方网站 - 了解 Giuseppe Zanotti 的世界：鞋子、运动鞋、包袋、珠宝、配饰等等。免费送货。
Giuseppe Zanotti（www.giuseppezanotti.com）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 100 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：69% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 50% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-12。
评论者对这家公司的体验非常好。顾客经常称赞网站上提供的鞋类和配饰的卓越品质、精美设计和极致舒适度。人们还非常欣赏快捷的运输服务，该服务能够可靠地按时交付所购买的商品，使整个在线购物之旅变得非常顺利和愉快。 一些评论者对订单跟踪和客户支持不满意。消费者表示，他们偶尔会遇到在线跟踪发货的困难，同时收到无益的回复、处理意外的延误，或者在购买过程中没有与支持团队进行适当的沟通而注意到订单被取消。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。收到订单并穿着鞋子不到 2 小时后遇到问题后，我立即联系了 Giuseppe Zanotti 客户服务，网站上显示 5 天前解决了该问题，截至 6 月 29 日星期五，我没有听到任何消息，甚至没有收到确认电子邮件的自动回复，那是上周四，当我最初通过电子邮件发送时，2026 年 6 月 18 日，客户服务很差，尤其是我尽力准确的结果...而且在6月23日星期二，我因为两个大水泡而间接被迫去看专业足部医生，导致轻微感染（见附件专业报告）...所以我额外支付了325.00的费用等待我的医疗保险公司将赔偿，并且补充说由于轻微感染我必须进行跟进。 不仅是财务成本，而且我的时间也很有价值，即使不是完全无法接受的客户服务，即使是后续电子邮件也是很差的。 我不期望或没有要求任何经济补偿..我最初的电子邮件是陈述有关这款特定鞋子的设计的事实，并请求退货政策的例外，并将这些鞋子退回并购买不同的商品，但目前看来我的电子邮件和任何请求都被搁置了。 我确实希望这种沟通能引起某人的注意，并尽快进行认真的后续行动。林恩·佩利正在等待感谢的回应
卓越的客户服务和运输！从意大利发货超快！我简直不敢相信！产品也很棒！ 质量非常高！
优质的产品和快速的运输和交货。
购物过程顺利而愉快。令人惊讶的是，我的“大脚”尺码已经上市并在打折！购物速度非常快。我一定会再次购物！
Dear Customer, thank you for your lovely review. We are delighted that you enjoyed your shopping experience, found your size available, and received your order quickly. Best regards, GZ Customer Care
喜欢我的新凉鞋！这些凉鞋非常优雅和舒适。
Dear Customer, thank you so much for your wonderful review. We are delighted to hear that you love your new sandals and that you find them both classy and comfortable. We hope you enjoy wearing them. Best regards, GZ Customer Care
这双鞋正如宣传的那样质量上乘。交货很快，价格也不错
Dear Maurice, thank you so much for your wonderful review! We are delighted to hear that the shoes met your expectations and that you were pleased with their quality. Best regards, GZ Customer Care
如果我必须用一个词来定义朱塞佩·萨诺第 (Giuseppe Zanotti)，那么它就是精致的戏剧——一个为那些不害怕被关注、热爱视觉奢华、愿意为细节、壮观的美学和意大利声誉买单的人设计的品牌。谢谢。
Dear Elena-Sorina, thank you so much for your wonderful review. We are truly honored by your thoughtful words and delighted to hear that you associate Giuseppe Zanotti with exceptional craftsmanship and Italian elegance. Best regards, GZ Customer Care
Dear Bj Adeyemo, thank you for your lovely review! We are delighted to hear that your order arrived on time and that you love your new bag. Knowing that you are happy with your purchase means a lot to us. Best regards, GZ Customer Care
我还没有收到包裹。它说已交付，但我尚未收到。这双鞋是为我儿子的舞会准备的
Dear Shamone, thank you for bringing this to our attention. We are very sorry to hear that you have not yet received your package despite the tracking indicating it was delivered. Please contact our Customer Care team with your order details so that we can investigate the shipment with the courier and assist you as quickly as possible. We sincerely apologize for the inconvenience. Best regards, GZ Customer Care
全黑莱茵石运动鞋太棒了！它与他的领结和燕尾服完美搭配！！！！
Dear Latriece, thank you for your wonderful feedback. We appreciate your trust and look forward to welcoming you again. Best regards, GZ Customer Care
我在广州的第一次经历非常令人失望，远远低于人们对奢侈品零售商的期望标准。 我最初的订单在未经我同意的情况下被取消，但我仍然被收取费用。我发送了多封电子邮件并尝试通过实时聊天联系数字团队以报告问题并请求退款，但没有收到任何回复。 等了一周，终于给客服打了电话。不幸的是，与我交谈的代表几乎没有表现出紧迫感，只是表示她将调查此事并在下周的某个时候通过电子邮件进行跟进。 没有任何道歉，也没有做出任何善意的姿态。我也没有得到关于退款的明确时间表。 总的来说，这是一次非常糟糕的客户体验。有句话说得好：“照顾你的顾客，你的顾客也会照顾你。”根据这一经验，我鼓励广州反思这一原则，更加重视客户服务和问责制。
Dear Cristian, thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused by the cancellation of your order, the delay in receiving assistance, and the lack of timely communication regarding your refund. This is certainly not the level of service we strive to provide, and we understand your disappointment. We appreciate your feedback, as it helps us identify areas where we need to do better. Kind regards, GZ Customer Care
喜欢这双鞋。做得漂亮又舒服。我一点也不失望
Dear James, thank you for your kind review, we are really happy to hear that you enjoyed your shopping experience with us. We remain at your complete disposal. Best regards, GZ Customer Care
将鞋子固定到位的带子在我的脚踝周围太大，但我要自己在上面加一个洞。除此之外，我喜欢这双高跟鞋，而且设计很华丽:)
Dear Nyasa, thank you for sharing your experience. We are pleased to know that you love your heels and appreciate their design. While we are sorry to hear that the ankle strap was not the ideal fit for you, we are grateful for your feedback. We hope you enjoy your new pair and look forward to welcoming you again. Best regards, GZ Customer Care
优质凉鞋，超快交货，舒适又美观。我强烈推荐他们。对我来说，第一个也是非常重要的方面是这些凉鞋非常柔软，不会像其他名牌那样伤害你的脚，所以如果你犹豫不决，那就买它们吧，因为它们值得。
Dear Dr Ofelia, thank you for your wonderful review. We are delighted to hear that you appreciated the quality, comfort, and design of your sandals, as well as the speed of our delivery service. Best regards, GZ Customer Care
发货快，客户服务好
Dear Davide, Thank you for your review. We are pleased to know that your experience was seamless and that our delivery and customer service met your expectations. Best regards, GZ Customer Care
广州未能确保我的包裹安全、及时送达，这反映了他们的不良商业行为。
Dear Mustapha, We are sorry to hear that your experience did not meet your expectations. Please note that our Customer Care team has continuously assisted you throughout the process and provided support regarding your delivery. Should you require any further assistance, please do not hesitate to contact us. Kind regards, GZ Customer Care
你好， 我必须再次强调你们的品牌为其客户提供的客户服务水平极低。 作为一个高价奢侈品牌，这尤其成问题，因为你将客户满意度降低到了这个水平。 1. 您不提供跟踪服务。当您发送跟踪电子邮件时，一旦我输入订单 ID 和我的电子邮件地址，网站就会将我重定向到主页。追踪是一项基本的在线服务，但作为一个奢侈品牌，你无法让它发挥作用。 2. 无法要求返回在线表格，与第 1 点相同的问题，系统在提供详细信息后重定向到主页。您似乎无法维持通过您的网站提供的服务。 对于跟踪和退货，我必须联系您的客户服务，这对客户和您来说都是低效的，并且会给您的业务带来不必要的成本。 3. 当我通过代理请求退货后，系统发送了一封电子邮件，其中提到了退货标签附件，但没有附件。 4. 同时，在另一封电子邮件中，您的支持代理告诉我，我不会收到退货标签，退货将通过 UPS 取件进行，尽管我提出了问题，但没有通知我何时取件。我认为不用说，没有人 100% 的时间都坐在家里，您的大多数客户都有办公室工作和其他必须处理的事务，因此提前通知何时发生这种情况有助于确保承运人、您和客户有效处理退货。看来这不是你们公司的优先事项。 5. 尽管您的支持代理告知 UPS 承运人将会来，但今天，在未事先通知和意外的情况下，DHL(!!) 承运人出现，试图提取未准备好的包裹，因此他们需要在其他时间来。 我将在网上多个地方分享我的经验，希望这能激励您将服务质量与价格标签相匹配。 总的来说，可以肯定地说，我在你们那里的购买经历是过去十年来最糟糕的（！），不幸的是，由于上述问题，我将来不会选择你们的服务。
Dear Anna, thank you for taking the time to share your feedback. We sincerely regret to hear about the difficulties you experienced throughout your order and return process. We fully understand your frustration, especially considering the level of service you expected from our brand, and we apologise for the inconvenience caused at multiple stages of your experience. We would like to highlight that our Customer Care team has been actively assisting you throughout the process. Nevertheless, we recognise that the experience was not as smooth or clear as it should have been, and for this we sincerely apologise. Kind regards, GZ Customer Care
我能够顺利下订单。此外，我的订单发货迅速且及时。
Dear Rita, thank you for your kind words. We are delighted to know that your experience was seamless and that your order was dispatched promptly. Best regards, GZ Customer Care
DHL 在没有签名的情况下就留下了包裹。
很喜欢这个品牌，送货速度真快！
Dear Lucijiana, thank you for your kind words. We are pleased that the efficiency of our delivery service enhanced your overall experience. Kind regards, GZ Customer Care
共 100 条符合条件的评价
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